A charge reading “RSU Moorestown NJ” on your card or bank statement is a payment processed by RunSignup, Inc., an event registration company based at 300 Mill Street in Moorestown, New Jersey. “RSU” is the company’s own shorthand for RunSignup, and the city and state tag its corporate address. Almost every RSU Moorestown NJ charge traces back to a race registration, a running club membership, a charitable donation, or a ticket purchase made through one of RunSignup’s platforms, either by you or by someone else on your account.
Why RunSignup Shows Up Under a Name You Don’t Recognize
RunSignup processes payments for running races, cycling events, triathlons, and other endurance activities across the United States. It also runs GiveSignup, a nonprofit fundraising platform, and TicketSignup, a ticketing platform, and all three share the same payment infrastructure.1RunSignup. GiveSignup Product Recap Whichever brand collected the money, the charge tends to land on your statement under a RunSignup descriptor.
The company is a registered payment facilitator, which means it processes cards on behalf of thousands of race directors and nonprofits rather than each one running their own merchant account.2RunSignup. Payment Account Underwriting and Documentation Requirements That is why you see RunSignup’s name and not the name of the race or organization you actually signed up with. Payment networks also cap the length of billing descriptors, sometimes at as few as 10 characters, so longer merchant names get truncated or abbreviated.3Stripe. What Is a Statement Descriptor and How Do I Update It “RSU” is the abbreviation RunSignup uses for itself in its own branding.4RunSignup. RunSignup Roadshow Moorestown FAQ
What the Charge Is Probably For
Think through what any cardholder on the account might have signed up for recently. RunSignup handles four main types of transactions:
- A race or event registration for a road race, triathlon, cycling event, swim, or similar activity booked through a RunSignup page.
- A running club or organization membership. Some memberships auto-renew, though this requires the member to opt in at sign-up or renewal. A forgotten opt-in is a common source of a recurring charge you don’t recognize.5RunSignup. Memberships FAQ
- A charitable donation made through GiveSignup, either during a race registration or through a standalone fundraising page.
- A ticket purchase through TicketSignup for a multi-date or complex event.1RunSignup. GiveSignup Product Recap
How to Find the Exact Transaction
If you or a family member has a RunSignup login, that is the fastest way to identify the charge. Sign in at runsignup.com, open your profile, and select “My Transactions” to see past charges with the event name, date, and amount.6RunSignup. How Do I Request a Refund If nothing there matches, check whether a spouse, partner, or child on your card might have their own account.
When you still cannot place the charge, email finance@runsignup.com with the exact dollar amount, the date, and the billing descriptor as it appears on your statement.7RunSignup. What Is This Charge on My Card Support operates seven days a week.
Getting a Refund
Refund policies are set by the individual race or event organizer, not by RunSignup. Each organizer decides whether participants can request refunds on their own, and some do not permit it at all.8RunSignup. Participant Management
If the organizer allows self-service refunds, log in and go to Profile, then Manage Registration, then Request Refund. Pick the event and registrant, review the breakdown, and submit. Refunds return to the card used and generally post within five business days.6RunSignup. How Do I Request a Refund
If you just completed a registration in the last 15 minutes, the confirmation page shows a “Clear” button that reverses the transaction before funds move to the organizer.9RunSignup. Request a Refund
When you don’t see a “Request Refund” option, the race has disabled self-service refunds. Use the “Contact This Race” link on the event’s RunSignup page to reach the organizer directly.6RunSignup. How Do I Request a Refund If a refund was approved but hasn’t posted after five business days, email finance@runsignup.com.9RunSignup. Request a Refund
Disputing an Unauthorized Charge With Your Bank
If you’re convinced the charge is unauthorized and can’t sort it out with RunSignup, you can dispute it with your card issuer. The Fair Credit Billing Act caps your liability for unauthorized credit card charges at $50.10Federal Trade Commission. Using Credit Cards and Disputing Charges To keep your legal rights, send a written dispute to the issuer’s billing-inquiry address within 60 days of the statement date on which the charge first appeared.11Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Include your name, account number, the dollar amount, and why you believe the charge is an error.
The issuer must acknowledge the complaint within 30 days and resolve its investigation within 90 days, or two billing cycles, whichever is shorter. While the investigation runs, you don’t have to pay the disputed amount, and the issuer cannot report you as delinquent or send that charge to collections. You still owe any undisputed balance on the account.10Federal Trade Commission. Using Credit Cards and Disputing Charges