A charge from elmnt.shop on your statement is a payment to Elmnt Inc., an online telehealth service that prescribes and ships a generic sildenafil product sold under the brand name BlueMed. It bills on a recurring subscription, so the charge can reappear each month even when the original signup felt like a one-time purchase. If you weren’t expecting it, the most likely explanations are an auto-renewed subscription or a free trial that rolled into a paid plan.1elmnt.shop. Elmnt.shop Homepage2Elmnt Inc. Terms and Conditions
What Elmnt.shop Is
Elmnt.shop connects customers with US-licensed physicians for a brief online evaluation and, if approved, a prescription for sildenafil, the active ingredient in Viagra. The site advertises a three-minute private evaluation, pricing that starts at $59.99 per month, and plain, unmarked shipping. It also states “if you don’t qualify, you don’t pay,” so a charge normally means a clinician issued a prescription tied to your account.1elmnt.shop. Elmnt.shop Homepage
Because the packaging is discreet and the billing descriptor is just “elmnt.shop,” some people don’t connect the charge to the product when it arrives, or forget a signup made weeks earlier.
Why the Charge Keeps Coming Back
Elmnt Inc.’s terms describe a standard auto-renewing subscription. Plans are billed in advance on a monthly or annual cycle and renew automatically at the end of each period unless you cancel first. Providing a payment method authorizes Elmnt to charge it for all future subscription fees.2Elmnt Inc. Terms and Conditions
Free trials work the same way. If you entered card details for a trial, you’re charged automatically on the last day of the trial period unless you cancel before that date.2Elmnt Inc. Terms and Conditions
How to Cancel
The company says customers can “pause or cancel anytime.”1elmnt.shop. Elmnt.shop Homepage Under Elmnt Inc.’s terms, you can cancel through the online account management page or by contacting customer support directly. The site doesn’t publish a step-by-step walkthrough, so if you can’t find the option in your dashboard, message support and keep a copy of the request with a timestamp.2Elmnt Inc. Terms and Conditions
One catch worth knowing. Elmnt’s terms state that paid subscription fees are non-refundable “except when required by law.”2Elmnt Inc. Terms and Conditions Canceling stops future charges, but the company’s default position is that it won’t refund the cycle you’re currently in. If you believe you were billed after canceling, or without authorizing the charge in the first place, your card issuer is the next stop.
Disputing the Charge With Your Bank
If you don’t recognize the charge, didn’t authorize it, or canceled and were billed anyway, the Fair Credit Billing Act gives you the right to dispute it. Your liability for unauthorized credit card charges is capped at $50, and the law lays out a formal dispute process.3Federal Trade Commission. Using Credit Cards and Disputing Charges
Send a written dispute to your card issuer’s billing inquiry address (not the payment address) so it arrives within 60 days of the first statement showing the charge. Include your name, account number, the amount and date of the charge, and why you believe it’s an error. The issuer must acknowledge your dispute in writing within 30 days and resolve it within two full billing cycles, up to a maximum of 90 days.4Consumer Financial Protection Bureau. Regulation Z, Section 1026.13
While the investigation runs, you can withhold payment on the disputed amount, and the issuer cannot report you delinquent or pursue collection on it.3Federal Trade Commission. Using Credit Cards and Disputing Charges Most banks also let you open a dispute by phone or through online banking, which is faster. Sending the written notice within the 60-day window is what preserves your formal rights under the statute.
What the FTC’s Subscription Rules Add
Auto-renewing services have drawn tighter federal rules. In October 2024, the FTC finalized its Click-to-Cancel rule, which requires sellers to make cancellation as simple as signup, bars misrepresentation of material terms, and requires express informed consent before charging a consumer.5Federal Trade Commission. FTC Announces Final Click-to-Cancel Rule The FTC is also weighing further amendments to its Negative Option Rule aimed at unauthorized recurring charges and cancellation obstacles.6Federal Trade Commission. Negative Option Rule For your purposes, the practical takeaway is that a company cannot make canceling harder than signing up, which strengthens your position if support delays or complicates the process.