A “Vultr by Constant” line on your bank or credit card statement is a charge from Vultr, a cloud server provider operated by The Constant Company. If you (or someone with access to your card) opened a Vultr account and deployed a server, storage, or related service, the charge reflects hourly usage fees that keep adding up until the resource is deleted from the account.1Vultr Docs. How Am I Billed for My Servers
How Vultr Bills You
Vultr charges by the hour, starting the moment a server is deployed. The minimum billing unit is one hour. The detail that catches most people out: powering a server off does not stop the charges, because Vultr continues to reserve the compute, storage, and IP address for that instance. The only way to stop billing is to fully destroy (delete) the server inside your account.1Vultr Docs. How Am I Billed for My Servers
Most server types are billed up to a monthly cap of 672 hours; GPU instances cap at 730 hours. Invoices are generated on the first of each month for the previous period’s accrued charges.1Vultr Docs. How Am I Billed for My Servers
The entry-level plan is $2.50 per month (IPv6 only), and a typical IPv4 plan starts at $5.00. Dedicated and optimized tiers run from about $28 per month into the thousands, bare metal servers start at $120 per month, and GPU instances are priced per GPU per hour.2Vultr. Pricing So a forgotten test server on a mid-range plan can quietly produce a $30 or $60 charge before you notice it on the next statement.
Several add-ons can also appear in the total:
- Automatic backups add 20% to the base instance fee.
- Snapshots are stored at $0.05 per GB per month (Vultr began charging for this in October 2021).
- DDoS protection is $10 per month per instance.
- Each account gets 2 TB of free outbound bandwidth per month; overage is $0.01 per GB. Inbound traffic is free.
- Object storage, load balancers, and Windows licenses carry separate fees.
These are documented in Vultr’s FAQ and pricing pages.3Vultr. Frequently Asked Questions4Vultr Blog. Vultr Will Begin Charging for Snapshot Storage
Why the Charge May Look Unfamiliar
Vultr’s own support documentation acknowledges that unexpected invoice charges are a common question. The usual causes are active resources that were never destroyed, the continuous hourly billing model, and bandwidth overage once the monthly 2 TB allowance is used up.5Vultr Docs. Why Do I See an Unexpected Charge on My Invoice
A few other explanations worth checking before you assume fraud:
- You deployed a server for a short project, finished the work, and powered it off instead of destroying it.
- A developer, contractor, or colleague opened the account using your card.
- You signed up for a free trial or promotional credit that has since been used up, and billing has shifted to your card.
- Add-ons like backups or snapshots were enabled with the instance and are billing alongside it.
How to Stop the Charges
Log into the Vultr dashboard and review your billing history, which you can also download as a PDF or CSV invoice. If any servers, snapshots, backups, object storage buckets, or reserved IPs are still listed, destroy the ones you no longer need. Powering off is not enough. If anything in the invoice is still unclear, Vultr directs users to open a support ticket at support@vultr.com.5Vultr Docs. Why Do I See an Unexpected Charge on My Invoice
Refunds and Disputes
Vultr’s terms of service state that the company does not guarantee refunds. Setup and special programming fees are non-refundable, subscription fees are not refunded in whole or in part, there is no proration for unused time, and Vultr reserves the right in its sole discretion not to issue a refund for cancelled services.6Vultr. Terms of Service
For U.S. residents, the terms also include a binding arbitration clause with a class action waiver, meaning disputes must be resolved individually through arbitration rather than in court or as part of a class.6Vultr. Terms of Service
If you believe the charge is unauthorized or that no one on your end ever signed up for Vultr, you can contact your bank or card issuer to initiate a chargeback. If an account does exist and resources were simply left running, the charge is likely valid under Vultr’s billing model, and the practical path is to destroy the active resources first, then contact Vultr support to ask about the specific invoice.