A charge from “RM Acquisition LLC” on your credit or debit card statement is a purchase from Rand McNally. RM Acquisition, LLC is the legal entity that does business as Rand McNally, so anything bought from the Rand McNally online store or billed as a Rand McNally subscription posts under the corporate name rather than the brand.1Rand McNally. Privacy Policy
Why It Doesn’t Say Rand McNally
Card processors display the merchant’s registered business name, not its trade name. Rand McNally’s own privacy policy identifies the company as “RM Acquisition, LLC d/b/a Rand McNally.”1Rand McNally. Privacy Policy Same company, different name on the receipt.
What You Were Probably Billed For
Two kinds of charges account for most of what people see under RM Acquisition LLC.
The first is a one-time purchase from the Rand McNally online store: GPS navigation devices, road atlases, wall maps, and accessories. Truck GPS units in the TND series have retailed in the range of roughly $400 to $500.2ClassAction.org. Class Action Claims Rand McNally Concealed Defects in TND 730, 740 GPS Devices
The second is a recurring monthly subscription tied to a Rand McNally electronic logging device (ELD) or fleet product. The ELD 50 carries a $19.95 monthly plan covering the driver app and fleet portal.3Rand McNally. ELD 50 The DC 200 runs $24.99 to $29.99 per month depending on features.4Fleet Equipment Magazine. Rand McNally DC 200 Device These plans cover cloud storage for hours-of-service logs, vehicle tracking, and driver messaging through the DriverConnect portal.
If the amount on your statement matches one of these ranges, or if you or an authorized user on the account recently bought a device, map update, or ELD plan, that is almost certainly what you’re looking at. Check your inbox for a Rand McNally order confirmation to match the amount and date.
Returning a Purchase
Products from the Rand McNally online store can generally be returned within 30 calendar days of receipt, provided the item is in original condition with all packaging and accessories. Subscription services and software, including map updates and traffic services, are not eligible for returns. You need to contact Rand McNally first for a return authorization and give them the order number and reason. Refunds are typically processed within 30 days after the item reaches the warehouse. Original shipping fees are not refunded.5Rand McNally. Shop – Shipping and Returns
Store customer service: (800) 275-7263 or store@randmcnally.com, Monday through Friday, 8:30 a.m. to 4:30 p.m. Eastern.5Rand McNally. Shop – Shipping and Returns
Canceling a Recurring Subscription
To stop a monthly ELD or fleet management charge, Rand McNally tells customers to contact their assigned client success representative or call fleet customer support at (800) 641-7263. A separate fleet management and ELD support line is (800) 789-6277.6Rand McNally. Contact OverDryve, ELD, and Fleet Support Canceling stops future billing; it does not by itself refund a charge that has already posted.
If You Didn’t Authorize the Charge
If nobody on the account bought anything from Rand McNally and the merchant can’t resolve it, you can dispute the charge with your card issuer.
For credit cards, the Fair Credit Billing Act gives you the right to dispute billing errors in writing within 60 days of the statement date. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, up to a maximum of 90 days. You are not required to pay the disputed amount during the investigation, and maximum liability for an unauthorized credit card charge under federal law is $50.7Federal Trade Commission. What To Do if You’re Billed for Things You Never Got or You Get Unordered Products
Debit card protections are different. Call your bank as soon as you spot the charge and follow up with a written dispute.