A Ubisoft EMEA SAS charge on your card is a payment to Ubisoft’s European subsidiary, which processes digital purchases for the French video game publisher. It covers games, downloadable content, in-game currency, and Ubisoft+ subscriptions, and it shows up on statements worldwide because Ubisoft routes many payments through its French arm regardless of where the buyer lives. If the charge looks unfamiliar, it’s almost always a real purchase from the Ubisoft Store or a recurring subscription someone on the account forgot about.
Why a French Company Is Billing You
Ubisoft EMEA SAS is Ubisoft’s regional entity for Europe, the Middle East, and Africa, and the company uses it to handle a large share of its digital transactions globally. A game bought from a living room in Ohio can still post as a charge from a French company. The descriptor looks foreign; the purchase usually isn’t suspicious.
What the Charge Is Probably For
Most Ubisoft EMEA SAS charges fall into one of a few buckets:
- A digital game bought through the Ubisoft Store or Ubisoft Connect.
- DLC, expansion packs, or a season pass tied to a game you already own.
- A pack of in-game virtual currency.
- A Ubisoft+ subscription.
Subscriptions cause the most confusion. Ubisoft+ Classics runs $9.99 per month and Ubisoft+ Premium runs $22.99 per month, with Premium including day-one access to new releases and premium editions. If someone on the account started a free trial and didn’t cancel before it ended, the subscription auto-renews each month against the card on file. Sign into your Ubisoft account and check whether an active subscription is running before assuming the worst.
Why the Total Doesn’t Match the Price
Because Ubisoft EMEA SAS is a French entity, some banks treat the purchase as an international transaction and add a foreign transaction fee, typically 1% to 3% of the price. On a $70 game, that’s roughly $0.70 to $2.10 on top. Not every card charges it, and many travel-oriented credit cards waive it entirely. The listed price on the Ubisoft Store already includes applicable sales and use taxes, so the base total on your statement should line up closely with what you saw at checkout.1Ubisoft. Terms of Sale of the Ubisoft Stores
Match the Charge to a Real Purchase
Start with the confirmation email Ubisoft sent to the address on your account. That email contains the Ubisoft Order ID, which is the fastest way for support to pull up the transaction. Note the exact date and dollar amount.
Then log into the Ubisoft Connect app or the Ubisoft Store site, hover over your profile picture, and open “My orders.” Compare the entries there with the line on your bank statement. A charge that appears on your bank statement but not in your Ubisoft order history is worth investigating.
One caveat before you panic: some entries are temporary authorization holds, not posted charges. Ubisoft’s review process can take up to 24 hours, and if a payment doesn’t go through during that window, a pending hold can linger. These holds usually clear within 48 hours but can take up to 10 business days depending on your bank.2Ubisoft. Ubisoft Store Support – Purchases and Subscription Wait for the charge to fully post before filing anything.
Getting a Refund
Digital games bought on the Ubisoft Store can be refunded within 14 days of purchase if you’ve played less than two hours.3Ubisoft Store. Refund Policy The two-hour limit is enforced strictly. Pre-orders are more flexible: you can cancel for a refund at any time before the game’s release date.4Ubisoft Help. Refund Policy for Digital Purchases on the Ubisoft Store
Several things can’t be refunded at all:
- DLC and season passes, which become available in-game immediately on purchase.3Ubisoft Store. Refund Policy
- Virtual currency packs, which are added to your account instantly.3Ubisoft Store. Refund Policy
- Gifted content, whether you received it or sent it.4Ubisoft Help. Refund Policy for Digital Purchases on the Ubisoft Store
- Purchases paid for with non-refundable methods like PaySafe Card, though Ubisoft may offer store credit instead.3Ubisoft Store. Refund Policy
Ubisoft can only refund purchases made directly through its own store. If you bought a Ubisoft game on Steam, the PlayStation Store, or another third-party retailer, the refund has to go through that retailer.3Ubisoft Store. Refund Policy
To request the refund, sign into your Ubisoft account on the Ubisoft Store website, open “My orders,” click “View order details” on the order in question, and select “Request a Refund.” Pick a reason, choose your refund method, and confirm.3Ubisoft Store. Refund Policy A standalone withdrawal form and direct contact with support are also available if the self-service tool doesn’t fit your situation.5Ubisoft Help. Requesting a Refund for Purchases From Ubisoft Approved refunds return to the original payment method, and the credit may take a few extra days to appear on your statement.
If Nobody in Your Household Made the Purchase
Report it to Ubisoft before you call your bank. Contact Ubisoft support with the email on the affected account, the transaction ID, the charge amount, the date and time of the purchase, and the full name on the payment method.6Ubisoft. Reporting an Unauthorised Purchase on Your Ubisoft Account Having all of that ready up front shortens the investigation.
At the same time, check whether someone has gotten into the account. Look at the order history for purchases you don’t recognize and the login history for devices you don’t own. If anything looks off, change your password and turn on two-step verification. Ubisoft supports verification by authenticator app, email, or SMS, and once it’s on, logins from unrecognized devices require a one-time code.7Ubisoft. 2-Step Verification on Your Ubisoft Account
Watch Out for Fake Receipts
A charge on your bank statement is real. An email that looks like a Ubisoft receipt isn’t necessarily. Scammers send fake confirmations hoping you’ll click a link and hand over your login or payment details. Ubisoft says phishing emails commonly contain requests for personal details, typos, and unusual grammar, and that its employees will never ask for your payment information or login credentials.8Ubisoft. Recognising Legitimate Ubisoft Communication
Legitimate Ubisoft emails come from addresses such as AccountSupport@ubi.com, no-reply.account@ubisoft.com, and updates@account.ubisoft.com.8Ubisoft. Recognising Legitimate Ubisoft Communication Anything from a different domain is suspect. Instead of clicking links inside a questionable message, open the Ubisoft Store site directly and check your order history there.
When to Dispute With Your Bank
If Ubisoft denies a refund you believe you’re owed, or doesn’t respond on a charge that’s genuinely unauthorized, you can dispute it through your card issuer. Under the Fair Credit Billing Act, you have 60 days from the date the statement containing the error was sent to notify your card issuer in writing.9Office of the Law Revision Counsel. US Code Title 15 – Section 1666 The bank then investigates and typically issues a temporary credit while the dispute is open.
Think hard before using this route for a Ubisoft charge you simply regret. Ubisoft treats chargebacks as a form of fraud under its terms, and the consequence runs from a temporary lock to a permanent ban on the account, at the company’s discretion.10Ubisoft. Reasons for Disciplinary Actions Against Ubisoft Accounts A permanent ban takes down every game tied to that account, including titles paid for in full and unrelated to the disputed charge. The ban can land even when the chargeback itself was legitimate.
So the sequence matters. Verify the charge, go through Ubisoft support first, and reserve the chargeback for charges that are clearly fraudulent and that Ubisoft won’t resolve. If the account does get suspended after a chargeback, contacting Ubisoft support to discuss repaying the disputed amount is the realistic path toward getting back in.6Ubisoft. Reporting an Unauthorised Purchase on Your Ubisoft Account