A “Xandrie USA” charge on your credit card comes from Qobuz, a high-resolution music streaming and download service. Xandrie SA is the French parent company that owns Qobuz, and payment processors register the legal entity name rather than the consumer brand you signed up for.1Wikipedia. Qobuz If you, a family member, or anyone with access to your card ever started a Qobuz free trial, subscribed to a plan, or bought a digital album, that is almost certainly what you’re looking at.
Why the Descriptor Says Xandrie
Qobuz operates as a service owned by Xandrie SA, so the billing descriptor pulls the corporate name into your statement instead of the product name.1Wikipedia. Qobuz This is a standard convention for companies whose legal entity differs from their brand. The unfamiliar label is what triggers most people to search, but the charge itself is not fraudulent just because the name looks strange.
Matching the Amount to a Plan or Purchase
Qobuz offers several subscription tiers, and the dollar amount on your statement usually narrows down which one was charged. Current pricing looks like this:
- Studio (Solo), the standard individual streaming plan, starts from $10.83 per month when billed annually.2Qobuz. Unlimited Hi-Res Streaming Offers
- Sublime (Solo), which adds discounts on digital purchases, starts from $14.99 per month billed annually.2Qobuz. Unlimited Hi-Res Streaming Offers
- Duo covers two people in the same household at $17.99 per month, or a single annual payment of $179.88.3Qobuz. Qobuz Duo
- Family supports up to six people and starts at $17.99 per month.4Qobuz. Qobuz Family Offer
The “from” prices reflect annual billing broken into a monthly equivalent, so an annual subscriber will see a single lump-sum charge rather than the monthly figure. Monthly billing runs higher per month. If the amount doesn’t match any subscription tier, it likely represents an individual album or track purchase from the Qobuz download store.
Free Trials That Convert to Paid
Most surprise charges come from forgotten trials. Qobuz has offered free trial periods of up to 60 days, and activating the trial requires a valid payment method. Nothing is charged during the trial itself, but the subscription automatically converts to a paid plan when the trial ends unless you cancel first.
The billing cycle anchors to the date you signed up. If you started a trial on March 10, the first paid charge posts on that same calendar day after the trial window closes and recurs on that date each month or year depending on the plan. You can cancel immediately after starting a trial and still use the service for the remaining trial days without being billed.
A Possible Foreign Transaction Fee
Because Xandrie SA is a French company, some card issuers treat Qobuz charges as international transactions even though the descriptor says “USA.” Whether you’re charged a foreign transaction fee depends on your card. Some cards waive it; others add roughly 1–3% on top of the purchase price. A small extra line item next to the Xandrie USA charge is usually this fee, not an overcharge from Qobuz.
How to Confirm the Charge Is Yours
Before disputing anything, check whether an account exists in your name or a household member’s name. Search your email for messages from Qobuz: welcome emails, purchase receipts, and trial confirmations. If you find one, log in and open the subscription or billing section to see the active plan and the next scheduled charge date.
Qobuz does not publish a phone number or direct email address for billing support. Inquiries go through a web contact form and chat on the help page.5Qobuz. Contact Us When submitting a billing inquiry, have the account email, the exact date and dollar amount from your statement, and the last four digits of the card used. Select the billing category so the request routes to the financial team rather than technical support.
Canceling the Subscription
You can cancel from account settings on the Qobuz website. Streaming access continues through the end of the current billing period, but no further charges post. The account and library stay intact after cancellation, so your purchase history remains accessible.6Qobuz Help Center. How Do I Cancel My Subscription?
Individual albums and tracks you purchased and downloaded are yours to keep regardless of whether the subscription is active, since those files live on your device. Anything you only streamed becomes inaccessible once the subscription lapses.
Don’t expect a prorated refund for canceling mid-cycle. Qobuz’s terms assert an absence of the right of withdrawal, and annual plans are described as non-refundable.7Qobuz. General Conditions of Use and Sale On a monthly plan, canceling before the next billing date prevents the next charge, but the current month isn’t refunded.
Disputing the Charge With Your Bank
If the charge isn’t yours or Qobuz won’t resolve it, federal law gives you a formal dispute process. The Fair Credit Billing Act covers billing errors on credit card accounts, including unauthorized charges and amounts that don’t match what you agreed to pay.8Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
To trigger the law’s protections, send a written dispute notice to your card issuer at the address designated for billing inquiries, which is usually different from the payment address on your statement. A phone call to customer service doesn’t satisfy the legal requirement. The notice needs your name, account number, the disputed amount, and a clear explanation of why you believe the charge is an error. It must reach the issuer within 60 days of the statement date that first showed the charge.8Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
After receiving the written dispute, the issuer must acknowledge it within 30 days and has up to two billing cycles (capped at 90 days) to investigate and either correct the charge or explain in writing why it stands. During the investigation, the issuer cannot try to collect the disputed amount or report it as delinquent.9Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
In practice, most people call the number on the back of their card and ask to open a dispute, which works fine for getting a temporary credit while the bank investigates. If that informal route stalls, the written notice is what gives you the legal footing to push it through.