What Is a Vestis Services Charge on Your Statement?

A “Vestis Services” charge on your statement comes from Vestis Corporation, a business-to-business company that rents uniforms and workplace supplies to commercial customers across the United States and Canada.¹ Vestis does not sell to individual consumers, so if the charge is on a personal account, it usually traces back to a business you own, manage, or are otherwise tied to. If you can find no such connection, it’s worth treating the charge as one to verify and potentially dispute.

Who Vestis Is

Vestis is the second-largest uniform and workplace supplies provider in its industry, serving over 300,000 customer locations.¹ It was spun off from Aramark in October 2023 and trades on the New York Stock Exchange as VSTS.² For roughly 75 years before the spinoff, the same operation existed as Aramark Uniform Services, so a longstanding business account may still be labeled by either name in internal records.³

The company’s services include full-service uniform rental, workwear, cleanroom garment processing, floor mats, towels and linens, managed restroom supplies, and first aid and safety products.¹ Almost all of it is delivered on a recurring basis under multi-year contracts.

What the Charge Typically Covers

Because Vestis’s work is recurring, charges usually appear on a weekly or monthly cycle against whatever payment method the business put on file. A single invoice can include:⁴

Recurring rental and service fees for the items in use that week or month.
One-time preparation and emblem fees on new uniform orders, covering material handling, shipping, and logo application.
Annual price adjustments built into the contract.
A minimum recurring charge on each invoice, set in the standard agreement at the greater of $25 or 75% of the initial charge amount.⁵

A charge that looks unusually small can still be legitimate under the minimum-charge clause even during a week when nothing was delivered.

How To Verify the Charge

Start by confirming whether an account exists in the name of your business. Vestis runs a customer portal at myaccount.vestis.com, where account holders can view invoices and statements using the Account ID (shown as “Account Number” on your statement) and the billing zip code.⁴ Customer support is at 866-837-8471, and there is a support form at vestis.com/customer-support-form with a stated 24-hour response time.⁶

If you’re not the primary account contact, ask the office manager, bookkeeper, or previous owner whether a uniform, mat, or restroom-supply service was ever set up. A business predecessor may have signed an agreement under the Aramark Uniform Services name that carried over to Vestis.

How To Dispute a Charge You Don’t Recognize

If no one in your business can identify a Vestis relationship, contact your bank or card issuer and dispute the transaction. Ask about blocking future charges from the merchant while the dispute is worked out, especially if the charge repeats on a schedule.

If a business relationship exists but the specific invoice looks wrong, keep the dispute in writing. Complaints filed with the Better Business Bureau describe customers making little progress by phone and being promised callbacks from local management or the “Office of the President” that did not come.⁷ Certified mail with return receipt creates a paper trail and, as explained below, is the format Vestis’s standard contract requires for termination. Save every invoice, delivery record, and message. You can also file a complaint with the BBB, though Vestis carries a D- rating there and did not respond to 67 of the 69 complaints filed against it in the three years leading up to mid-2026.⁸

Contract Terms That Drive Recurring Charges

Most disputes over ongoing Vestis charges trace back to the service agreement. A sample contract obtained from public municipal records shows these key provisions:⁵

A term of 36 consecutive months from the date of first service or last signature.
Automatic renewal for additional terms of equal length unless one party sends written termination notice by certified mail between 90 and 180 days before the current term ends.
An early-termination fee equal to the greater of 50% of the average weekly charges from the prior three months multiplied by the weeks remaining, or a buyback of all inventory at current replacement cost.
Annual price increases of the greater of 5% or the change in the Consumer Price Index.
Additional increases with written notice; if the customer objects in writing within 15 days, Vestis reserves the right to terminate the contract.
Interest on past-due balances at 1.5% per month, or the legal maximum if lower.

Some BBB complaints reference 60-month agreements, so contract length varies. Customers have also reported difficulty getting copies of the contract they signed, and at least one challenged the validity of an electronic signature completed in under a minute through Conga Sign.⁹ Ask for a copy of your agreement in writing before you take any action based on assumed terms.

Complaints You Should Know About Before Pushing Back

The recurring themes in BBB complaints are useful context if you’re heading into a dispute:

Continued invoicing and auto-withdrawals after customers formally terminated, including months after certified-mail cancellations.⁷
Charges for deliveries customers say never happened, with one complainant alleging falsified delivery signatures.¹⁰
Price increases customers described as off-cycle or contract-violating, including one that reached 60%.¹⁰
Disputed balances sent to law firms or collections agencies rather than resolved.¹⁰
Early-termination “liquidated damages” charges in the thousands, with specific complaints citing $2,300 and $2,966.⁹

Vestis itself has flagged customer retention as a business risk in SEC filings, referring to “service gaps” and contract disputes as factors that can affect the company.¹¹

State Auto-Renewal Laws That May Help

If your Vestis contract auto-renewed and you’re being billed into a new term you didn’t want, state law where you operate may give you an out. Coverage depends on the state, so this is not a universal rule.

Delaware requires sellers to send a renewal notice 30 to 60 days before the cancellation deadline for contracts that auto-renew beyond 12 months. If the seller fails to send that notice, the renewed contract is voidable by the customer, and the customer owes nothing for costs that accrue after voiding it. Deceptive practices under the statute can carry treble damages and attorney’s fees.¹²

Virginia enacted comparable protections effective July 1, 2024, under House Bill 744. The Virginia law reaches not only consumer contracts but also contracts with small businesses (250 or fewer employees or under $10 million in average annual revenue). It requires a cancellation notice 30 to 60 days before the renewal deadline, clear disclosure of renewal terms and cancellation procedures at signing, and an online cancellation option if the contract was initiated online.

Because the availability and details of these protections depend on where the customer operates and on the specific agreement, customers facing large termination penalties or contested renewals should consider consulting a local attorney before writing a check or signing anything Vestis sends back.

1
Vestis. Vestis Completes Spin-Off From Aramark
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Aramark. Aramark Completes Spin of Vestis
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U.S. Securities and Exchange Commission. Vestis Information Statement
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Vestis. Frequently Asked Questions
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Sidney MT Municipal Records. Vestis Service Agreement
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Vestis. Customer Support
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Better Business Bureau. Vestis Complaints – Page 1
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Better Business Bureau. Vestis BBB Business Profile
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Better Business Bureau. Vestis Complaints – Page 3
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Better Business Bureau. Vestis Complaints – Page 2
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U.S. Securities and Exchange Commission. Vestis Form 10-K, Fiscal Year 2025
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Delaware Code. Title 6, Chapter 27, Subchapter IV – Automatic Renewal