A charge labeled Move Sales Inc on your bank statement is a payment collected by Move, Inc., the company behind Realtor.com and several other real estate and rental platforms. The name on the statement is the corporate billing entity, not the consumer brand you actually used, which is why the line item often looks unfamiliar. In most cases it traces back to a Realtor.com subscription held by a real estate professional, but consumers occasionally see it after a free trial converts or a premium feature is purchased on one of Move’s sites.
Which Move, Inc. Platform the Charge Came From
Move, Inc. is a News Corp subsidiary that operates more than just Realtor.com.1Realtor.com. NAR and Move Pave Way for Innovation With Updated Operating Agreement Any of the following brands can produce a Move Sales Inc charge:2Move, Inc. Home Buying, Selling, and Rentals
- Realtor.com, the flagship home-search portal and paid marketing platform for agents.
- Moving.com, which connects consumers with moving companies.
- Avail, a landlord-and-tenant platform for rental applications, lease signing, rent collection, and maintenance.
- Doorsteps, a rentals aggregator.
- UpNest.com, a marketplace for comparing real estate agents and commissions.
- SeniorHousingNet.com, a senior living directory.
If you are not a real estate agent and do not remember signing up for any of these, the likely culprit is a free trial that rolled into a paid subscription, a one-time premium feature purchased during a home or rental search, or a service another member of your household enrolled in.
What the Charge Typically Pays For
Most Move Sales Inc charges are Realtor.com’s professional advertising and lead-generation products, now bundled under a platform called Realtor.com PRO. Pricing varies by market, lead volume, and package. Referral-based lead programs are priced at the broker level and shift with market investment and lead quality.3Realtor.com. Referral Fees – Frequently Asked Questions (Concierge)
Co-marketing charges, where a lender and agent share advertising costs on Realtor.com, reflect the underlying broker subscription rather than a separate surcharge.4Realtor.com. C+ Comarketing Details
On the consumer side, smaller charges can come from premium listing features, enhanced property reports, or paid services on Avail or UpNest. Under federal rules, any preauthorized recurring electronic transfer has to be authorized in writing (or its electronic equivalent) with terms that were clear before billing started.5Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers If you never agreed to a recurring charge, that requirement matters when you dispute.
How to Stop a Recurring Charge
Auto-renewal is the default on Realtor.com professional subscriptions, and you cannot opt out of the auto-renewal system as a whole. Renewals are managed on an interactive page in your account, where you have to affirmatively select “Do Not Renew” for each individual product you want to drop. Do nothing and you get billed again. Once you submit the renewal page for a given month, it locks; after that, changes require calling your Digital Sales Consultant at (844) 267-0427 before the renewal date.6Realtor.com. How to Manage My Renewals
For consumer accounts or general billing questions, Realtor.com Customer Care is at 1-844-296-4392, Monday through Friday 6 a.m. to 5 p.m. Pacific and Saturday 7 a.m. to 3 p.m. Pacific.7Realtor.com. Contact Support Have the transaction details from your statement and any account ID ready.
How to Dispute the Charge
Your rights depend on whether the payment came off a credit card or a debit card. The two run under different federal statutes with different deadlines.
Credit Card Charges
Credit card billing disputes fall under the Fair Credit Billing Act. You have 60 days from the date your card issuer first sent the statement containing the disputed charge to submit a written billing error notice, sent to the address the issuer designates for billing disputes rather than the payment address.8Consumer Financial Protection Bureau. 26 CFR 1026.13 – Billing Error Resolution
You are not required to contact the merchant first. Federal regulations say a consumer does not have to notify the merchant or try to resolve the issue before sending a billing error notice to the creditor.8Consumer Financial Protection Bureau. 26 CFR 1026.13 – Billing Error Resolution Even so, calling Realtor.com first often resolves things faster than the formal process, which can take up to two billing cycles. While the dispute is pending, the creditor cannot try to collect the disputed amount or report it as delinquent.9Office of the Law Revision Counsel. 15 US Code 1666 – Correction of Billing Errors
Debit Card Charges
Debit cards fall under the Electronic Fund Transfer Act, which uses a tiered liability structure. Report an unauthorized transfer within two business days of learning about it and your maximum liability is $50. Report within 60 days of the statement being sent and exposure rises to $500. After 60 days, you can be liable for the full amount of unauthorized transfers that occur after the deadline.10Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability Timing matters much more here than with a credit card.
Whichever card is involved, keep records: screenshots of any cancellation confirmation, email threads with customer support, and a copy of the original service agreement. If the charge came from a subscription you forgot to cancel rather than a truly unauthorized transaction, a formal dispute is harder because the merchant can produce your signed agreement. In that case, asking Realtor.com for a courtesy credit on unused service time is the more realistic path.
If You’re a Real Estate Agent: Tax Treatment
Move Sales Inc charges tied to Realtor.com advertising, lead generation, or subscription products are generally deductible as ordinary and necessary business expenses. Advertising and marketing costs that are common in your industry and directly related to generating business are fully deductible.11Office of the Law Revision Counsel. 26 USC 162 – Trade or Business Expenses Sole proprietors report the expense on Schedule C; partnerships and S-corps deduct it through the entity return. Keep the Move Sales Inc invoice with the matching bank statement entry, and if you split a co-marketing bill with a lender, deduct only your share.