A charge from Jupiter Studio Limited on your bank or card statement is a payment to a Hong Kong-based company that runs social casino games, most visibly the Acorn Fun app and its Acorn Casino product. The money almost always went toward a purchase of virtual “Gold Coins” inside that app. If you didn’t recognize the charge, the most likely explanation is that someone in your household bought coins, or that an earlier purchase quietly enrolled the payment method in recurring ACH debits. You can stop future debits by revoking that authorization with the company, and you can dispute charges you didn’t authorize with your bank.
Why the Name on Your Statement Doesn’t Match the App
Jupiter Studio Limited is registered in Kwai Chung, Hong Kong.1Jupiter Studio. Jupiter Studio Official Site It does not process U.S. payments under its own name. Instead, it licenses two American entities to handle billing, marketing, and publishing: Robust Victor Inc., incorporated in Dover, Delaware, and Lucky Warrior Studio Limited, based in Ontario, California.2Acorn Fun. Terms of Service On Apple’s App Store, the same app appears under a third name, “Fortunate Fables Studio.”3Casino.org. Acorn Fun Sweepstakes Casino Review
Depending on how your bank formats descriptors, the same purchase can show up as “Jupiter Studio Limited,” “Robust Victor,” or a variant, none of which visibly connects to Acorn Fun. If a household member downloaded the app and bought coins, that is the source.
How Recurring Charges Get Turned On
Acorn Fun sells packages of Gold Coins for real money. When a user pays through ACH, meaning a direct debit from a bank account, the company’s terms of service say the user authorizes Jupiter Studio and its affiliates to keep charging that account on a recurring basis until the user affirmatively opts out.2Acorn Fun. Terms of Service Payments renew automatically after the initial period.
If a debit bounces for insufficient funds, the company reserves the right to retry the charge up to two more times and to add a returned-item fee of up to $25.2Acorn Fun. Terms of Service All purchases are billed in U.S. dollars.
How To Stop Future Charges
Contact Jupiter Studio’s support at support@jupiterstudio.club or the U.S. helpline at (888) 589-1849. State clearly that you are revoking ACH authorization and want recurring billing turned off. Send the request in writing if possible, and keep a copy. If the debits continue after you revoke authorization, that record is what your bank will ask for.
You can also instruct your own bank to place a stop-payment order on future ACH debits from the company, which is a separate step from asking the merchant to stop.
Getting a Refund From the Company
Acorn Fun’s terms state that all Gold Coin purchases are final and non-refundable.4Acorn Fun. Sweepstakes Rules Closing an account is possible at any time through customer support, but doing so forfeits any remaining virtual coins with no refund.2Acorn Fun. Terms of Service
There is one carve-out. Residents of states and provinces where the platform is restricted can have purchases voided and refunded, minus an administrative fee of up to 10% plus any bank processing charges. Those jurisdictions are Connecticut, Delaware, Idaho, Indiana, Kentucky, Michigan, Montana, Nevada, New Jersey, Tennessee, and Washington in the United States, and Ontario and Québec in Canada.2Acorn Fun. Terms of Service
The terms also require billing discrepancies to be reported to the company within 30 days of the purchase date, or the right to dispute is waived under the company’s own policy.2Acorn Fun. Terms of Service That internal deadline does not override the separate rights you have with your bank.
Disputing the Charge With Your Bank
The company’s “all sales final” language and 30-day window govern its own process. They do not waive your rights under federal law. For ACH debits from a bank account, the Electronic Fund Transfer Act and Regulation E apply.5Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs
Under Regulation E, you have 60 days from the date your bank sends the statement showing the disputed transaction to notify the bank of the error. The bank must then investigate promptly. It cannot require you to contact the merchant first, file a police report, or provide any specific documentation before opening the investigation.5Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs The bank generally has 10 business days to resolve the dispute, or 20 business days for new accounts, with extensions up to 45 or 90 calendar days if it issues provisional credit while it investigates.6Federal Reserve. Error Resolution and Liability Limitations Under Regulations E and Z
Timing matters more for ACH than for cards. For ACH debits where no card or PIN was used, federal liability protections are narrower than the credit-card equivalent. If you fail to report an unauthorized transfer within 60 days of the statement, you could be liable for the full amount of any further unauthorized transfers that happen after that window closes.
If you paid by credit card rather than ACH, contact your card issuer to start a chargeback. That process runs under the Truth in Lending Act and your card network’s rules, which generally give broader room to dispute merchant charges than Regulation E does.
What To Do Right Now
Pull up the transaction and note the exact date and descriptor. Ask the household whether anyone downloaded Acorn Fun or Acorn Casino. If the answer is yes and you want it to stop, revoke ACH authorization with Jupiter Studio in writing and, separately, ask your bank to block future debits from that originator. If the answer is no, or if debits keep appearing after you revoke authorization, treat the charges as unauthorized and file a Regulation E dispute with your bank inside the 60-day window.