A “US INTIMN” charge on your credit or debit card statement is a purchase from INTIMINA, a company that sells menstrual cups, pelvic floor trainers, and related intimate health products through intimina.com. The odd spelling and “US” prefix are just how the merchant’s name gets squeezed into the limited space banks allow for descriptors. If you recognize the purchase, INTIMINA has its own refund policy. If you don’t, and no one with access to your card placed the order, you can dispute it.
Why the Name on Your Statement Looks Garbled
Card networks and payment processors cap how many characters a merchant can use for the name that appears on your statement, and longer business names get abbreviated to fit. Banks can also change how a descriptor displays in their apps or on paper statements. That’s why “INTIMINA” can show up as “INTIMN,” “US INTIMN,” or something similar. The “US” prefix shows up because the company ships internationally and the descriptor sometimes carries a country code.
What INTIMINA Sells
INTIMINA focuses on menstrual and pelvic floor health. The product line includes menstrual cups, pelvic floor exercise devices, and cleaning accessories. Orders go through intimina.com.
If You Placed the Order and Want a Refund
INTIMINA’s own policy is narrow. The company offers refunds only for unopened devices purchased on intimina.com, and you have to request the refund within 14 days of receiving the product. Shipping costs are not refundable.
For defective electronic devices, there’s a two-year worldwide manufacturing warranty, but you need to request a Return Merchandise Authorization (RMA) number before sending anything back. Customer service is at customercare@intimina.com.
If You Didn’t Authorize the Charge
Your options are stronger than the merchant’s return policy, but the rules depend on whether the charge hit a credit card or a debit card.
Credit Card Charges
Under the Fair Credit Billing Act, your liability for an unauthorized credit card charge is capped at $50, and many issuers waive even that. To lock in your full federal protections, send a written dispute to your card issuer’s billing-inquiries address (not the payment address) within 60 days of the statement date that first showed the charge. Include your name, account number, the dollar amount and date, and why you believe the charge is wrong. The FTC recommends sending the letter by certified mail with a return receipt.
Call the number on the back of your card too, so the issuer knows right away, but the written notice is what preserves your rights. Once the issuer has your dispute, it must acknowledge it in writing within 30 days and resolve it within 90 days or two billing cycles, whichever comes first. While the investigation is open, you don’t have to pay the disputed amount, and the issuer can’t report you as delinquent or try to collect on it.
Debit Card Charges
Debit cards fall under the Electronic Fund Transfer Act, and timing matters more. Report the unauthorized charge within two business days of learning about it, and your liability is capped at $50. Report it between two and 60 days after your statement is sent, and the cap rises to $500. Wait longer than 60 days and your potential liability for transactions after that deadline is unlimited.
Call your bank right away. Unlike with credit cards, the bank can’t require written notice before starting an investigation, and it generally has to complete the investigation within 10 business days or give you provisional credit while it keeps looking.
If the Issuer Rules Against You
If the issuer decides the charge was valid, you have 10 days from receiving the explanation (or the deadline the issuer specifies, whichever is later) to challenge the finding in writing. You can also file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or by calling (855) 411-2372.
What If It’s a Recurring Charge?
Some people spot “US INTIMN” not as a one-time purchase but as a repeat charge they didn’t expect. The CFPB has warned merchants that failing to clearly disclose recurring charges, failing to get informed consent, or making cancellation unreasonably difficult can violate the Consumer Financial Protection Act. If you signed up for a trial or promotional offer and were then billed for a subscription without clear notice that the trial would convert, you can report it to the CFPB or to the FTC at ReportFraud.ftc.gov.