A “WigVisa” charge on your statement is almost always a fee from one of two immigration-services companies that trade under the “WIG” name: WIG Immigration Solutions Inc., based in Richmond Hill, Ontario, or W I G Documents Clearing Services CO. L.L.C., a UAE company that sells visa help online. Both charge for visa consultations, document preparation, and application assistance. If you or an authorized user signed up for a consultation or paid an application fee, that is the likely source. If you didn’t, federal law gives you a route to dispute it.
Which Company Billed You
The two firms are separate businesses that happen to share the “WIG” branding, and the merchant descriptor on your statement is the fastest way to tell them apart.
WIG Immigration Solutions Inc. is a Canadian corporation (registration number 546357) at 11685 Yonge St., Richmond Hill, ON L4E 0K7, founded by Amirali Karimian. It handles visitor, study, entrepreneur, and skilled-worker visa cases, along with Federal Court judicial reviews of rejected files. Phone: +1-807-708-2222. Website: wigvisa.com.1WIG Immigration Solutions Inc. About
W I G Documents Clearing Services CO. L.L.C. is UAE-registered and operates through wig-services.com (with a related wig-services.net portal). It advertises visa support for immigration to Europe, the United States, and Canada, covering work, tourist, commercial, student, and residence visas. Payment is accepted only by bank transfer or direct deposit to an account at Wio Bank P.J.S.C. in the UAE, and the site states that staff “will never ask you to deposit funds into a personal account or make cash payments.”2WIG Visa Services. Home
Neither company posts a full fee schedule, so matching the exact dollar amount to a specific service can be difficult. A charge routed through a Canadian payment processor most likely traces to the Ontario company; one processed through a UAE bank most likely traces to the Dubai-area operation.
Check Before You Dispute
Spend a few minutes confirming the charge is genuinely unfamiliar before opening a formal dispute. Search your email around the transaction date for a receipt or confirmation. Ask anyone who is an authorized user on the account whether they filled out an assessment form or booked a consultation at wigvisa.com or wig-services.com. Run the exact merchant name from your statement through a search engine; abbreviated descriptors often expand into a recognizable company name.
If you do recognize the company but believe the amount is wrong or a service was never delivered, contact the merchant first. The Canadian company can be reached at +1-807-708-2222 or info@wigvisa.com. Resolving the problem directly is usually faster than a chargeback.
Disputing an Unauthorized Charge
If the charge is not yours, the Fair Credit Billing Act caps your liability for unauthorized credit card charges at $50, and most issuers apply a zero-liability policy on top of that.3Federal Trade Commission. Using Credit Cards and Disputing Charges Visa’s Zero Liability Policy says cardholders will not be held responsible for unauthorized charges as long as they used reasonable care with the card and reported the problem promptly.4Visa. Security
To formally dispute a billing error under the FCBA, send a written notice to your card issuer at the address designated for billing inquiries, not the payment address, within 60 days of the date the first statement showing the charge was mailed to you. Include your name, account number, the amount and date of the charge, and why you believe it is an error. Send it by certified mail with a return receipt.5California Office of the Attorney General. How to Dispute a Charge on Your Credit Card
The issuer must acknowledge your complaint in writing within 30 days and resolve it within 90 days. While the investigation is open, you can withhold payment on the disputed amount and related finance charges, but you must keep paying the rest of your balance. The issuer cannot report the disputed amount as delinquent or send it to collections during that time.3Federal Trade Commission. Using Credit Cards and Disputing Charges
In Canada, federally regulated financial institutions must fully investigate any disputed transaction, and cardholders are generally reimbursed in full for unauthorized charges provided they kept their PIN confidential and reported the problem without delay.6Government of Canada. Protection Against Unauthorized Transactions
Reporting Suspected Fraud
If the charge looks like a scam rather than a billing mistake, U.S. consumers can report it to the Federal Trade Commission at ReportFraud.ftc.gov. The FTC does not resolve individual cases, but reports feed a database shared with more than 2,000 law-enforcement agencies.7Federal Trade Commission. Report Fraud You can also file a complaint with the Consumer Financial Protection Bureau online or at (855) 411-2372; companies typically respond within 15 days.8Consumer Financial Protection Bureau. Submit a Complaint
If you think someone used your personal information to open an account with an immigration-services provider, report it at IdentityTheft.gov, which produces a personalized recovery plan.9Federal Trade Commission. What to Do if You Were Scammed
Verifying an Immigration Provider
Government enforcement records and consumer alerts available in the source material do not mention either WIG entity by name. That is not proof of legitimacy or of wrongdoing; it just means neither has surfaced in publicly reported cases. In Canada, anyone who charges for immigration advice must be a member in good standing of a provincial or territorial law society or licensed by the College of Immigration and Citizenship Consultants, and you can verify a consultant through the College’s public register.10Canada Border Services Agency. CBSA Investigation Leads to Conviction of Immigration Consultant for Fraud For a U.S.-based provider, check their standing with the relevant state bar. Doing that check now can also help you decide whether a familiar-looking charge was worth the fee.