A “HERE Maps ModusLink” charge on your card is a payment for a vehicle navigation map update or subscription sold by HERE Technologies and processed by ModusLink, the payment company that handles billing on HERE’s behalf. HERE supplies the map data behind factory-installed GPS systems in most major car brands, and ModusLink’s name appears on your statement because it is the legal entity that runs the transaction. In most cases the charge is a real purchase, not fraud.
Why ModusLink Shows Up Instead of HERE
ModusLink Corporation acts as a “Merchant of Record” for the brands it works with. That means financial institutions authorize ModusLink, rather than the brand itself, to process the card transaction, so ModusLink’s name is what lands on the billing statement.1ModusLink. Global Payments and Merchant Services Alongside payment processing, ModusLink handles tax collection and remittance, refunds, chargebacks, and payment-card security compliance for its clients.2ModusLink. Payment Solutions HERE Technologies is one of those clients, which is why a navigation map purchase is billed as “HERE Maps ModusLink.”
What HERE Sold You
HERE Technologies runs an online store selling map updates for factory-installed navigation systems. The supported brands span most of the market, from Acura, BMW, Chevrolet, Ford, Honda, and Jeep to Mercedes-Benz, Nissan, Subaru, and Volkswagen.3HERE Navigation. Map Update Store Ford, for example, directs SYNC owners to HERE for map updates.4Ford. How Do I Get the Latest Map Updates for My SYNC System
The update itself refreshes roads, points of interest, addresses, and signage in the car’s built-in GPS. It may arrive as a USB, SD card, or DVD, and some newer vehicles get map data over the air through a connected navigation subscription.4Ford. How Do I Get the Latest Map Updates for My SYNC System
Why You Might Not Recognize It
Most people who look up this charge fall into one of a few situations. A map update is typically bought once every year or two, so a purchase from months ago is easy to forget, and the “ModusLink” label makes it harder to place. If the car uses a newer connected navigation service, such as Ford’s SYNC 4 or SYNC 4A Connected Navigation plan, the charge may be an automatic subscription renewal.4Ford. How Do I Get the Latest Map Updates for My SYNC System And if the card is shared, another driver in the household may have ordered the update.
There’s one more possibility worth checking before you pay: the HERE MapCare program bundles free map updates with new vehicles from participating manufacturers, typically for around three years after purchase. Participating brands include BMW, Nissan, Mercedes, Kia, Volvo, Honda, Hyundai, Mazda, Volkswagen, Mitsubishi, Audi, and Toyota, among others, with eligibility varying by model and territory.5HERE. Free Map Updates for Your Car With HERE MapCare If your update should have been covered under MapCare, that is grounds to ask HERE for a refund.
How to Get a Refund or Dispute the Charge
Start with HERE Technologies directly. Customer support is at 1-866-462-8837, Monday through Friday, 8:00 a.m. to 6:00 p.m. CST, and there is an online contact form with a “Payment inquiries” option in the subject dropdown.6HERE Navigation. Contact Us
HERE’s return policy has real limits. The version published for Chrysler-brand products allows refund requests within 30 days of delivery, but only for unopened physical products bought directly from HERE. Download and activation products are not refundable. Refunds carry a 15% restocking and processing fee, and original shipping is not returned. You have to request a Return Merchandise Authorization through HERE’s contact page to begin.7Chrysler Navigation. Shipping and Return Policy Terms can differ by vehicle brand, since the agreement between HERE and each manufacturer can override the general policy.
If HERE won’t resolve it and the charge is genuinely unauthorized, dispute it with your card issuer. Under the Fair Credit Billing Act, reporting an unauthorized charge within 60 days of receiving the statement caps your liability at $50, and many issuers apply zero-liability policies that remove even that.8Discover. What Is This Charge on My Credit Card