A Chamberlain Group LLC charge on your credit card or bank statement is almost always a recurring subscription billed through myQ, the smart garage door platform run by Chamberlain Group. The two usual sources are the myQ Video Storage plan, which records clips from a camera built into a Chamberlain or LiftMaster garage door opener, and an automaker integration that lets you open the garage from an in-car display. Both renew automatically, so the card on file keeps getting billed at the start of each cycle until you cancel.1myQ. Smart Home Monitoring Bundle
Confirm the Charge Belongs to Your Account
Log in to the myQ Marketplace at marketplace.myq-cloud.com and open the “My Plans” page. Any active subscriptions tied to your account are listed there, along with the payment method being charged.2Chamberlain Group Support. How to Cancel Your myQ Video Storage Subscription If the card number on that page matches the one being charged, you’ve found the source.
If “My Plans” shows nothing but the charges keep arriving, the subscription may be sitting under a different email address, often one used when the opener was first set up. Check any older household email accounts before assuming the charge is unauthorized.
How to Cancel a myQ Subscription
From the “My Plans” page, select the subscription and choose “Cancel Renewal.” The system asks for a second confirmation. Once confirmed, the plan stays active through the end of the current billing period, and no further charges post after that.2Chamberlain Group Support. How to Cancel Your myQ Video Storage Subscription
Chamberlain states explicitly that canceling does not trigger a refund, and there is no prorated reimbursement for the unused portion of the cycle you’ve already paid for.2Chamberlain Group Support. How to Cancel Your myQ Video Storage Subscription If you want the service turned off, cancel as soon as you decide; waiting until closer to the renewal date gains you nothing.
When the Charge Is Really From an Automaker or Delivery Partner
Some fees that post under the Chamberlain Group name come from a partner integration, not from myQ directly. If the charge is tied to an in-car garage door feature from Kia, Acura, Honda, Mercedes-Benz, Mitsubishi, Rivian, Infiniti, Nissan, or Volkswagen, you have to cancel through that automaker’s customer service portal. The myQ Marketplace cannot stop it.2Chamberlain Group Support. How to Cancel Your myQ Video Storage Subscription These automaker features run around $50 per year.3The Verge. Chamberlain myQ Garage Door Opener Update Blocks Aftermarket Controllers
Delivery integrations work the same way. If you set up Amazon Key or Walmart+ InHome to use your garage for drop-offs, those subscriptions are managed through Amazon or Walmart, not through Chamberlain.
If You Can’t Identify Any Subscription
If “My Plans” is empty, no partner integration is active, and no one in the household recognizes the charge, start with Chamberlain’s support team at support.chamberlaingroup.com. If support doesn’t resolve it, you can dispute the charge with your card issuer, and you can file a complaint with the Better Business Bureau. BBB complaints have produced resolutions in cases Chamberlain’s own support process did not.4Better Business Bureau. Chamberlain Group Inc Complaints
Customers have also complained about continuing to be billed for video storage after the camera itself stopped working, and about long waits for promised refunds. One 2026 BBB complaint describes a customer being told a refund would arrive within one to three days, then waiting more than 30 days without resolution.4Better Business Bureau. Chamberlain Group Inc Complaints If you’re in that situation, document the dates and keep escalating.
Why This Charge Shows Up More Often Now
Features that used to be free on Chamberlain openers increasingly sit behind a subscription. The company first added fees for smart home integrations in September 2017, charging $1 per month or $10 per year for Google Home and IFTTT connections that had been free up to that point.5Stacey on IoT. Chamberlain Plans to Charge for IFTTT, Google Home Integrations
In late 2023, Chamberlain shut down most third-party access to its myQ servers, cutting off free integrations with Apple Home, Google Home, and the open-source Home Assistant platform and pushing users toward its own app and paid partner channels.6The New York Times. Why One Man Is Fighting for Our Right to Control Our Garage Door Openers Home Assistant removed its myQ integration in its December 2023 release after Chamberlain declined to provide API access without a paid partnership.7Home Assistant. Removal of myQ Integration
Chamberlain’s newer Security+ 3.0 openers extend the same approach to hardware, using a cloud authentication check that blocks aftermarket controllers. Only a short list of approved partners (Alarm.com, Resideo, Ring, Vivint, and IFTTT) retains access, and most of those routes carry their own fees.3The Verge. Chamberlain myQ Garage Door Opener Update Blocks Aftermarket Controllers If you own a Chamberlain or LiftMaster opener and want the connected features, a recurring charge from Chamberlain Group LLC is now the usual price of using them.