A “TRIAD PAYFLT” charge on your bank statement is an automatic ACH draft from Triad Financial Services, a lender and servicer for manufactured and mobile home loans. If you have a loan serviced by Triad and enrolled in automatic drafting, the line is your regular monthly payment being pulled from your account on the date you chose.1Triad Financial Services. ACH Terms and Conditions The “PAYFLT” portion is not defined publicly by Triad, but it appears as the descriptor the company’s ACH system attaches to scheduled payment drafts.
Who Triad Financial Services Is
Triad Financial Services, Inc. is a consumer finance company headquartered in Jacksonville, Florida, that originates and services loans on manufactured and mobile homes. If your loan was transferred to Triad from a prior servicer, or you took out a new loan through the company, Triad is the entity collecting your payments and the name that will show up on your bank statement.
How to Confirm the Amount Is Correct
Log in to your account on the Triad Financial Services website and compare the drafted amount against your current monthly payment, including any escrow and any extra principal you elected to add. Borrowers who set up an additional principal deduction will see that amount included in the same draft, since it stays constant while automatic drafting is in effect.1Triad Financial Services. ACH Terms and Conditions
If your chosen draft date lands on a weekend or holiday, the draft occurs on the next business day, which can make the posting date look off by a day or two even when the amount is right.1Triad Financial Services. ACH Terms and Conditions To reach a person, call Triad customer service at (877) 426-8362. Written billing disputes should go to the servicer’s designated address for notices of error and requests for information: Triad Financial Services, Inc., 13901 Sutton Park Drive South, Suite 300, Jacksonville, FL 32224, marked “NOE/RFI.”2Triad Financial Services. Contact Us
How to Stop or Change the Automatic Draft
Triad requires at least five business days’ notice before the next scheduled draft date to cancel automatic drafting.3Triad Financial Services. FAQs The same five-business-day lead time applies to changing the bank account used for drafts or adjusting the additional principal amount.1Triad Financial Services. ACH Terms and Conditions Requests submitted inside that window may not stop the next draft in time.
If You Don’t Have a Triad Loan
If you have never done business with Triad and hold no manufactured or mobile home loan, treat the charge as potentially unauthorized and contact your bank immediately. Under the Electronic Fund Transfer Act, reporting an unauthorized electronic transaction to your bank within two business days of discovering it caps your liability at $50 or the transaction amount, whichever is less. Waiting longer than two business days can raise the cap to $500, and failing to report within 60 days of the statement can leave you responsible for the full amount of any further transactions after that 60-day mark.4Consumer Financial Protection Bureau. How Do I Get My Money Back After I Discover an Unauthorized Transaction
Once you report the charge, the bank generally has 10 business days to investigate. If it needs more time, it must issue a temporary credit for the disputed amount (minus up to $50) while the investigation continues. Most investigations must be resolved within 45 days, though certain categories, including some foreign transactions, can extend the timeline to 90 days.4Consumer Financial Protection Bureau. How Do I Get My Money Back After I Discover an Unauthorized Transaction
If the Amount Looks Wrong
Even a legitimate Triad draft can post at the wrong amount, so verify the figure against your loan statement before assuming it’s routine. If it doesn’t match, call the customer service number above and, for anything you want on the record, send a written notice of error to the Jacksonville address. Keep your bank’s copy of the ACH transaction, since that record establishes the amount and date the servicer actually pulled.