A ProShopKeeper charge on your credit card statement is a payment processed through point-of-sale software used by a golf facility. The descriptor comes from the software’s maker, Pro-Shopkeeper Computer Software Co., Inc., which does business as Club Prophet Systems. In practice, it means you or someone authorized on your card paid for something at a golf course: a tee time, green fees, a cart rental, pro shop merchandise, food and beverage, member dues, or a lesson.
Why the Golf Course’s Name Doesn’t Appear
Statements often show the payment platform behind a transaction rather than the storefront where you spent the money. Club Prophet Systems provides point-of-sale software to more than 1,700 golf facilities across 16 countries, from small daily-fee courses to elite private clubs.1National Golf Foundation. Club Prophet The company’s formal corporate name is Pro-Shopkeeper Computer Software Co., Inc., and that legacy name is what travels with the transaction as the billing descriptor.2City of Dallas. File 21-136 Pro-Shopkeeper Computer Software Contract So instead of the course’s name, you see some variation of “ProShopKeeper” or “Pro-Shopkeeper.” Character limits on descriptors can truncate it further.
What the Charge Could Be For
Club Prophet’s software handles nearly every kind of transaction a golf facility processes: pro shop retail sales, green fees, cart rentals, tee time reservations, food and beverage, member billing and dues, season passes, loyalty programs, gift card redemptions, and lesson scheduling.3Club Prophet. Golf Point of Sale Any of those can appear under the ProShopKeeper descriptor.
The system also runs online reservations and a mobile app called CPS Air that lets staff take payment from beverage carts or starter huts, so the charge doesn’t necessarily mean you set foot in a physical pro shop.3Club Prophet. Golf Point of Sale4Club Prophet. Contact
How to Trace the Charge to a Specific Course
Start with the transaction date and dollar amount. Match those against any rounds you played, tee times you booked, or pro shop visits around that date. Search your email, including the spam and promotions folders, for a receipt or booking confirmation matching the exact amount.
If nothing turns up, ask anyone else authorized on your card — a spouse, partner, or family member — whether they visited a golf course around that date. Pre-authorization holds can add to the confusion. Some facilities place a temporary hold when you check in or reserve a tee time, and the final posted amount can differ slightly or land on your statement a few days later.
Still no match? Call the golf course you most recently visited. Their pro shop staff can look up the transaction in Club Prophet using the last four digits of your card and the charge amount, and tell you exactly what was rung up.
What to Do If You Didn’t Authorize the Charge
If neither you nor anyone with access to your card made the purchase, treat the charge as potentially fraudulent. Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and many issuers apply a zero-liability policy on top of that.5Federal Trade Commission. Using Credit Cards and Disputing Charges
To dispute the charge, contact your card issuer with the business name as it appears on your statement, the date, the amount, and a short explanation of why the charge is wrong.5Federal Trade Commission. Using Credit Cards and Disputing Charges To preserve your full rights under the Fair Credit Billing Act, send a written dispute to the issuer’s billing inquiries address within 60 days of the statement date. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days.6California Office of the Attorney General. Credit Cards: Dispute a Charge While the investigation is open, you don’t have to pay the disputed amount, but you must keep paying the undisputed portion of your bill.
If the pattern looks like identity theft rather than a single stray charge, report it at IdentityTheft.gov. If your issuer mishandles the dispute, you can file a complaint with the Consumer Financial Protection Bureau.5Federal Trade Commission. Using Credit Cards and Disputing Charges