A Zilhal charge on your statement comes from Zilhal.com, a video-on-demand streaming site that bills either a one-time $2 fee for 24-hour access or a recurring monthly subscription that renews automatically until you cancel. The descriptor appears on card statements in lowercase as “zilhal,” which is why many cardholders don’t recognize it at first.1Zilhal. Terms of Service If you didn’t sign up, or someone with access to your card did, you can cancel the account directly or dispute the charge with your bank.
Where the Charge Comes From
Zilhal sells paid access to a streaming library. Its Daily Plan is a one-time $2 charge for 24 hours of access with no recurring billing. The monthly plans are different: the listed price is charged at signup and then every 30 days on the anniversary of the purchase, and the renewal keeps happening until you cancel before the current billing cycle ends.1Zilhal. Terms of Service
If the charge is small, repeating, and dated close to the same day each month, it’s almost certainly a monthly subscription. If it’s a single $2 line item, it’s the Daily Plan. A charge you don’t remember authorizing at all is worth checking against anyone else who uses the card, including family members, before escalating.
Canceling on Zilhal and Asking for a Refund
Zilhal runs a cancellation page that asks for the email address and the last four digits of the card used at signup. Once you submit those, the site says the account is cancelled, all billing stops, and a confirmation email follows.2Zilhal. Cancel Membership Access continues through the end of the paid period and then expires.1Zilhal. Terms of Service
For a refund, Zilhal’s terms let an unsatisfied user contact customer service and request a refund of the most recent month’s charge within 30 days of receiving the service. Zilhal says it processes refunds within 24 hours on its end, but the money can take 7 to 14 days to post back to the card depending on the issuing bank. The customer service number listed on the site is (855) 610-0163.1Zilhal. Terms of Service
Disputing the Charge With Your Bank
If Zilhal won’t resolve it, or you never authorized the charge in the first place, you can dispute it with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the statement that first showed the charge to send a written billing-error notice to the issuer’s billing-inquiry address. Include your name, account number, and a description of the disputed charge. Certified mail with a return receipt gives you proof of delivery.3Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge your dispute in writing within 30 days and resolve it within 90 days. While the dispute is open, you can withhold payment on the disputed amount without being reported late to the credit bureaus. Federal law also caps your liability for unauthorized charges at $50.3Federal Trade Commission. Using Credit Cards and Disputing Charges Most major issuers also let you file a dispute by phone or through their mobile app.4Office of the Comptroller of the Currency. Credit Card and Debit Card Fraud
If more than 60 days have passed, California and some other states recognize a separate “claims and defenses” path that stretches the window to one year. It carries extra requirements, including a good-faith attempt to resolve the matter with the seller first, so try Zilhal’s cancellation and refund process before relying on it.5California Office of the Attorney General. Credit Cards – Dispute a Charge
After the charge is reversed or the subscription is cancelled, watch the next one or two statements. A recurring charge that stops only to reappear under a slightly different descriptor is worth flagging to your bank right away, and asking for a new card number is the cleanest way to stop any further attempts on the old one.