What Is an SQSP Charge on Your Bank Statement?

An SQSP charge on your bank statement is a payment to Squarespace, the website-building and hosting company. It usually prints as “Squarespace, Inc” or “SQSP” followed by “INV” and a nine-digit invoice number.¹ If you don’t remember buying anything from Squarespace, the charge is almost certainly an auto-renewing subscription: a website plan, a domain name, a custom email account, or an add-on service tied to one of those. Write down the invoice number before you do anything else. It’s the key to identifying exactly what you’re being billed for.

How the Charge Reads on Your Statement

Squarespace billing shows up in one of two formats: the full “Squarespace, Inc” or the shortened “SQSP,” both followed by “INV” and the nine-digit invoice number.¹ Some banking apps cut off long descriptors, so if you only see “SQSP” with no invoice number, pull up the full statement on your bank’s website.

If the amount looks a few dollars off from a plan price you recognize, sales tax is often the reason. Squarespace collects sales tax in certain states based on the billing address on file.²

What the Charge Is Probably For

Squarespace bills for several things independently, which is why a single customer can see more than one SQSP line in the same month. The usual sources:

A website subscription (Basic, Core, Plus, or Advanced), billed monthly or annually and set to auto-renew.³
A domain registration, which renews on its own yearly schedule separate from your site plan. Domains start around $10 a year and vary by extension.
A Google Workspace email plan for a custom address at your domain, priced per user per month.⁴
Squarespace Email Campaigns, the built-in email marketing tool, which has its own subscription.
Acuity Scheduling, the appointment-booking service owned by Squarespace, when the user logs in through a Squarespace account rather than a standalone Acuity account.⁵

A one-off purchase of a Getty stock image through the platform can also appear as an SQSP charge.

Looking Up the Charge in Your Account

Log into Squarespace, open the Billing panel, and look under Invoices for the nine-digit number from your statement.¹ The matching invoice will show which site or service was billed, the period it covers, and the amount.

If you own a domain but no website, the main billing panel may not list the invoice. Check the Domains dashboard at account.squarespace.com/domains instead.¹

Can’t log in? Try account recovery first. If that doesn’t work, contact Squarespace support with the invoice number and a bank statement showing the bank header, the accountholder name, and the Squarespace charge; other details on the statement can be blacked out.¹ Squarespace will only release account information to the verified accountholder, so expect that documentation to be required.

Stopping Future Charges

Deleting a site’s content doesn’t stop the billing. To stop future charges you have to cancel the subscription itself from the Billing panel, open the subscription, and complete the cancellation form.⁶ A canceled monthly plan runs until the end of the current billing cycle and then takes the site offline. The site isn’t permanently deleted; it sits deactivated in your account and can be reactivated later.

Here’s the catch that trips most people up: each Squarespace subscription bills independently. Canceling your website plan does not cancel a Google Workspace email plan, a domain registration, or an Email Campaigns subscription tied to that same site.⁷ If you shut down your site months ago and are still seeing SQSP charges, this is almost always why. Go back into Billing and cancel each remaining subscription separately.

Getting a Refund

You can request a refund through Squarespace’s contact form. The support team typically responds within two business days, and an approved refund posts to your card in 3 to 10 business days.⁷

Two things are non-refundable: Getty Images purchases and Email Campaigns plans.⁷ For a website subscription inside the refund window, the cancellation screen lets you choose between keeping access until the end of your paid period or taking an immediate refund and losing access right away.⁶

Disputing a Charge You Never Authorized

If you’ve worked through Squarespace’s investigation, can show you never created the account, and still can’t resolve the charge, you have rights under federal law. The Fair Credit Billing Act lets you dispute a billing error, including an unauthorized charge, by sending written notice to the card issuer within 60 days after the statement containing the charge was sent to you.⁸ The notice has to include your name and account number, state that you believe there’s a billing error, and explain why.

Once the issuer gets your written dispute, they have 30 days to acknowledge it and must resolve it within two billing cycles, up to a maximum of 90 days.⁸ While they investigate, they cannot try to collect the disputed amount or report it as delinquent. A creditor who skips those rules forfeits the right to collect the disputed amount, up to $50.

Most people start by calling their card company and asking for a chargeback. That’s a separate process from the FCBA notice and is often faster; the issuer usually posts a temporary credit while they review. Before you go that route, be sure you’ve genuinely exhausted Squarespace’s own process. Banks take chargeback abuse seriously, and disputing a charge you authorized but forgot about can cause trouble with both your bank and the merchant.

1
Squarespace. Investigate an Unknown Charge From Squarespace
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Squarespace Help Center. US Sales Tax and Squarespace Billing
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Squarespace. Squarespace Pricing Plans and Features
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Squarespace Help Center. Google Workspace Pricing, Billing, and Invoices
5
Acuity Scheduling Help Center. Billing if You Log in With an Acuity Account
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Squarespace Help Center. Canceling a Website Subscription
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Squarespace Help Center. Refund Policies for Your Squarespace Subscriptions
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Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors