A “Dplay Entertainment” line on your bank or card statement is a Discovery+ streaming subscription. Dplay Entertainment Limited is the company that operates Discovery+ and processes payments for the service in the UK and Ireland, so the Dplay Entertainment charge is what Discovery+ looks like on your statement.1Warner Bros. Discovery. Discovery+ Legal Information – UK In the US, the ad-supported plan is $5.99 a month and the ad-free plan is $9.99.2Discovery+. Discovery+ Homepage In the UK, charges have been reported at £4.99.3Google Play Community. Refund for Discovery Plus
Why It’s on Your Statement
Discovery+ offers a 7-day free trial that converts automatically to a paid monthly subscription, and the first charge lands the moment the trial ends.4Discovery+. Discovery+ Subscription Plans After that, it renews every month until you cancel.
Three explanations cover most surprise charges. You started a free trial and forgot. Someone with access to your device or payment method signed up. Or you already had Discovery+ and accidentally started a second subscription through another platform. That last one happens often on Amazon Fire TV: opening Discovery+ through the Fire TV interface without signing into your existing account can trigger a separate Amazon-billed subscription on top of the one you already pay for.5Amazon Forum. Why Am I Getting Charged for Discovery Plus
How to Cancel
You have to cancel through the same channel that set the subscription up. A subscription bought directly on the Discovery+ website has to be canceled there; one bought through Apple, Google Play, or Amazon has to be canceled with that company.6Lifewire. How to Cancel Discovery Plus
Not sure which one it is? Search your email for receipts. A receipt from Apple, Google, or Amazon tells you the subscription runs through them.7Apple Support. Identify Subscriptions Billed by Apple If the charge shows up on your statement as “Dplay Entertainment” or “Discovery+” with no middleman named, it’s a direct subscription.
- Discovery+ website: log in, open your profile, go to Account, and choose Cancel under Cancel Subscription.6Lifewire. How to Cancel Discovery Plus
- Google Play (Android): open the Play Store, go to Payments & Subscriptions, then Subscriptions, pick Discovery+, and tap Cancel Subscription.
- Apple (iPhone or iPad): open Settings, tap your name, go to Subscriptions, pick Discovery+, and tap Cancel Subscription.
- Amazon: on the Amazon site, go to Account & Lists, then Memberships & Subscriptions, find the Discovery+ add-on, and select Unsubscribe.8Amazon. Cancel Prime Video Channel Subscriptions
After you cancel, you usually keep access until the end of the current billing period. Discovery+ does not issue prorated refunds for the days you don’t use.
Getting the Money Back
Discovery+ says subscription fees are generally non-refundable and that it does not provide credits or prorated refunds when you cancel. The company reserves discretion to offer refunds on a case-by-case basis and directs users to its Help Center to ask.9Warner Bros. Discovery. Discovery+ Visitor Agreement
If Amazon billed you, the cancellation flow sometimes offers a self-service refund. Accepting it ends your access right away instead of at the period’s end. If the option doesn’t appear and you want a refund, Amazon says to contact customer service.8Amazon. Cancel Prime Video Channel Subscriptions
If Google Play billed you, open your Google Play order history and use “Request a refund” or “Report a problem” on the specific transaction.3Google Play Community. Refund for Discovery Plus
Disputing the Charge With Your Bank
If you can’t get anywhere with Discovery+ or the platform that billed you, you can dispute the charge with your card issuer. The Fair Credit Billing Act lets consumers dispute unauthorized charges, billing errors, and charges for services not received. To keep your rights under the law, send a written dispute notice to your card issuer within 60 days of the statement the charge appeared on.10Discover. How to Dispute a Credit Card Charge While the issuer investigates, you don’t have to pay the disputed amount, but you do have to keep paying the rest of your bill. Investigations usually finish within about 60 days.
The FTC also tells consumers to report unauthorized recurring charges at ReportFraud.ftc.gov or to their state attorney general.11Federal Trade Commission. How to Stop Subscriptions You Never Ordered
Who Is Dplay Entertainment Limited
Dplay Entertainment Limited is a company incorporated in England and Wales, Companies House number 09615785, with its registered office at Chiswick Park Building 2, 566 Chiswick High Road, London.1Warner Bros. Discovery. Discovery+ Legal Information – UK It runs Discovery+ in the UK and the Republic of Ireland12Warner Bros. Discovery. Discovery+ Legal Information – ROI and sits inside the Warner Bros. Discovery corporate family. So while the name on your statement looks unfamiliar, the service behind it is Discovery+.