A charge on your statement from Zulily with the phone number 877-779-5615 traces back to Zulily, LLC, an online flash-sale retailer, and specifically to the customer service line the company set up during a 2022 checkout-page error that billed some shoppers twice for shipping and handling.1California Office of the Attorney General. Zulily Data Breach Notification If the charge is recent and you don’t recognize it, the practical route to a refund runs through your card issuer or bank, not through that phone number.
Where the 877-779-5615 Number Came From
Between February 23 and June 15, 2022, a flaw in Zulily’s checkout code sent transaction data to two payment processors at once, one of which was not authorized to handle Zulily payments. Some customers ended up with two shipping and handling charges for a single order: one legitimate, one erroneous.2Maryland Office of the Attorney General. Zulily Security Breach Notification
Zulily disabled the faulty code on June 15, 2022, confirmed the breach internally on June 26, 2022, and said it would automatically refund the duplicate shipping charges. The company directed customers with questions to a call center at 1-877-779-5615, open Monday through Friday, 8:00 a.m. to 11:00 p.m. Eastern.1California Office of the Attorney General. Zulily Data Breach Notification That number was also printed on breach notices filed with state attorneys general, which is why it still surfaces alongside Zulily charges on billing statements.
Why Calling the Number Probably Won’t Resolve It
The original Zulily company is no longer operating in the form it was during the 2022 incident. On December 22, 2023, Zulily initiated a General Assignment for the Benefit of Creditors under California law, an out-of-court liquidation that transferred its assets to Zulily ABC, LLC, a subsidiary of Douglas Wilson Companies.3Omni Agent Solutions. Zulily LLC ABC Critical Dates At shutdown, Zulily could not process refunds; customers with outstanding orders or gift card balances were told to file a proof of claim by June 14, 2024.4GeekWire. Zulily Transfers Assets to Professional Liquidator
The Zulily brand has since changed hands. Beyond, Inc. bought the intellectual property in March 2024 for $4.5 million, explicitly excluding all prior liabilities and debts.5Beyond, Inc. Beyond Inc. Acquires Zulily Beyond then sold a 75% stake to Lyons Trading Company in early 2025, and zulily.com is again taking orders under that new ownership.6Forbes. Zulily Changes Hands Again For a charge tied to the old Zulily entity, the 2022-era call center is not the place to look for a refund. For a charge from the relaunched site, contact goes through the current site’s customer service, not the old number.
Disputing the Charge With Your Card Issuer or Bank
If you don’t recognize the charge, your card issuer or bank is the faster and more reliable path. The rules depend on whether the card is a credit or debit card.
Credit Card Charges
The Fair Credit Billing Act lets you dispute billing errors and unauthorized charges in writing. Send the dispute to the issuer’s billing inquiry address within 60 days of the statement date on which the charge first appeared. Include your name, account number, and a description of the charge, with any supporting documents. You can withhold payment on the disputed amount while the investigation runs, and the issuer cannot report it as delinquent. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. Liability for unauthorized credit card charges is capped at $50 under federal law.7Federal Trade Commission. Using Credit Cards and Disputing Charges
Debit Card Charges
The Electronic Fund Transfer Act covers debit cards, and the timing is tighter. Report the unauthorized transaction to your bank within two business days of discovering it to keep liability at $50; waiting longer can push exposure to $500 or more. The bank generally has 10 business days to investigate, 20 if the account is less than 30 days old, and must issue a temporary credit if it needs more time. Final resolution is due within 45 days for most transactions, or 90 days for foreign transactions and charges made within the first 30 days after account opening.8Consumer Financial Protection Bureau. How Do I Get My Money Back After an Unauthorized Transaction
Watch the Clock
The statutory deadlines run from the statement date the charge first appeared, not from the day you noticed it. Reviewing statements as they arrive is the difference between the full protections above and a harder recovery.