A charge showing up as “DS24” or “Digistore24” on your bank or credit card statement is a payment processed by Digistore24 Inc., a reseller that handles checkout for thousands of third-party vendors selling supplements, e-books, online courses, coaching programs, and similar digital products.1Digistore24. What Is Digistore24 Because Digistore24 is the merchant of record, its name lands on your statement instead of the name of the product you actually bought — which is why a DS24 charge on your statement so often looks unfamiliar even when the purchase was real. The sections below walk through how to identify the order, get a refund or cancel a subscription, and dispute the charge with your bank if it wasn’t yours.
Find Out What the Charge Was For
Start with Digistore24’s customer portal at customer.digistore24.com. You don’t need an account; access works through a one-time code sent to the email address used at checkout.2Digistore24. Your Customer Portal – Manage Orders, Invoices and Subscriptions If you aren’t sure which email was used, search every inbox (including spam) for a confirmation from support@digistore24.com with the subject line “Digistore24 – Order successful / access.”3Digistore24. Where Can I Find My Order ID
If the charge was on a credit card, Digistore24 also runs a lookup tool that searches by your name, the purchase date, the amount, and the last four digits of the card. The result page shows the order ID and the product.3Digistore24. Where Can I Find My Order ID For PayPal payments, the order ID is listed in your PayPal activity under “Purchase details.”
Keep in mind that Digistore24 supports subscriptions and installment plans, so one checkout can generate recurring charges weeks or months later that look like separate mystery payments.4Digistore24. Features
Get a Refund or Cancel a Subscription
Digistore24 handles refunds and cancellations centrally. For purchases through the U.S. entity, vendors set the return window at 60, 90, or 180 days from the date of the first payment. No refund is possible after 180 days. Refunds are processed within 10 business days, and credit card and PayPal refunds typically post within one business day.5Digistore24. Refunds and Returns
You have three ways to reach the company:
- Log in to the customer portal at customer.digistore24.com to view orders, cancel eligible subscriptions, or update payment methods.2Digistore24. Your Customer Portal – Manage Orders, Invoices and Subscriptions
- Email helpdesk@digistore24.com with your order ID and the email used for the purchase. The company says it aims to respond within 24 to 48 hours.6Digistore24. Buyers
- Call the buyer line at 800-745-7496.6Digistore24. Buyers
Say exactly what you want. If you only ask to stop future charges, Digistore24 treats the request as a cancellation and does not refund past payments.7Digistore24. Digistore24 Support Processes for Refund and Cancellation Requests And if your subscription has a minimum term, canceling stops renewal after that term expires; payments continue until then.8Digistore24. Carry Out Subscription Cancellations If you want your money back, use the words “refund” and “cancel.”
One useful data point if you’re outside the standard window: in response to BBB complaints, Digistore24 has often issued full refunds as a “gesture of goodwill,” including cases where the customer missed the deadline.9Better Business Bureau. Digistore24 Inc – Complaints It’s worth asking directly before escalating.
If You Didn’t Make the Purchase
Not every unrecognized Digistore24 charge is a forgotten order. Small, unfamiliar charges from any merchant can be a sign of card-testing fraud, where criminals verify stolen card numbers with low-dollar transactions before attempting larger ones.10Office of the Comptroller of the Currency. Credit Card and Debit Card Fraud11Mastercard. Why You Shouldn’t Shrug Off Those Tiny Charges If the lookup tools above find no order under your name, email, or card, treat the charge as potentially fraudulent.
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50.12Federal Trade Commission. Using Credit Cards and Disputing Charges To dispute formally, send a written notice to your card issuer’s billing inquiry address within 60 days of the statement date showing the charge. Include your name, account number, the amount, and why you believe it’s an error.13Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill The issuer must acknowledge the dispute within 30 days and resolve it within 90. You can withhold payment on the disputed amount while it’s pending, and the issuer cannot report you as delinquent for that portion.
If the charge hit a debit card instead of a credit card, the FCBA process above doesn’t apply; debit disputes run through your bank under different rules and shorter liability windows, so contact the bank directly.
What the Complaint Record Looks Like
Digistore24 Inc. holds an F rating from the Better Business Bureau and is not BBB-accredited.14Better Business Bureau. Digistore24 Inc Consumers have filed 203 complaints with the BBB over the past three years, with 47 closed in the most recent 12 months. The largest category is product issues (108), followed by delivery problems (27), service or repair (26), and billing (22). Of the 203, 70 are marked “Resolved” and 133 “Answered.”9Better Business Bureau. Digistore24 Inc – Complaints
In January 2025, the BBB contacted Digistore24 about three issues: unexplained charges on consumer credit cards, the transparency of money-back guarantees, and products advertised as “FDA authorized.” The BBB asked the company to substantiate these practices under its advertising code, including the rules on negative option plans (requiring clear disclosure of costs and cancellation methods) and claimed results (requiring competent scientific data to back efficacy claims).14Better Business Bureau. Digistore24 Inc As of the most recent available information, the BBB listing does not indicate that Digistore24 responded, and “Advertising issues found by BBB” remains cited as a factor in the company’s F rating.15Better Business Bureau. Digistore24 Inc
Much of the consumer-facing sales volume on the platform involves health and weight-loss supplements promoted through affiliate marketers using video sales letters and funnels.16Digistore24. Weight Loss Affiliate Products That marketing style, where the sales page rarely mentions “Digistore24” at all, is the practical reason the name on your statement so rarely matches what you remember clicking.