A charge listed as “LD 4inkjets” on your credit card or bank statement is a payment to 4inkjets, an online retailer of printer ink and toner cartridges. The “LD” prefix appears because 4inkjets is a division of LD Products, Inc., and transactions may also post as “4inkjets.com” or “LD Products.” In most cases the charge matches a recent cartridge order, but some customers have reported being enrolled in a recurring shipment they didn’t knowingly sign up for.
What the Charge Is For
4inkjets sells compatible, remanufactured, and name-brand (OEM) ink and toner through its website. A single charge usually corresponds to one order. However, one consumer complaint filed with the Better Business Bureau in April 2024 stated that 4inkjets “created a recurring subscription without my authorization” after a single cartridge purchase, and that the customer received an email announcing another shipment they had never approved.1Better Business Bureau. 4Inkjets BBB Complaints If the amount doesn’t match anything you remember ordering, check your email for a 4inkjets shipping notice before assuming fraud; it may be an auto-shipment tied to an earlier purchase.
Contact 4inkjets First
Reach 4inkjets customer service at 800-465-5387 (Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific) or by email at email@4inkjets.com.24inkjets. Customer Support The company says cancellations are possible but must be requested quickly, because orders ship fast. If the order has already shipped, you’ll need to refuse the delivery.34inkjets. Post-Purchase FAQ
4inkjets also states that it does not store credit card numbers; the bank issues a token in place of the card for each transaction, so cards cannot be manually removed from a customer account.34inkjets. Post-Purchase FAQ If you suspect a recurring order is set up on your account, ask the company directly to cancel it, and confirm in writing.
Refund and Return Terms
Compatible and remanufactured cartridges carry a lifetime satisfaction guarantee. Within the first year, you can choose between a replacement or a full refund. After one year, the remedy is a replacement or store credit.44inkjets. Customer Support – Returns and Refunds OEM (genuine brand) products have a shorter window: defective, damaged, or unopened items can be returned for a full refund within 15 days, and any issue must be reported within 30 days.
You pay return shipping unless the return is caused by a packing error, and shipping charges on the original order are nonrefundable.54inkjets. How Do I Return My Cartridges Refunds are processed within 7 to 15 business days after the warehouse receives the returned item.
Disputing the Charge With Your Card Issuer
If 4inkjets won’t resolve the problem, you can dispute the charge with your credit card company. Under the Fair Credit Billing Act, unauthorized charges, charges for goods not delivered as agreed, and billing errors are all eligible for dispute.6Federal Trade Commission. Using Credit Cards and Disputing Charges Federal law caps personal liability for unauthorized credit card charges at $50.
To open a formal dispute, send written notice to the card issuer within 60 calendar days after the statement containing the charge was sent. Include your name, account number, a description of the error, and copies of any supporting documents. The card company must acknowledge the complaint within 30 days and resolve it within 90 days.7Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill During the investigation, the issuer cannot report the disputed amount as delinquent or try to collect on it. If you win the dispute, the charge is removed; if the issuer decides the bill is correct, it must send you a written explanation.
What To Expect Based on Past Complaints
4inkjets has a C rating from the Better Business Bureau and is not BBB-accredited. The profile shows 39 complaints over the most recent three-year reporting period.8Better Business Bureau. 4Inkjets BBB Business Profile Recurring themes include difficulty reaching customer service, long refund waits (one customer reported 67 days after being told 3 to 5 business days), orders stuck in “processing” because of unexplained backorders, and the unauthorized recurring subscription noted above.1Better Business Bureau. 4Inkjets BBB Complaints The company typically responds by citing backorders, apologizing for high inquiry volumes, and offering refunds or replacements.
If your first contact attempt stalls, document each call and email, and don’t wait past the 60-day window to notify your card issuer. Once that deadline passes, the strongest consumer protection under the Fair Credit Billing Act is no longer available to you.