A “DECKERS*UGG” charge on your credit card is a payment processed by Deckers Brands for a transaction at UGG, almost always a purchase made on UGG.com or another Deckers-operated channel. The descriptor usually includes the phone number 888-432-8530, which is UGG’s customer care line, and often ends with “CA” for the company’s California location.1Deckers Brands. Contact Us In some cases the line item is an authorization hold rather than a completed sale.
Why Deckers Appears Instead of UGG
Deckers Outdoor Corporation acquired UGG in 1995 and is the legal entity that processes payment for UGG purchases, so its name appears on your statement next to the brand you actually bought from.2Deckers Brands. How We Got Here The full descriptor commonly reads “DECKERS*UGG 888-432-8530 CA.”3WhatsThisCharge. DECKERS UGG 888 432 8530 CA
Legitimate Reasons the Charge May Look Unfamiliar
Before treating the charge as fraud, check whether one of these routine situations explains it:4Deckers Brands. Terms of Use
- An authorization hold. When an order is placed, Deckers asks your bank to confirm the card and reserve funds. The hold is not a completed charge and will drop off according to your bank’s policy.
- A canceled or modified order. The hold can linger even after the order changes. Your bank can tell you how long it will stay on the account.
- Someone else with access to the card placed an order, such as a family member or partner.
- A split shipment or backorder. Each shipment can bill separately when it ships.
- A gift order shipped to another address but billed to you.
- An open balance. If an item shipped before a payment attempt failed, Deckers may try to collect the balance from the card on file after two business days.
When the Charge Is Actually Fraud
Consumer reports on charge-identification sites include accounts of people who never shopped at UGG finding charges ranging from roughly $200 to over $350 on their statements.3WhatsThisCharge. DECKERS UGG 888 432 8530 CA In many of those reports, banks flagged the transactions, declined them, or reimbursed the cardholder and reissued the card.
If you didn’t authorize the charge and can’t trace it to someone who uses your card, call your card issuer to dispute the transaction and ask for a new card number. Federal law caps your liability for unauthorized credit card charges at $50, and most issuers waive even that.
Fixing a Billing Problem With UGG Directly
For a legitimate order with a problem, such as a wrong amount, a duplicate charge, or merchandise you never received, UGG’s customer care team can be reached at 1-888-432-8530 or customercare@ugg.com.1Deckers Brands. Contact Us Deckers’ terms also point to a written dispute process through privacy@deckers.com for issues that aren’t resolved through customer service.4Deckers Brands. Terms of Use