A “Spaceship Intelligence” charge on your bank statement is a debit from Spaceship Capital Limited, an Australian investment platform, and it almost always represents a contribution to a Spaceship Voyager managed portfolio you signed up for, not a fee. If the charge is unfamiliar, the usual explanations are a recurring investment plan you set up and forgot about, a shared account, or an unauthorized transaction you should dispute with your bank.
Who Spaceship Is
Spaceship Capital Limited is a registered Australian public company that offers managed investment products and superannuation.1ABN Lookup. Current Details for ABN 67 621 011 649 Its consumer product, Spaceship Voyager, lets people invest in professionally managed portfolios through a mobile app. When Spaceship pulls money from your linked bank account, “Spaceship Intelligence” is the merchant name that lands on your statement. The company is regulated by the Australian Securities and Investments Commission.
Why the Charge Appeared
Most “Spaceship Intelligence” debits are contributions, not fees. When you set up an investment plan in the Spaceship app, the platform debits your linked bank account on a weekly, fortnightly, or monthly schedule, or pulls the shortfall from your bank if your Spaceship account cannot cover a scheduled buy.2Spaceship Support + FAQs. How Do Investment Plans Work People who set an investment plan months ago and never turned it off are the ones most often caught off guard.
Spaceship’s fees generally do not appear as separate bank charges. The $3 monthly account fee (charged only if a Voyager portfolio holds $100 or more during the month) is taken by redeeming units from your portfolio, so it reduces your investment balance rather than debiting your bank.3Spaceship. Spaceship Universe Portfolio Product Disclosure Statement Annual management fees, which range from 0.15% to 0.50% depending on the portfolio, accrue daily and come out of the fund’s assets rather than your bank account.4Spaceship Support + FAQs. What Are the Fees for Spaceship Voyager Spaceship charges no establishment, contribution, withdrawal, exit, or performance fees. So if “Spaceship Intelligence” is on your bank statement, it is almost certainly a contribution.
How to Check the Charge
Open the Spaceship app and look under the Menu tab for any active investment plans. You will see the amount, frequency, and next scheduled debit date. If you cannot access the app or don’t remember your login, contact Spaceship directly: email help@spaceship.com.au, call 1300 049 532 between 8:30 a.m. and 5:30 p.m. Sydney time, or use the live chat on their website.5Spaceship Support + FAQs. How Do I Contact Spaceship
One important boundary: deleting the app from your phone does not cancel your account or stop scheduled debits. Neither does ignoring emails. You have to act inside the account or contact support.
How to Stop the Charges
To end the debits, cancel your investment plan and, if you want a clean break, withdraw your balance and close the account. You can withdraw part or all of your investment at any time in the app, and there is no requirement to zero out your balance before requesting closure. To close the account, go to the Menu tab, select “Close my portfolio,” and follow the prompts. Emailing or chatting with support also works.6Spaceship Support + FAQs. Can I Withdraw My Money and Cancel My Account
Spaceship typically pays out within five business days of receiving a withdrawal request. Withdrawals of $500,000 or more can take up to 21 days, the maximum allowed under the fund’s trust deed.7Spaceship. Spaceship Voyager Reference Guide Your units are sold at market prices at the time of liquidation, so the payout depends on what they are worth then, not what you originally paid.
If You Never Signed Up
If you genuinely have no Spaceship account and don’t recognize the charge, treat it as a possible unauthorized transaction and contact your bank right away.
Australian Accounts
Call your bank and ask for a reference number. If your bank has signed up to ASIC’s ePayments Code, it is required to help you recover funds from unauthorized transactions. The bank’s internal dispute team investigates first. If you are unsatisfied with the result, you can escalate to the Australian Financial Complaints Authority (AFCA) at no cost.8Moneysmart. Unauthorised and Mistaken Transactions
US Accounts
Notify your bank or credit union immediately. Under federal rules, the bank generally has ten business days to investigate an unauthorized electronic transfer once you report it.9Consumer Financial Protection Bureau. How Do I Get My Money Back After I Discover an Unauthorized Transaction or Money Missing From My Bank Account The sooner you report, the stronger your protection. Save any confirmation emails or screenshots showing you never held an account; they support the claim.
If You Are a US Taxpayer With a Spaceship Account
If you are a US person and the charge is a real contribution to your Spaceship account, you hold a foreign financial account, and that carries federal reporting obligations most people don’t expect.
Any US person whose combined foreign financial accounts exceed $10,000 in total value at any point during the calendar year must file a Report of Foreign Bank and Financial Accounts (FBAR) with FinCEN. The threshold applies to the aggregate of all foreign accounts, so a modest Spaceship balance can push you over if you hold other accounts abroad.10Internal Revenue Service. Report of Foreign Bank and Financial Accounts (FBAR)
Separately, US taxpayers living domestically must file IRS Form 8938 if their foreign financial assets exceed $50,000 on the last day of the tax year or $75,000 at any point during the year (single filers), with higher thresholds for joint filers.11Internal Revenue Service. Do I Need to File Form 8938, Statement of Specified Foreign Financial Assets Form 8938 is in addition to the FBAR, not a replacement.
Finally, when you withdraw from a Spaceship portfolio, the fund sells your units. If they are worth more than what you paid, the profit is a capital gain subject to US federal income tax, taxed at long-term rates if held more than one year and as ordinary income if held one year or less.12Internal Revenue Service. Topic No. 409, Capital Gains and Losses Currency movement between Australian and US dollars adds another layer, so a tax professional is worth consulting before you cash out.