A charge labeled “zapier.com/charge” on your bank or credit card statement is a payment to Zapier, a software service that connects apps and automates repetitive tasks. Paid plans start at $19.99 per month, and annual billing is taken as a single lump sum, so the amount can range from about $20 to several hundred dollars depending on the plan and cycle. If you don’t remember signing up, the usual explanation is a free trial that converted to a paid plan, an old subscription you forgot about, or someone on your team or in your household using your card.
Why the Amount May Not Match What Zapier Advertises
Zapier’s published prices are monthly rates, but many customers are billed annually. The Professional plan starts at $19.99 per month when billed annually, which shows up as roughly $240 in one hit. Team plans start at $69 per month billed annually. Enterprise pricing is negotiated directly.1Zapier. Plans and Pricing
Two other things can push your charge above the listed price. First, sales tax. SaaS subscriptions are taxable in some states and exempt in others, and Zapier collects tax automatically when your billing address requires it. Depending on state and local rates, that can add anywhere from a few cents to around 9% or more. Second, pay-per-task usage. Some plans bill based on how many automated tasks your account ran during the cycle, so the total can fluctuate month to month.
Monthly billing cycles begin on the day you last upgraded to a monthly plan, not the day you first opened the account.2Zapier. Upgrade or Downgrade Your Zapier Plan Add-ons on a free plan are charged on the same date as the original plan signup, even if you added the feature later.3Zapier. What Is a Zapier Add-On
The Most Common Reason People Don’t Recognize the Charge
Every new Zapier account gets a 14-day free trial of paid features. If you never entered a card, the trial simply ends and no charge follows. But if you added a card during a Team trial, or started a self-serve trial from a free plan, the account upgrades to the paid tier automatically when the trial ends unless you switch back to the free plan first.4Zapier. Get Started With Your Free Zapier Trial
Zapier is also widely used in small businesses and marketing teams, so before assuming fraud, check whether a coworker, employee, or family member signed up using your card. A shared company account tied to one person’s card is a common setup.
How to Find the Account Tied to the Charge
Search your email, including spam, for messages from Zapier. The address that received the welcome email or invoice is the one attached to the subscription.
If nothing turns up, contact Zapier support at zapier.com/app/get-help. You don’t need a login. There’s a “Continue without logging in” option that lets you submit a request even when you can’t access the account.5Zapier. Why Did Zapier Charge My Credit Card Have the last four digits of the card charged, the exact transaction date, and the dollar amount ready so support can trace it.
How to Stop Future Charges
Zapier has no dedicated cancel button. To stop billing, you downgrade to the free plan:
- Open your Billing and usage page at zapier.com/app/settings/billing.
- Click Manage.
- Select the Free plan.
The downgrade takes effect at the end of your current billing cycle, so paid features remain available until that date. You won’t be billed for a new cycle, though a small pay-per-task charge from the current cycle can still post.6Zapier. Cancel Your Zapier Plan
Finish every step until the plan status reads “Free.” Stopping partway leaves the subscription active.
Can You Get a Refund
As of August 2024, Zapier’s stated policy is that all sales are non-refundable. There is no automatic money-back window. If a renewal you meant to cancel went through, the company’s default answer is that the charge stands.
You can still write to support and explain the situation, and exceptions do happen case by case, but don’t assume one is coming.7Zapier. Get Help and Support With Zapier
Chargebacks and Legal Protections
If support declines and you believe the charge was genuinely unauthorized, you can dispute it through your bank or card issuer. Two things to know first. A chargeback against a SaaS company almost always results in the account being suspended or terminated, so any automations or data stored there go with it. And the legal protections behind chargebacks are meant for actual unauthorized use, not for a subscription you or someone in your household voluntarily started and forgot to cancel.
For debit cards and bank transfers, the Electronic Fund Transfer Act caps your liability for an unauthorized electronic transfer at $50 if you notify your bank within two business days of discovering it. Wait longer and the cap rises to $500. If the charge appears on a periodic statement and you don’t report it within 60 days, you can be liable for the full amount of any further unauthorized transfers after that window closes.8Office of the Law Revision Counsel. 15 US Code 1693g – Consumer Liability For credit cards, the Fair Credit Billing Act gives you similar dispute rights with a 60-day reporting window from the statement date.
Checking Your Own Invoices
If the account is yours and you just want to confirm what you paid for, itemized invoices are inside Zapier. Open Billing and usage, click the Billing settings tab, and scroll to Invoices. Each entry shows the plan, billing period, task usage, and any tax applied.9Zapier. Access and Manage Your Invoices Matching the invoice against your bank statement usually explains any gap: it’s almost always sales tax or extra task usage.