A Xanadu Beauty charge on your bank or credit card statement is typically a payment to Xanadu Beauty, a hair and beauty salon that takes bookings and payments through the Fresha scheduling platform. Because Fresha handles the processing, the line item on your statement may read “Xanadu Beauty,” “Fresha,” “Fresha.com,” or some combination, which is why the charge can look unfamiliar even when it’s legitimate.1Xanadu Beauty. Xanadu Beauty
Why the Descriptor Looks Off
When a small business books through a third-party platform, the platform’s name often shows up on the statement instead of the business’s name. That is routine for salons using Fresha and is not, on its own, a sign of fraud.1Xanadu Beauty. Xanadu Beauty A single visit, a booking deposit, or a tip can each appear under a different wording.
Check These Things First
Before calling it unauthorized, run through a short list:
- Ask anyone else with access to the card, including authorized users and family members, whether they booked an appointment.
- Search your email for a Fresha booking confirmation. Those messages usually name the salon and the service date.
- Compare the charge amount to a service price you might have paid at a salon recently.
If any of that lines up, the charge is almost certainly yours.
Could It Be a Different “Xanadu” Business
Several unrelated businesses use the “Xanadu” name in the beauty industry, which can muddy identification. Xanadu Salon and Spa is a separate business in Hollywood, Florida.2Better Business Bureau. Xanadu Salon and Spa Xanadu Hair Salon operates in Somerset, Massachusetts.3Better Business Bureau. Xanadu Hair Salon-Ma
One possibility worth ruling out if the charge is recurring: Xanadu Med Spa, a medical aesthetics practice, sells monthly memberships that run from roughly $52 to $315 per month and auto-draft on the first of each month.4Xanadu Med Spa. Xanadu Med Spa Memberships A standing monthly debit under a “Xanadu” descriptor fits that pattern.
How to Dispute the Charge
If you’ve ruled out a legitimate purchase, the Fair Credit Billing Act gives you a formal path. You have 60 days from the date the statement containing the charge was mailed or delivered to send a written dispute to the credit card company’s billing inquiries address.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill The letter should include your name, account number, the amount and date of the charge, and the reason you’re disputing it.
Once the issuer receives the written notice, it has to acknowledge the dispute within 30 days and finish the investigation within 90 days.6California Department of Justice. Credit Cards – Dispute a Charge You can withhold payment on the disputed amount while the investigation runs, and the issuer cannot report your account as delinquent for that portion. You still have to pay the rest of the bill on time.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill If the decision goes your way, the charge, along with any related fees and interest, has to be removed.
If someone else used your card without permission, that’s fraud rather than a billing dispute. Federal law caps your liability at $50, and most major issuers waive even that under zero-liability policies. Call the number on the back of the card right away to stop further charges, then follow up in writing to preserve your full rights under the statute.