A charge labeled “WEB*NETWORKSOLUTIONS” on your card or bank statement is an automatic renewal billed by Network Solutions, a domain registrar and web hosting company. It almost always covers a domain name, hosting plan, business email, SSL certificate, or privacy add-on tied to an account someone in your household or business created at Network Solutions, Web.com, Register.com, Domain.com, or Crazy Domains.
Why the Descriptor Looks Unfamiliar
Network Solutions is owned by a parent company called Newfold Digital. In 2025, Newfold fully merged the Web.com brand into Network Solutions, which is why the billing line now reads “WEB*NETWORKSOLUTIONS.”1Network Solutions. Domain Costs and Renewal Prices The same division also runs Register.com, Domain.com, and Crazy Domains, so an account you opened years ago under one of those names can now post to your statement under this consolidated descriptor.
That is the usual reason the charge looks like it came from nowhere. The brand you remember signing up with no longer bills under its old name. The charge is from a real company; whether you still want the service is a separate question.
Match the Amount to the Service
The dollar figure is the fastest way to figure out what renewed. Network Solutions sells several products at very different prices, and nearly all of them default to auto-renewal.
- Domain registration: a.com typically costs $10 to $20 per year for the initial term, and renewal pricing is often higher.1Network Solutions. Domain Costs and Renewal Prices
- Web hosting: introductory rates run $2.99 to $6.99 per month, with renewals jumping to roughly $8.83 to $18.75 per month depending on the plan.2Network Solutions. Secure and Reliable Web Hosting
- Professional email: hosting starts at $1.67 per month on a one-year term.3Network Solutions. Business Email Hosting Services
- SSL certificates: about $50 per year for a basic multi-domain certificate up to nearly $385 per year for a wildcard certificate covering unlimited subdomains.4Network Solutions. Buy SSL Certificate – DV, EV, OV and Wildcard SSL
- Domain privacy (WHOIS protection): typically $10 to $50 per year.5Network Solutions. How Much Does a Domain Name Cost
A charge in the $15 to $40 range is almost certainly a domain renewal or a privacy add-on. Over $100 usually points to hosting, an SSL certificate, or a bundle. A four-figure charge is likely the “WebLock” domain protection program, documented at $1,850 the first year and $1,350 per year afterward.
Find the Account
Search your email for messages from Network Solutions, Web.com, Register.com, or Domain.com. Order confirmations and renewal notices usually land around the same date each year. Check spam and promotional folders; renewal reminders are easy to miss.
If email turns up nothing, log in at networksolutions.com. Try every address you have used over the years, because the account could be tied to one you no longer check. Inside the portal, the Renewal Center lists every active product, its renewal date, and whether auto-renew is on.6Network Solutions. Manage Auto-Renew With Network Solutions
Still nothing? Think about who else might have set this up. A web developer, IT contractor, or family member may have opened the account under their own credentials and put your card on file.
Turn Off Auto-Renewal
Once you are inside the account, you can disable automatic renewal yourself without calling support. Open the Renewal Center, pick the product, click “Disable Auto-Renew,” and confirm. You can switch it off for one product or several at once.6Network Solutions. Manage Auto-Renew With Network Solutions The service stays active through the end of the paid term; turning off auto-renew is not the same as cancelling immediately.
Asking Network Solutions for a Refund
Stopping future charges is easier than getting a past one back. The Network Solutions service agreement makes most fees non-refundable. Setup fees are explicitly non-refundable, domain privacy refunds are excluded, and the agreement states that online marketing services, forwarding services, and subscription services are not reimbursed once paid.7Network Solutions. Network Solutions Service Agreement
Some products carry limited money-back guarantees, but terms vary. Your best shot at a courtesy refund is contacting support within a day or two of the charge posting. Be polite and specific. Give the exact amount and date.
Disputing the Charge With Your Bank
If Network Solutions will not refund you and you believe the charge was not authorized, the next step is a dispute with your card issuer or bank. The rules differ depending on which type of account was billed.
Credit Card Charges
Credit card billing disputes are governed by the Fair Credit Billing Act. You have 60 days from the date the statement containing the charge was sent to submit a written dispute to the address your issuer designates for billing inquiries.8Office of the Law Revision Counsel. United States Code Title 15 – 1666 Include your name, account number, the amount in dispute, and why you think it is wrong.
The issuer must acknowledge your notice within 30 days and resolve the dispute within two billing cycles, no more than 90 days total. While it investigates, you do not have to pay the disputed amount, and the issuer cannot report it as delinquent or send it to collections.9Consumer Financial Protection Bureau. 12 CFR 1026.13 – Billing Error Resolution Your maximum liability for an unauthorized credit card charge is $50.
Debit Card and Bank Account Charges
If the charge hit a debit card or came straight out of your checking account, the Electronic Fund Transfer Act and Regulation E apply.10Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors You still have 60 days from the statement date to report the problem, but your bank must accept oral notice; you do not have to put it in writing first. The bank then has 10 business days to investigate, extendable to 45 days if it credits your account provisionally while it looks into the claim.
What a Chargeback Can Cost You
A bank dispute is not a soft cancellation. When your bank reverses a charge, Network Solutions loses the payment and a processing fee, and registrars commonly respond by suspending or terminating the account. Any domains, hosting, or email tied to that account can go offline right away. The domain stays registered at the registry level, so no one else can grab it, but you lose the ability to manage or use it.
People regularly file chargebacks expecting a clean cancellation and then find their website and business email dark the next morning. If you actually use anything on the account, work the refund out with Network Solutions first. Keep the bank dispute for charges that are genuinely unauthorized: an account you never opened, or a service you already cancelled.
When Consent Is the Real Issue
If you were signed up for a recurring service without clear disclosure, federal law may help. The Restore Online Shoppers’ Confidence Act prohibits charging a consumer for recurring internet services unless the seller clearly disclosed all material terms before taking payment information, obtained express informed consent to the charge, and provides a simple way to stop future charges.11Office of the Law Revision Counsel. United States Code Title 15 – 8403
The Federal Trade Commission enforces that law. You can file a complaint at ftc.gov. An individual complaint will not pull your money back on its own, but a pattern of them can trigger enforcement, and your filing becomes part of the record you can point to when you dispute the charge with your bank.