A charge from Shengshu AI HK Limited on your bank or credit card statement is a payment for Vidu, an AI video generation platform. Shengshu AI HK Limited is the Hong Kong company that handles Vidu’s international billing, and the transaction is processed through Stripe, which is why the descriptor on your statement may pair the two names.1Vidu. Terms of Use If you don’t recognize it, the most likely explanation is a Vidu subscription that auto-renewed or a credit purchase someone with access to your card made on the platform.
What You’re Being Billed For
Vidu is an AI video generator built by ShengShu Technology, a Beijing-based company.2ShengShu Technology. Shengshu Technology Products and Partners3LtdDir. ShengShu AI HK Limited4Vidu. Privacy Policy
Vidu charges customers in two ways. Subscriptions auto-renew on a monthly or annual cycle and include credits that expire after 30 days. Credits bought separately, outside a subscription, stay valid for two years.5Vidu. Pricing If the charge repeats each month or each year on roughly the same date, you are almost certainly looking at an auto-renewing subscription.
How to Stop Future Charges
Because Stripe processes payments for Vidu, you can usually turn off auto-renewal through the Stripe customer portal. The link to that portal is typically included in the original payment confirmation email sent when the subscription began. You can also email Vidu’s support team at support@vidu.com to cancel.5Vidu. Pricing
Canceling stops the next renewal. It does not, by itself, refund what you have already paid for the current period.
If you originally subscribed through Google Play or Apple’s App Store, the subscription lives there instead. Apple users can manage or cancel through the App Store settings on their device and request a refund at reportaproblem.apple.com.6Apple. Apple Billing and Subscriptions Google Play users can file an unauthorized transaction report within 120 days for card purchases.7Google. Report Unauthorized Charges on Google Play
How to Get a Refund
Vidu’s published refund policy is that it generally does not provide refunds.5Vidu. Pricing The terms of use repeat this, saying a subscriber is “generally not entitled to a prorated refund of any part of the Subscription fee paid for the current subscription period.”1Vidu. Terms of Use The terms do leave room for refunds when the company is at fault or when the agreement expressly provides for one.
Start with Vidu directly. Email support@vidu.com from the address attached to the account, include the subscription date and the charge amount, and explain why you believe you were billed in error. If support does not resolve it, you can escalate through Stripe’s dispute process or go to your card issuer.
Disputing the Charge With Your Card Issuer
If the charge was unauthorized or you cannot resolve it with Vidu, U.S. cardholders have formal rights under the Fair Credit Billing Act. Personal liability for unauthorized credit card charges is capped at $50.8FTC. Using Credit Cards and Disputing Charges
To invoke those rights, send a written dispute to your card issuer at the address designated for billing inquiries, not the general payment address, within 60 days of the statement date on which the charge first appeared.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Include your name, account number, the date and amount of the charge, and the reason you believe it is an error.
Once the issuer receives your letter, it must acknowledge the dispute within 30 days and resolve it within 90 days. While the investigation is open, it cannot try to collect the disputed amount, close your account over it, or report you as delinquent on that charge.8FTC. Using Credit Cards and Disputing Charges
If no one else has access to your card, check the email addresses in your household for a Vidu confirmation before filing a dispute as unauthorized. A charge from an auto-renewal you signed up for and forgot is treated differently from a charge you never agreed to, and card issuers will ask.