A ServiceHqtrs charge on your bank statement comes from Angi Inc., the company behind the Angi and HomeAdvisor home services platforms. “ServiceHqtrs” is short for Service Headquarters, the billing name Angi uses when it pulls money from a card or bank account. The charge is almost always one of three things: a membership that auto-renewed, a service you booked through the platform, or a lead fee billed to a contractor’s account.
The reason the entry looks suspicious is simple. The name on your statement doesn’t match the brand you actually used, so the charge reads like a stranger even when it isn’t one.
Why the Name Doesn’t Match the Brand You Used
Angi Inc. runs its billing through a centralized processor rather than through each consumer-facing brand.1Angi Inc. Angies List Is Now Angi, a New Way to Help People Love Where They Live Whether you signed up on Angi, HomeAdvisor, or the former Angie’s List, the descriptor that hits your account is the same: ServiceHqtrs. Before treating the charge as fraud, ask anyone with access to the payment method (a spouse, a roommate, a business partner) whether they created an account or booked a service. A forgotten free trial that converted to a paid plan is one of the most common answers.
What the Charge Is Probably For
For homeowners, the usual source is Angi Key, a membership that launched at $29.99 per year and bundles discounts on pre-priced services like plumbing, handyman work, and lawn care.2IAC. Angi Launches Angi Key Membership to Unlock Savings on All Home Pricing may have changed since launch, so check your account for your current rate. Auto-renewal is the frequent culprit: the platform bills the card on file at the end of the cycle without a separate confirmation. One-time bookings made through the platform also appear under this descriptor.
For contractors, ServiceHqtrs charges are almost always lead fees from Angi Leads or HomeAdvisor. The platform bills each time a homeowner’s request matches your profile, whether or not you win the job, which is why the amounts add up quickly.
Verify Before You Dispute
Pull the transaction from your statement first. Note the exact amount, the post date, and any reference number or phone number shown next to “ServiceHqtrs.” Then log into your Angi or HomeAdvisor account and open your billing history. If the amounts and dates line up with an active subscription, a booking, or a lead purchase, the charge is legitimate, even though the statement name threw you.
If nobody in your household has an account and no one recognizes the charge, treat it as potentially unauthorized and move quickly. Federal dispute deadlines are strict, and waiting can cost you the right to a refund.
Canceling a Recurring Charge You Recognize
If the charge is legitimate but you’re done with the service, cancel through the platform. For Angi memberships, open the Projects tab in the Angi app or the My Projects page on the website, select the recurring plan, choose Manage Booking, then Cancel Entire Plan. Contractors cancel lead subscriptions through the pro portal support team.
When the merchant won’t cooperate or the charges keep coming, federal rules give you a fallback. You can stop preauthorized electronic debits by notifying your bank at least three business days before the next scheduled charge.3Consumer Financial Protection Bureau. Regulation E Section 1005.10 – Preauthorized Transfers Your bank may ask you to confirm in writing within 14 days of a phone request, so follow up on paper to keep the stop-payment in force. Most banks charge somewhere between $20 and $35 for this service.
Disputing an Unauthorized Credit Card Charge
If you paid with a credit card and the charge was unauthorized or the merchant won’t refund you, the Fair Credit Billing Act gives you a formal dispute right. The deadline is hard: your written notice must reach the card issuer within 60 days of the statement date that first showed the charge.4Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Miss it and your statutory rights are gone.
Your notice needs your name and account number, the charge you’re disputing, the dollar amount, and why you believe it’s an error. Send it to the billing inquiry address on your statement, not the payment address. The issuer must acknowledge within 30 days and either correct the error or explain its position within two billing cycles, capped at 90 days.4Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
While the dispute is open, the issuer can’t report the disputed amount as delinquent or take collection action on it.5Office of the Law Revision Counsel. 15 USC 1666a – Regulation of Credit Reports That protection ends when the investigation ends, so if the issuer rules against you, pay or appeal promptly.
Disputing a Debit Card or Bank Account Charge
If ServiceHqtrs pulled money straight from your checking account, a different law and a faster clock apply. Under the Electronic Fund Transfer Act, your bank has 10 business days after you report the error to investigate and decide.6Office of the Law Revision Counsel. 15 USC 1693f – Error Resolution The bank can extend to 45 days only if it provisionally credits your account within those first 10 business days.7Consumer Financial Protection Bureau. Regulation E Section 1005.11 – Procedures for Resolving Errors For point-of-sale debit card transactions, that extension stretches to 90 days.
Watch one trap: the bank can require written confirmation within 10 business days after an oral report. If you don’t send it, the bank can pull back the provisional credit and drop the investigation.6Office of the Law Revision Counsel. 15 USC 1693f – Error Resolution Always follow up in writing even if the bank doesn’t ask.
For Contractors: Ask Angi for a Lead Credit First
If you’re a pro being billed for a lead that was unusable, Angi’s internal credit process is usually faster than a bank dispute. You can request a credit when the homeowner’s phone number was disconnected, the project fell outside your service area, the job type didn’t match your profile, you were charged twice, or you were billed while your lead flow was paused.8Angi Help Center. How to Request a Lead Credit The request has to be filed within 30 days of the charge, you need to show you contacted the homeowner within 24 hours, and your account must be in good standing.9Angi Leads. Lead Credit Guidelines Angi reviews within five business days, and approved credits apply automatically to future charges and expire six months after issue.
Credits don’t apply just because a homeowner ignored your call, hired someone else, or dropped the project. Angi treats those as normal platform risk.8Angi Help Center. How to Request a Lead Credit
When the Bank and Merchant Both Say No
The Consumer Financial Protection Bureau takes complaints about credit card and bank billing problems and forwards them to the company. You can file online or call (855) 411-2372. Companies generally respond within 15 days and must give a final answer within 60 days, and you have 60 days after that to weigh in on whether the resolution worked.10Consumer Financial Protection Bureau. Learn How the Complaint Process Works A CFPB complaint doesn’t guarantee a refund, but the complaint becomes part of a public database, and for small dollar disputes it’s often the strongest pressure you can apply short of hiring a lawyer.