A “TTS Venture” charge on your credit card is a billing descriptor for Twice The Speed, an online athletic training company headquartered in Chicago that sells digital speed and vertical-jump training programs. If you or someone with access to your card bought one of its workouts, the charge is legitimate. If not, or if it keeps recurring after you tried to cancel, you can dispute it with your card issuer.
What Twice The Speed Sells
Twice The Speed markets digital training programs to athletes ranging from youth players to Division I competitors, and also sells resistance bands and apparel through its online shop. Common price points on its site include a 90-day speed training workout at $97 (listed regular price $197), a speed training bundle at $77, and a “Fast Twitch Formula” program at $97.1Twice The Speed. 90 Day Speed Training Workout The company was incorporated in Illinois on August 18, 2014, and lists an address at 400 N. La Salle Drive in Chicago.2Better Business Bureau. Twice The Speed Business Profile
Matching the exact dollar amount on your statement to one of those products is a fast way to check whether a family member or someone else on the account made a purchase you don’t remember.
Why the Charge May Keep Coming Back
Twice The Speed holds an F rating with the Better Business Bureau and is not BBB-accredited. Two formal BBB complaints have been filed, and the company did not respond to either. Customer reviews on the BBB profile describe unauthorized charges, including a recurring $39.94, and difficulty canceling subscriptions.2Better Business Bureau. Twice The Speed Business Profile
That pattern fits what the Federal Trade Commission calls a “negative option” arrangement. You sign up, sometimes for a free trial or a low introductory price, and recurring charges continue automatically until you take affirmative steps to cancel.3Federal Trade Commission. Free Trials
How to Dispute a TTS Venture Charge
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and many issuers offer zero-liability policies beyond that.4Federal Trade Commission. Using Credit Cards and Disputing Charges To preserve your rights, send a written dispute to your card issuer at the address designated for billing inquiries, not the payment address, within 60 days of the statement date on which the charge first appeared.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
Include your name, account number, the amount and date of the charge, and copies of any supporting documents. Certified mail with a return receipt gives you proof of delivery. Once the issuer receives your written dispute, it must acknowledge receipt within 30 days and resolve the matter within 90 days. While the investigation is open, you can withhold payment on the disputed amount, and the issuer cannot report it as delinquent, close your account, or send it to collections over that balance.4Federal Trade Commission. Using Credit Cards and Disputing Charges
If you are trying to stop a recurring charge, ask your card issuer about a chargeback and about blocking future charges from the merchant. The FTC’s stated position is that “businesses must make canceling simple for you. It’s the law.”3Federal Trade Commission. Free Trials
Where Else to Report It
You can report the charge to the FTC at ReportFraud.ftc.gov and to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint. If you think the charge is part of a broader identity theft problem, the FTC directs consumers to IdentityTheft.gov for a recovery plan.4Federal Trade Commission. Using Credit Cards and Disputing Charges Filing a complaint with the BBB adds another public record, though the company has not responded to prior complaints there.2Better Business Bureau. Twice The Speed Business Profile