A Recraft Inc. charge on your credit card is a payment to Recraft, a company that makes an AI-powered image and design generation tool. In nearly every case the charge comes from a paid subscription or a one-time credit purchase on Recraft’s platform, and because subscriptions renew automatically, a forgotten sign-up is the usual reason an unexpected amount shows up on a statement.
Where the Charge Comes From
Recraft is a generative AI service used to produce images, vector graphics, logos, and marketing assets. Payments run through Stripe, and purchases made inside a mobile app may route through Apple or Google instead.1Recraft. FAQ2Recraft. Subprocessors That means the line item on your statement might read “Recraft,” something tied to Stripe, or an App Store or Google Play entry. Recraft itself does not store card data; the payment processors handle it.3Recraft. Security, Privacy, and Compliance Overview
Before assuming the charge is fraudulent, check whether anyone else with access to the card, such as a family member or coworker, signed up for the service. The free tier cannot bill you on its own; upgrading requires manually picking a plan and completing a Stripe checkout.4Recraft. Upgrading and Downgrading a Plan
What the Amount Likely Represents
Match the dollar figure on your statement to Recraft’s published prices:5Recraft. Paid Plans
- Basic plan: $12 per month, or $10 per month on annual billing, for 1,000 credits.
- Pro plan: $20 to $160 per month depending on the credit tier, with roughly 20 percent off on annual billing.
- Teams plan: starting at $22 per month, with similar annual discounts.
If the amount doesn’t match any of those, it may be a prepaid “top-up” credit pack purchased separately, or an API Unit package billed at $1.00 per 1,000 units.6Recraft. Credits7Recraft. API Pricing Taxes are added on top of the listed subscription price, so a charge may run slightly higher than the sticker amount.8Recraft. Terms of Service
How to Cancel So It Doesn’t Renew
Both monthly and yearly Recraft subscriptions renew automatically at the end of each billing period.8Recraft. Terms of Service To stop future charges, cancel through whichever channel you originally used to subscribe.
On the website, click your profile icon in the bottom left, select “Manage subscription,” then “Cancel subscription,” and follow the confirmation steps.9Recraft. Billing You can also email a cancellation request to help@recraft.ai.8Recraft. Terms of Service If you subscribed inside the iOS or Android app, you have to cancel through the Apple App Store or Google Play subscription settings; Recraft’s website cannot cancel those.10Recraft. Mobile Apps
After cancellation, the plan remains active until the end of the current billing cycle, and no further charges follow.9Recraft. Billing
Can You Get a Refund?
Recraft’s Terms of Service say all fees are non-refundable.8Recraft. Terms of Service The billing documentation carves out a narrow exception for subscriptions: a refund may be granted only if both conditions are true:9Recraft. Billing
- The account has used fewer than 30 credits over its entire lifetime.
- The most recent payment was made within the past 30 days.
To request one, cancel the subscription first and then email help@recraft.ai. Approved refunds go back to the original payment method. API Unit packages and unused workspace pre-paid fees are not refundable under any circumstances.8Recraft. Terms of Service
Disputing a Charge You Didn’t Authorize
If the charge isn’t a forgotten subscription and nobody else on your card signed up, contact Recraft first at help@recraft.ai.11Recraft. Contact Recraft’s terms require users to attempt informal resolution through a written notice of claim before pursuing formal legal action, with any unresolved dispute going to binding arbitration through JAMS in San Francisco County, California.8Recraft. Terms of Service
If Recraft won’t resolve it, dispute the charge through your card issuer or bank. Under the Fair Credit Billing Act, if you report an unauthorized credit card charge within 60 days of the statement date, your maximum liability is $50, and many issuers waive that. You generally don’t have to pay the disputed amount while the investigation is pending, though the rest of the bill is still due.
While you’re at it, confirm the subscription has actually been canceled on Recraft’s end. Otherwise a successful chargeback on one month’s charge won’t stop the next renewal from hitting your card.