An “ACTIVE FIRE” charge on your bank statement is a billing descriptor for Active Network, LLC, and it almost always means you have been enrolled in Active Advantage, a $99.95 annual membership that auto-renews until you cancel it.1BBB. ACTIVE Network, LLC BBB Complaints Page 2 The enrollment usually traces back to a free trial you accepted, often unknowingly, while registering for a race, camp, youth sports program, or similar event through Active.com.2Good Reason. If You Ran a Race, You Might Be Getting Charged
What the Descriptor Looks Like
The charge most commonly appears as “ACTIVEFIRE-YOURSAVEHUB” or “ACTIVEFIRE-LETSGET.” Related charges from the same company can also post as “ACT*ACTIVE-NETWORK” followed by the name of the organization that ran your event.1BBB. ACTIVE Network, LLC BBB Complaints Page 2 The membership fee is typically $99.95, though some consumers see $89.95 or smaller amounts like $19.97 or $19.99 for related subscription tiers.3BBB. ACTIVE Network, LLC BBB Complaints Page 4
If you don’t recognize the amount at all, Active Network’s support team asks you to email support@active.com with the transaction date, amount, last four digits of the card, the cardholder’s name, and the exact descriptor so they can locate the transaction.4ACTIVE Network Support. Unknown Credit Card Charge
How You Got Signed Up
Active Network runs Active.com, the registration platform used by parks and recreation departments, YMCAs, race organizers, youth sports leagues, schools, and camps.4ACTIVE Network Support. Unknown Credit Card Charge During checkout, the platform inserts a page offering a free 30-day trial of Active Advantage, with an “Accept” button that many users click thinking they are finishing their event payment.2Good Reason. If You Ran a Race, You Might Be Getting Charged
If the trial isn’t canceled within 30 days, it converts to a paid annual membership. From then on it renews every 12 months, with reminder emails sent 30 days and 7 days before the renewal date.5ACTIVE Network Support. Active Advantage Renewal Many people report never noticing those reminders or treating them as promotional spam. An Outside magazine investigation found that a test registration produced terms of service running roughly 14,000 words with no clear mention of the membership fee, and that the flow used prechecked boxes defaulting users into the trial.6Outside Online. How Active.com Became the Most Hated Name in Race Registration
The pattern is common enough that the Better Business Bureau shows 749 complaints against Active Network over three years as of mid-2026, with 202 classified as billing issues. Several complainants reported cumulative charges of hundreds of dollars before noticing the recurring fee.7BBB. ACTIVE Network, LLC BBB Complaints Page 3
How To Cancel the Membership
To stop future charges, log in at ACTIVE.com, hover over your name in the upper right corner, and select “Advantage” from the dropdown. Scroll to the bottom of that page, click “Cancel my membership,” and confirm by clicking “Yes, turn off.” That disables auto-renewal. You keep access to any membership benefits through the end of the current paid period.8ACTIVE Network Support. Cancel Active Advantage Membership9ACTIVE Network Support. Disable Advantage Membership Auto-Renewal For questions, you can email activeadvantage@active.com.
How To Request a Refund
Refund requests are handled separately from cancellation. Active Network’s support site has dedicated refund articles for U.S., U.K., and Australian members, reachable from the same Advantage membership page after you log in.8ACTIVE Network Support. Cancel Active Advantage Membership Many consumers who filed BBB complaints said the company eventually issued refunds after a formal complaint was submitted, though some reported the company refunded only the most recent charge rather than the full amount billed over multiple years.7BBB. ACTIVE Network, LLC BBB Complaints Page 3
Disputing the Charge With Your Bank
If Active Network doesn’t resolve the issue, you can dispute the charge with your credit card issuer. Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and many issuers offer zero-liability policies for fraudulent transactions.10FTC. Using Credit Cards and Disputing Charges
To preserve your full legal protections, send a written dispute to your issuer’s billing inquiry address within 60 days of the statement date that first showed the charge. Include your name, account number, a description of the error, and copies of supporting documents. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days.11CFPB. How Do I Dispute a Charge on My Credit Card Bill While the investigation is pending, you can withhold payment on the disputed amount without being reported as delinquent, but you must keep paying the undisputed portion of the bill.10FTC. Using Credit Cards and Disputing Charges
One note on debit card charges: the FCBA protections above apply to credit cards. If Active Advantage was billed to a debit card, the dispute process runs through the Electronic Fund Transfer Act instead, and the timelines and liability limits work differently. Contact your bank promptly either way.