What Is the Brooks and Cedar Charge on Your Card?

A Brooks and Cedar charge on your credit card usually comes from a purchase at brooksandcedar.com, a Canadian-based online store that sells beauty, skincare, hair, and wellness products.1Brooks and Cedar. Homepage If you don’t remember buying anything, or you made one purchase and are now seeing repeated charges, the name has also surfaced in a consumer complaint describing unauthorized monthly billing that rotated through several similar-sounding business names. Either way, you can dispute a charge you didn’t authorize and stop it from continuing.

What Brooks and Cedar Is

Brooks and Cedar operates at brooksandcedar.com with the tagline “Buy it, try it, love it, repeat.” The catalog includes items like a Deep Collagen Overnight Mask, makeup brush and sponge sets, vanity mirrors, liquid lip balm sets, and hair care products.1Brooks and Cedar. Homepage The site’s terms of service say its operations are governed by the laws of Canada, and the only recurring service the terms describe is an optional marketing text program called “Brooks and Cedar Joy,” which does not involve product charges.2Brooks and Cedar. Terms of Service Customer support is listed at (830) 268-9832 and support@brooksandcedar.com, Monday through Friday, 9:00 AM to 5:00 PM EST.3Brooks and Cedar. Contact Us

So if you bought something from the site recently, a one-time charge matching your order is what you’d expect to see.

Why the Charge Might Be Unfamiliar or Recurring

A BBB Scam Tracker report filed in January 2026 describes a different pattern. A consumer made a single online purchase from “Cedar and Ash” in December 2025 and was then hit with repeated unauthorized subscription charges of $29.99 per month, appearing under a rotation of names: “Oak and Cedar,” “Cedar and Ash,” “Brooks and Cedar,” and “Ash and Hollows.” The consumer reported that the charges continued even after canceling the original card, with attempts appearing on replacement cards. The phone number in that complaint was (830) 227-2574, filed under the business name “Cedaranddash.com.”4BBB. Scam Tracker Report 1158290

The Brooks and Cedar website lists a different phone number than the one in that complaint, and the published terms don’t describe any recurring product subscription.3Brooks and Cedar. Contact Us2Brooks and Cedar. Terms of Service Whether the storefront and the entities cycling through similar names in the BBB complaint are run by the same people isn’t established by the available records, though both share the (830) area code and a matching naming pattern.

What To Do About an Unexpected Charge

If the charge doesn’t match a purchase you made, or a one-time order has turned into monthly billing, take these steps.

  • Contact the merchant. Call Brooks and Cedar at (830) 268-9832 or email support@brooksandcedar.com and ask for immediate cancellation and a refund. Write down dates, names of any representatives, and confirmation numbers.3Brooks and Cedar. Contact Us
  • Dispute the charge with your card issuer. Under the Fair Credit Billing Act, you can dispute unauthorized charges by contacting your bank or credit card company online, by phone, or by written letter sent to the billing-inquiries address on your statement. The letter must reach the issuer within 60 days of the first statement showing the error. While the dispute is open, the issuer can’t report you as delinquent on the disputed amount, and your liability for unauthorized charges is capped at $50 under federal law.5Federal Trade Commission. Using Credit Cards and Disputing Charges
  • Ask for a new account number, not just a new card. The BBB complaint described charges migrating onto replacement cards, which can happen when a merchant retains tokenized payment credentials. A brand-new account number severs that link.
  • File complaints. Report the charge at ReportFraud.ftc.gov and to your state attorney general’s office. If you think your personal information has been compromised, the FTC recommends visiting IdentityTheft.gov and checking your credit reports at AnnualCreditReport.com.6Federal Trade Commission. How To Stop Subscriptions You Never Ordered7Federal Trade Commission. Got a Package You Didn’t Order? It’s Probably a Scam

Under federal law, you don’t have to pay for or return merchandise you didn’t order.6Federal Trade Commission. How To Stop Subscriptions You Never Ordered

Your Rights on Recurring Charges

Unauthorized recurring charges are common enough that the FTC has been actively regulating in this space. Consumer complaints about negative-option billing, where silence is treated as consent to keep paying, rose from about 42 per day in 2021 to nearly 70 per day by 2024.8Federal Trade Commission. FTC Announces Final Click-to-Cancel Rule

The Restore Online Shoppers’ Confidence Act (ROSCA) is the main federal law that applies here. It requires internet sellers to clearly disclose material terms before collecting billing information, obtain express informed consent, and provide a simple way to stop recurring charges.9Goodwin Procter. FTC’s Click-to-Cancel Rule Gets New Life8Federal Trade Commission. FTC Announces Final Click-to-Cancel Rule ROSCA remains in effect regardless, and it gives you a basis to insist on cancellation of any subscription you didn’t knowingly agree to.