An “HEB 579” charge on your bank statement is a purchase processed at H-E-B store number 579, the Woodlands Market location at 9595 Six Pines Drive in The Woodlands, Texas.1H-E-B. The Woodlands Store Guide H-E-B is a Texas-based grocery chain, and its transactions appear on card statements with “H-E-B” or “HEB” followed by the number of the store that rang up the sale.
How the Descriptor Reads
The exact wording varies. You might see “H-E-B #579,” “HEB #579,” or a similar variation. Curbside and delivery orders often post as “HEB ONLINE” followed by a store number, which is why an online order can look unfamiliar even when you placed it yourself.2Ramp. H-E-B Charge on Credit Card Statement
Why the Amount May Not Match What You Spent
In-store totals should match your receipt. Curbside and delivery are different. When you place an online order, H-E-B authorizes the card for 100 percent of the estimated total, then formally charges the card on the day the order is picked up or delivered. The final amount can shift between those two moments.3H-E-B. Terms of Use
- Items priced by the pound are estimated at checkout and charged by actual weight after they’re prepared.
- Substitutions post at the price of the item you actually received, which may be higher or lower than what you originally selected.
- Adding or removing items after placing the order updates the total at current prices.
- Final taxes and fees are calculated on the day the order is ready, not when you first placed it.
Because of this, you may briefly see both a pending authorization for one amount and a final posted charge for a slightly different amount. That can look like a duplicate charge but usually isn’t.
Authorization Holds That Look Like Double Charges
An authorization hold is a temporary freeze a merchant places on your card to confirm funds are available. It reduces your available balance without being a real charge. Once the transaction settles, the hold is replaced by the actual charge. Holds usually last one to five days depending on your card issuer.4Chase. What Are Credit Card Holds If the hold and the settled charge overlap on your statement, wait a few days before treating it as a billing error.
What to Do If the Charge Still Looks Wrong
Start by checking whether anyone else on the account, like a spouse or authorized user, shopped at the Woodlands H-E-B. Then look at your recent orders in the H-E-B app or on heb.com, since online orders post under a store number you may not associate with your usual location.
If the charge still doesn’t fit, contact H-E-B first. Customer service is 1-800-432-3113, Monday through Friday, 8 a.m. to 5 p.m. Central.5H-E-B Newsroom. Contact Us For curbside and delivery issues, the online form at heb.com/contact-us lets you select “Curbside or delivery,” and the company typically responds within 48 hours.6H-E-B. Contact Us If H-E-B cancels an order that has already been charged, a refund is issued under its refund policy.3H-E-B. Terms of Use
If the merchant can’t resolve it or the charge appears fraudulent, dispute it with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the statement date to send a written dispute to the issuer’s billing inquiries address. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days, you don’t have to pay the disputed amount during the investigation, and the issuer cannot report the account delinquent on that charge. Federal law caps liability for unauthorized charges at $50, and most major issuers apply a zero-liability policy on top of that.7Federal Trade Commission. Using Credit Cards and Disputing Charges
Recurring Charges Tied to H-E-B
H-E-B doesn’t run its own standalone subscription, but it is closely integrated with Favor Delivery, an H-E-B subsidiary. Favor Gold costs $9.99 per month and auto-renews unless canceled at least one day before the billing date. Benefits include free delivery on eligible H-E-B and Central Market orders plus monthly discounts. Subscription fees are nonrefundable except within the first 48 hours of the initial period, and only if no eligible orders were placed in that window.8Favor Delivery. Favor Gold Subscription If a recurring charge appears alongside your H-E-B activity, a lapsed free trial that converted to a paid Favor Gold plan is a likely explanation.
Confirming Store 579
Store 579 is the Woodlands Market at 9595 Six Pines Drive, The Woodlands, TX 77380, open daily from 6 a.m. to 11 p.m., with an on-site pharmacy. The store’s phone number is (281) 292-2080.1H-E-B. The Woodlands Store Guide If you want to confirm a charge came from that specific location, call the store or check your order history in your H-E-B account.