A “Logi Store” charge on your credit or debit card statement is a purchase processed through Logitech’s online store. It usually appears as DRI*Logitech Store or Global-e//Logitech, depending on which payment partner handled the sale. If you don’t remember buying anything, the charge is most often a temporary pre-authorization hold, an order placed by someone else with access to your card, or, less commonly, an unauthorized transaction you can dispute.
Why the Descriptor Doesn’t Say “Logitech”
Logitech routes online orders through third-party partners who act as the merchant of record, so their names show up on your statement instead of Logitech’s.
“DRI” is Digital River, a payment gateway that bills on behalf of several major tech companies, including Logitech. That’s why you see its initials rather than the Logitech name.1Logitech Support. I Ordered Online How Will the Charge Appear on My Credit Card2Logitech. Order FAQs3Logitech. Terms of Sale – Global-e
Global-e is based in the UK, so some cardholders see “London” as the transaction location, which can make a legitimate order look suspicious. Orders can also be routed through affiliates in other countries on a cross-border basis.4Global-e. Terms of Sale That routing is why some banks add a foreign transaction fee even when you bought from a US-facing Logitech page. Global-e says it has no control over those fees and no way to waive them; they are between you and your bank.3Logitech. Terms of Sale – Global-e
Why You Might See Two Charges
The most common cause of a confusing Logi Store entry is a pre-authorization hold. When you place an order, Logitech’s payment partner puts a temporary hold on your card to confirm funds are available. That hold can appear as a pending charge before the real purchase amount posts. Logitech describes it as “a temporary hold to verify that funds are available when you place an order” and says it is typically removed within two business days once the final charge processes.2Logitech. Order FAQs
If you see what looks like two charges for one order, wait a couple of business days and the pending hold should drop off. For physical products, Logitech generally doesn’t bill you until the item ships, so the final charge can appear later than the order date, and in a different amount if items ship separately. PayPal and PayPal Express are the exception: those bill immediately at checkout.5LogitechG. Order FAQs
What to Do if You Don’t Recognize the Charge
Before you treat the charge as fraud, work through the ordinary explanations first.
- Search your email for an order confirmation from Logitech, LogitechG, or Global-e. If you checked out as a guest, look the order up on Logitech’s “Find My Orders” page using your email address.5LogitechG. Order FAQs
- Ask anyone else who has access to the card — a spouse, family member, or employee — whether they placed a Logitech order.
- Check whether the charge is still pending. A hold that doesn’t match any final charge should clear within two business days.
- If none of that explains it, contact Logitech. You can submit a billing inquiry through the support form, call +1 866-632-5644 (Monday through Friday, 9 AM to 9 PM ET), or use the 24/7 live chat on the support site.6Logitech. Logitech Support
Could It Be a Subscription Renewal?
Logitech has offered auto-renewing software subscriptions. If you bought one in the past, your card could be charged automatically before the term expires, using the card from the original purchase.2Logitech. Order FAQs
Logitech’s order FAQ says the company is not currently accepting new subscriptions or changes to active ones, and that renewal fees on existing subscriptions are being temporarily waived. You can manage or cancel an auto-renewal through the Services page in your Logitech account or by contacting support.2Logitech. Order FAQs
If It Was Your Order and You Want a Refund
Logitech offers a 30-day money-back guarantee on new products. Refunds cover the purchase price and original shipping, and the credit typically appears within three weeks after Logitech receives the returned item.2Logitech. Order FAQs To start a return, use returns.narvar.com with your order number and billing zip code.5LogitechG. Order FAQs
A few carve-outs matter. Engraved orders cannot be refunded or exchanged.3Logitech. Terms of Sale – Global-e Refurbished, open-box, and dented-box items have a limited 30-day return window, and open-box items are refund-only.5LogitechG. Order FAQs On international orders, duties and taxes are generally non-refundable.
Disputing the Charge With Your Bank
If you’ve contacted Logitech and still believe the charge is unauthorized, go to your card issuer next. Under the Fair Credit Billing Act, your maximum liability for an unauthorized credit card charge is $50, provided you report it within 60 days of the statement date on which the charge first appeared.7Discover. What Is This Charge on My Credit Card To preserve your full legal protections, the FTC recommends sending a written dispute letter to the card issuer’s billing-error address, not the payment address, within that 60-day window. The issuer must acknowledge your dispute within 30 days and resolve it within two billing cycles, up to a maximum of 90 days. You aren’t required to pay the disputed amount while the investigation is open.8Federal Trade Commission. What to Do if You’re Billed for Things You Never Got or You Get Unordered Products
Debit card protections are weaker. If the charge hit a debit card, call your bank’s customer service line as soon as you can and follow up in writing. You may also want to place a fraud alert with one of the three major credit bureaus: Equifax (1-800-525-6285), Experian (1-888-397-3742), or TransUnion (1-800-680-7289). The alert lasts one year, and the bureau you contact notifies the other two automatically.9Office of the Comptroller of the Currency. Credit Card and Debit Card Fraud If you believe you’ve been targeted by a scam, you can report it to the FTC at ReportFraud.ftc.gov.10Federal Trade Commission. Scams