The “iweb tec” charge on your bank statement comes from iWeb Technologies, a Canadian web hosting company that now operates as LeaseWeb Canada. In almost every case, it’s a recurring bill for a dedicated server, cloud hosting plan, virtual private server, or domain registration that renews automatically. If you don’t recognize it, the charge may belong to a service you set up years ago, a subscription a developer or business partner opened using your card, or, less often, an unauthorized transaction you need to dispute quickly.
Why the Descriptor Still Says iWeb
LeaseWeb acquired iWeb in August 2021 and completed the transition to “LeaseWeb Canada” by early 2023.1Leaseweb. iWeb Technologies Completes Transition to Become Leaseweb Canada The billing descriptor didn’t change with the brand. That’s why long-term customers, and people who inherited a website from someone else or hired a developer to handle hosting, often see a company name they don’t recognize on their statements.
What the Charge Is Usually For
Most “iweb tec” line items are recurring infrastructure subscriptions. The largest are dedicated server rentals, where a physical machine in one of LeaseWeb’s Montréal data centers is reserved for your account.2Leaseweb. iWeb Canada Becomes Leaseweb Virtual private servers and cloud hosting plans show up the same way, billed monthly or annually. These renew on their own until you cancel, which is how they end up billing long after anyone at your company is actively using them.
Smaller charges under the same descriptor are typically domain renewals, often $15 or $20 once a year. Those are easy to overlook until you spot them on a statement and can’t place where they came from.
How to Verify the Charge
Start with the date and dollar amount. Search your email inbox for “iWeb,” “LeaseWeb,” or the exact charge amount. Hosting companies send renewal notices before billing, and the confirmation email will list an invoice number and describe which server or domain was renewed. A matching email is usually enough to close the question.
If email turns up nothing, log into the LeaseWeb Customer Portal at leaseweb.com. The billing section shows every invoice on your account with the service description, tax breakdown, and payment method. When the invoice date and total line up with your bank statement, the charge is accounted for.
No email, no portal account, and no memory of signing up? Before treating it as fraud, check whether a business partner, web developer, or IT contractor may have used your card to set up hosting on your behalf. That’s more common than people expect with small businesses that share infrastructure.
Disputing an Unauthorized Charge on a Credit Card
If the charge hit a credit card and you didn’t authorize it, the Fair Credit Billing Act gives you a clear path. You must send written notice to your card issuer within 60 days after the statement containing the error was mailed to you.3Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors A phone call is a reasonable first step, but only the written dispute triggers the federal protections. The notice needs to identify your account, state the amount you’re disputing, and explain why.
Once the issuer receives your written notice, it must acknowledge the dispute within 30 days. It then has up to two full billing cycles, and no more than 90 days, to either correct the error or explain in writing why it considers the charge valid.3Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors While the investigation is open, the issuer can’t try to collect the disputed amount or report it as delinquent. Your maximum liability for an unauthorized credit card charge is $50 under federal law, and most major issuers waive that.
These protections apply only to credit card accounts. If the charge hit your checking account through a debit card, a different law and a tighter clock apply.
Disputing an Unauthorized Charge on a Debit Card
Debit card disputes fall under the Electronic Fund Transfer Act and Regulation E. The rules protect you, but they’re less forgiving than credit card rules because the money has already left your account.
Your liability depends entirely on how quickly you report the problem:
- Report within 2 business days of learning about the unauthorized transfer, and your loss is capped at $50 or the amount transferred before you notified the bank, whichever is less.4Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability
- Report after 2 business days but within 60 days of your statement, and your liability can reach $500.4Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability
- Wait more than 60 days after your statement was sent, and you face unlimited liability for unauthorized transfers that occur after the 60-day window closes.5Consumer Financial Protection Bureau. Comment for 1005.6 Liability of Consumer for Unauthorized Transfers
Once you file a notice of error, your bank has 10 business days to investigate. It can extend that to 45 days, but only if it provisionally credits your account within the first 10 business days so you aren’t left without the funds. For point-of-sale debit card transactions or transfers not initiated within the United States, the extended window stretches to 90 days.6eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors
The jump from $50 to unlimited liability based on timing alone is where people lose real money. If a “iweb tec” debit charge looks wrong, call your bank the same day.
Canceling the Service and Stopping Future Charges
If the charge is legitimate but you no longer want the service, cancel through the LeaseWeb Customer Portal. Go to All Products, then Services, click Cancel on the service, select a reason, and submit.7Leaseweb. Services – Knowledge Base You can reverse a cancellation within 24 hours of the contract end date if you change your mind. Save the cancellation confirmation in case the charge reappears.
If you can’t get into the portal or the merchant won’t honor the cancellation, you have a separate federal right to stop payment at the bank. Under the Electronic Fund Transfer Act, you can place a stop payment order on any preauthorized recurring electronic transfer by notifying your bank at least three business days before the next scheduled payment.8GovInfo. 15 USC 1693e – Preauthorized Transfers The order can be given by phone, in person, or in writing. If your bank requires written confirmation after an oral request, provide it within 14 days.9Consumer Financial Protection Bureau. How Can I Stop a Payday Lender From Electronically Taking Money Out of My Bank or Credit Union Account Banks usually charge a fee for stop payment orders, often between $20 and $35, depending on the institution.
For a credit card, calling the number on the back of the card and asking the issuer to block future charges from the merchant is usually the simpler route.
If You’re Paying for Hosting as a Business
Recurring hosting fees, domain renewals, and server rental costs paid to run a business are generally deductible as ordinary business expenses rather than capital expenditures. Sole proprietors report them on Schedule C; corporations and partnerships include them on their respective business returns.
Save every invoice from the LeaseWeb portal and match it to the corresponding bank statement entry. The IRS expects documentation showing what the expense was for, when it was incurred, and how it connects to your business activity. If the hosting supports both personal and business use, only the business portion is deductible, and splitting the deduction without clear documentation of the business purpose invites scrutiny during an audit.