A charge labeled “risespace.com” on your statement is almost always a recurring subscription from one of two unrelated businesses with similar names: Rise Science, a sleep and energy tracking app, or R.I.S.E. (Rural Innovation Space & Ecosystem), a coworking facility in Berlin, Ohio. Both bill monthly, and both can show up on a statement in a shortened form that doesn’t match the brand you’d recognize. Figuring out which one it is tells you where to cancel; if it’s neither, you have a straightforward path to dispute it with your card issuer.
Rise Science, the Sleep App
Rise Science is a mobile app for sleep tracking and energy management, sold by subscription through its own website, the Apple App Store, and Google Play. The company’s own help center has a page titled “I see a charge from RISE on my bank statement — what is this?”, which gives you a sense of how often this question comes up.1Rise Science Help Center. Billing and Subscriptions Many people first notice the charge months after a free trial quietly converted to a paid plan.
To cancel, open the app, tap the Profile icon, select Subscription, and tap Cancel Subscription Renewal. Deleting the app or your account does not cancel the subscription on its own. Once you cancel, you keep access through the end of the current billing cycle.2Rise Science Help Center. How Do I Cancel My RISE Subscription Rise also warns that it’s possible to end up with two active subscriptions at once, one through an app store and one through the website, so check both.3Rise Science Help Center. How Do I Get a Refund From RISE
Refunds depend on where you subscribed. If you signed up through the iPhone app, Rise can’t refund you; you have to request it through Apple’s refund page. Android subscriptions go through Google Play’s refund process. Only subscriptions purchased directly on the Rise website can be refunded by Rise’s own support team.3Rise Science Help Center. How Do I Get a Refund From RISE
R.I.S.E. Coworking in Berlin, Ohio
R.I.S.E., short for Rural Innovation Space & Ecosystem, is a coworking facility in Berlin, Ohio, operating at risespaces.com. It sells private offices, dedicated desks, coworking passes, conference rooms, and event space on recurring monthly plans.4Rise Spaces. R.I.S.E. Rural Innovation Space and Ecosystem Given the character limits that payment processors put on merchant names, “risespaces.com” could easily land on a statement as “risespace.com.”
If you or anyone with access to your card recently signed up for coworking space in the Berlin, Ohio area, this is likely the source. Contact the company through its website to confirm and cancel.
How to Tell Which Company Charged You
Merchant names on bank statements often don’t match the brand you know. Processors truncate names, swap in parent-company identifiers, and add location codes, usually within a tight limit of around 16 characters for the company name field.5Modern Treasury. Bank Statement Descriptors and How to Change Them A few quick checks usually settle it:
- Tap the charge in your banking app. Some issuers expand the entry to show a full merchant name, website, phone number, or category.
- Search your email, including spam and promotions folders, for receipts or renewal notices from Rise Science or Rise Spaces.
- Review your app store subscriptions. On iPhone, open Settings, tap your name, and tap Subscriptions. On Android, open the Google Play Store app, tap your profile icon, then Payments & Subscriptions.
- Ask anyone else with access to your card or account whether they signed up for a coworking membership or downloaded a sleep-tracking app.
Disputing or Stopping the Charge
If you can’t identify the merchant, or you recognize it but never authorized the charge, federal law gives you a defined path.
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and many issuers waive that.6FTC. Using Credit Cards and Disputing Charges To dispute formally, send a written notice to your card issuer at the address designated for billing inquiries (not the payment address) within 60 days of the statement date on which the charge first appeared. Include your name, account number, the dollar amount, and a description of the problem. The issuer must acknowledge your dispute within 30 days and resolve it within 90. While the investigation is open, you don’t have to pay the disputed amount, and the issuer can’t report it as delinquent or send it to collections.7CFPB. How Do I Dispute a Charge on My Credit Card Bill
If the money is coming out of a checking account as an automatic withdrawal rather than a credit card charge, ask your bank for a stop-payment order to block future payments to that merchant. The Consumer Financial Protection Bureau notes that once you revoke authorization for automatic payments, any later withdrawal is treated as an error, and your bank has to help you recover the funds.8CFPB. How Do I Stop Automatic Payments From My Bank Account One important limit: stopping the payment does not cancel the underlying subscription or contract. You still need to cancel with the merchant, or you may be billed through another method or sent to collections.
When It Looks Like Fraud
If you’re confident the charge isn’t a forgotten subscription and is actually fraudulent, report it to the Federal Trade Commission at ReportFraud.ftc.gov in addition to disputing with your card issuer.9FTC. How to File a Complaint With the Federal Trade Commission Individual complaints feed the FTC’s enforcement database and help the agency spot patterns in deceptive billing.