A TagPal charge on your credit or debit card statement is a $29.99 monthly subscription fee from TagPal, an online skin tag removal product seller based in Loxahatchee, Florida. The fee comes from a recurring membership called the Saver Club, which many customers say they were enrolled in during checkout without realizing it. If you didn’t knowingly sign up, the most reliable way to stop the billing and recover your money is to dispute the charge with your card issuer.
What the Charge Is For
TagPal sells a skin tag removal kit through buytagpal.shop. During checkout, the site offers an optional membership called the Saver Club. According to TagPal, checking the Saver Club option before finalizing the order authorizes a recurring $29.99 monthly charge to the payment method on file.1TagPal. About TagPal Saver Club The company’s terms state that the monthly fee is non-refundable once a billing cycle is processed.2TagPal. Terms of Service
So the charge itself is not fraudulent in the sense of a stolen card number. It’s a subscription fee tied to a product order. The question for most people seeing it is whether they ever actually agreed to the subscription.
Why So Many Customers Say They Never Signed Up
TagPal has an F rating from the Better Business Bureau, driven by the company’s failure to respond to any of the 33 complaints filed against it. It is not BBB-accredited.3Better Business Bureau. TagPal Business Profile
A consumer who filed a report with the BBB’s Scam Tracker in July 2025 said they reviewed the TagPal website and their order confirmation email and found no mention of a subscription, then saw a second charge the company called a subscription fee.4Better Business Bureau. Scam Tracker Report 1025633 An August 2025 report alleged the membership “is not disclosed on the website or during the order process.”5Better Business Bureau. Scam Tracker Report 1034090 Other complaints describe products that never shipped followed by an unexpected monthly charge weeks later,6Better Business Bureau. Scam Tracker Report 1051735 and refund requests that generated repeated email promises but no actual refund.3Better Business Bureau. TagPal Business Profile One consumer noted the cancellation page only becomes accessible after a charge has already hit the account.
How to Stop the Billing
TagPal says Saver Club members can cancel at any time by using the contact form on its site or emailing support@helptagpal.com.1TagPal. About TagPal Saver Club The BBB profile also lists a phone number, (561) 946-8625.3Better Business Bureau. TagPal Business Profile Given the pattern of unanswered complaints and refund promises that didn’t produce refunds, contacting the company may not actually resolve the issue.
The more reliable step is to dispute the charge with your card issuer. Under the Fair Credit Billing Act, you can dispute a billing error by sending a written notice to the issuer’s billing inquiries address within 60 days of the first statement that shows the error. Include your name, account number, and a description of the problem, with copies of any supporting documents. Certified mail gives you proof of delivery. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. Your liability for unauthorized charges is capped at $50, and while the dispute is pending the issuer cannot report the amount as delinquent or try to collect on it.7Federal Trade Commission. Using Credit Cards and Disputing Charges
Most issuers also let you open a dispute by phone or through their app, which is faster, though the written notice triggers the strongest legal protections. Ask the issuer to block any further charges from TagPal; depending on the bank, this may involve a merchant block or issuing you a new card number.
If the charge hit a debit card, the protections are weaker and the timelines are tighter under the Electronic Fund Transfer Act, so contact your bank quickly.
Reporting the Practice
You can report deceptive subscription practices to the FTC at ReportFraud.ftc.gov. The agency has been tracking online subscription complaints closely, reporting nearly 70 consumer complaints per day about negative option and recurring subscription practices in 2024, up from 42 per day in 2021.8Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Online sellers are required under the Restore Online Shoppers’ Confidence Act (ROSCA) to clearly disclose the material terms of a subscription before collecting billing information, obtain express informed consent before charging, and provide a simple way to stop recurring charges.9Federal Trade Commission. Negative Option Policy Statement Filing a complaint doesn’t get your individual money back, but it feeds the record the FTC uses to bring cases.
Also filing a complaint on the BBB Scam Tracker and with your state attorney general’s consumer protection division adds to the public record other shoppers can find before they order.