A “cartrescue.co” charge on your bank statement is a recurring subscription fee from CartRescue, a cart-recovery app used by Shopify store owners to win back shoppers who abandon their carts. If you run an online store, it’s almost certainly a subscription you or someone with access to your account signed up for, sometimes through a free trial that quietly converted to paid. If you don’t run a store and have never heard of the service, treat it as a potentially unauthorized charge and use your dispute rights.
Why It Shows Up as “cartrescue.co”
CartRescue sends automated SMS or email messages to shoppers who leave items in a cart without checking out. It runs quietly in the background after setup, which is part of why store owners forget it’s there. Pricing is subscription-based; some plans charge a percentage of recovered revenue instead of a flat monthly fee.
The descriptor matters. When a Shopify app bills through Shopify’s own system, the line item on your statement reads “SHOPIFY” followed by a nine-digit bill number.1Shopify Help Center. Charges on Your Shopify Bills Seeing “cartrescue.co” instead means the company is processing your payment directly, outside Shopify’s billing pipeline. That’s why the name looks unfamiliar even to people who do use Shopify.
A few situations account for most of these charges. A free trial ended and rolled into a paid plan you forgot to cancel. A business partner, employee, or contractor installed the app on a store tied to your card. An old Shopify store you closed months ago still has the app attached and billing. Or, if none of that fits your life at all, the charge is genuinely unauthorized.
Confirm Whether the Charge Is Yours
Before you contact anyone, spend a few minutes verifying. Log into any Shopify store connected to the email address on your card. Go to Settings, then Billing, and look through past bills for a CartRescue line item.2Shopify Help Center. Upcoming and Past Shopify Bills If the charge went through Shopify, it appears here with a breakdown. If it doesn’t appear, CartRescue is billing you directly.
Then search your inbox and spam folder for “cartrescue” and “cart rescue.” A welcome message, receipt, or trial notice from months back tells you the subscription is genuinely tied to your account. Nothing at all, plus no Shopify store to your name, points toward an unauthorized charge.
Stop the Recurring Billing
For a Shopify store owner, the fastest way to end future charges is to uninstall the app. In your Shopify admin, open Apps, find CartRescue, and delete it. Removing the app cancels the subscription.
If CartRescue is billing you directly rather than through Shopify, canceling inside the Shopify admin won’t reach them. Log into your CartRescue account dashboard and cancel from there. If the interface is unclear, send a written cancellation request to their support email. A clear message in writing creates a paper trail even when the in-app path is confusing. Screenshot any confirmation page and save the email reply.
Uninstalling stops future charges but doesn’t reverse past ones. Refunds for third-party app charges are handled by the app developer, not by Shopify.3Shopify Help Center. Third-Party Charges on Your Shopify Bills
Ask CartRescue for a Refund
Email CartRescue’s support team directly. Include the transaction date and amount from your statement, the last four digits of the card charged, and the email address associated with the account. Add your Shopify store URL or merchant account ID if you have one. The more identifying detail you include, the faster support can find the subscription.
Say plainly that you want to cancel and are requesting a refund of the most recent charge. Refund policies vary. Some SaaS companies refund within 72 hours of purchase, others within 30 days, and some don’t refund at all. Your outcome depends on CartRescue’s specific terms and how their support responds. If you never used the service, or the charge came from an undisclosed trial conversion, say so; both strengthen the request.
Keep every email. Screenshot every interaction. This record matters if you have to escalate.
Dispute the Charge With Your Card Issuer
If CartRescue doesn’t respond or refuses a refund you believe you’re owed, file a billing dispute with your credit card company. Federal law gives you the right to dispute billing errors, unauthorized charges, and charges for services not delivered as described.4Federal Trade Commission. Using Credit Cards and Disputing Charges
Write to your card issuer at the address it lists for billing inquiries, which is not the same as the payment address. Your letter should include your name, account number, the dollar amount in dispute, and a clear explanation of why the charge is wrong. Send it so it arrives within 60 days of the first statement showing the charge.5Office of the Law Revision Counsel. United States Code Title 15 – Section 1666 Certified mail with a return receipt gives you proof of delivery.
Once the issuer has your dispute, it must acknowledge it in writing within 30 days and resolve the investigation within two billing cycles, no more than 90 days.5Office of the Law Revision Counsel. United States Code Title 15 – Section 1666 While the dispute is open, you can withhold payment on the disputed amount, and the issuer can’t report you as delinquent or pursue collection on it.4Federal Trade Commission. Using Credit Cards and Disputing Charges
The 60-day deadline is the piece that trips people up. Miss it and you lose the legal protections that force the issuer to investigate. Don’t sit on an unfamiliar charge hoping it resolves itself.
Debit Card Charges Work Differently
If the charge hit a debit card instead of a credit card, the rules are not the same. Credit card disputes fall under the Fair Credit Billing Act, which caps your liability for unauthorized charges at $50 and gives you the 60-day window described above.4Federal Trade Commission. Using Credit Cards and Disputing Charges Many issuers go further with zero-liability policies.
Debit card disputes are governed by the Electronic Fund Transfer Act. Preauthorized electronic transfers from your bank account require your written or electronically signed authorization to begin with.6Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers You can dispute a charge you never authorized, but the practical picture is harder: the money has already left your account, and getting it back typically takes longer than a credit card reversal. If you used a debit card and the charge is unauthorized, call your bank right away rather than working through CartRescue first.
If the Subscription Is a Real Business Expense
If you do run a store and CartRescue is a legitimate cost of doing business, the fee may be deductible. Self-employed business owners report software subscription costs on Schedule C, and the IRS treats software services as deductible business expenses.7Internal Revenue Service. Instructions for Schedule C (Form 1040) Keep the receipts alongside your other software records. If you cancel later and get a refund on an amount you already deducted, that refund may need to be reported as income in the year you receive it. Talk to a tax professional if the amounts are meaningful or your setup involves a partnership or corporation.