A Presto charge on a bank statement is a payment to Presto, an electric-vehicle charging app operated by ChargePass, Inc., for a charging session or related fee run through its platform. The descriptor may read “Presto” or “ChargePass” because the company holds Presto as a registered trademark of ChargePass, Inc.1Presto Charging. Presto Raises $15M in Seed Funding, Partners With Uber, Avis, Hertz, and Zipcar The charge itself is usually one of four things: a pay-as-you-go session, a pre-authorization hold, a recurring subscription, or an idle or station fee tacked on by the charger’s operator.
What the Charge Is Paying For
Presto processes payments for EV charging sessions across partner networks including EVgo, ChargePoint, bp pulse, Blink, EV Connect, and others.2Presto Charging. Presto Home Page When a driver plugs in at any station reachable through the Presto app, Presto bills the payment method on file.
A few things are worth knowing about how those charges land:
- A pay-as-you-go session generates a preliminary receipt at the end of charging, but the final amount can take up to two business days to post. That final total includes Presto’s charging fee plus any station fees set by the site operator, such as idle or parking charges.3Presto Charging. Terms of Service
- Before a session begins, Presto places a pre-authorization hold to verify the card. The hold is released once the real fee is billed, but user reviews describe holds sometimes lingering for more than ten days before clearing. A pending line that looks like a duplicate is often this hold sitting alongside the finalized charge.4Apple App Store. Presto EV Charging App Reviews
- Presto also offers prepaid and subscription plans that renew automatically on the card on file. Those renewals keep posting until the plan is canceled.3Presto Charging. Terms of Service
- If the primary card fails, Presto’s terms allow the company to charge a secondary payment method on file.3Presto Charging. Terms of Service
Account holders are responsible for all fees incurred, including taxes, even if the exact amount wasn’t visible at the time of charging.3Presto Charging. Terms of Service
Why Presto Shows Up If You Don’t Remember Signing Up
The most common reason an unfamiliar Presto charge appears is a recent EV rental. Hertz, Avis, and Zipcar provide the Presto app to EV renters so they can locate and pay for charging during the rental.5PR Newswire. All-in-One EV Charging Platform Presto Raises $15M in Seed Funding Any session started through that app bills as Presto, not as the rental company or the underlying charging network.
Uber drivers who used Presto to access discounted charging through EVgo or other networks will also see Presto as the merchant rather than the network itself. And because the corporate entity is ChargePass, Inc., a statement that reads “ChargePass” is the same company.1Presto Charging. Presto Raises $15M in Seed Funding, Partners With Uber, Avis, Hertz, and Zipcar
How to Stop Recurring Charges or Dispute One
A subscription plan can be canceled at any time from the account settings inside the Presto app or by contacting Presto support. To avoid being billed for the next cycle, the cancellation has to go through before the upcoming billing date. Presto’s terms state that fees are generally non-refundable and that no partial or pro-rata refund is issued for unused charging or subscription time after cancellation.3Presto Charging. Terms of Service
For a specific charge that looks wrong, the in-app support chat is the first stop. User reviews report that billing problems, including stuck pre-authorization holds and payment method errors, have been resolved through direct outreach, in some cases by the company’s CEO.4Apple App Store. Presto EV Charging App Reviews Presto’s terms require that formal disputes go through mandatory individual arbitration under California law, with users waiving class actions and jury trials.3Presto Charging. Terms of Service A user who can’t resolve the issue directly still has the option of filing a dispute with their bank or card issuer.
What Presto Actually Is
Presto does not own or operate physical chargers. It acts as an aggregator, connecting drivers and fleets to stations across many networks through a single app and a single bill. The company reports access to more than 180,000 chargers and has processed over 600,000 sessions.2Presto Charging. Presto Home Page Partner networks include EVgo, ChargePoint, bp pulse, Blink, EV Connect, Revel, FLO, and Francis Energy. One network Presto does not cover is Tesla’s Supercharger network.4Apple App Store. Presto EV Charging App Reviews
Because Presto sets its own rates, the amount on a statement may not match the price posted at the charger. User reviews describe savings of 20 to 40 percent against native network pricing in some cases, sometimes avoiding the monthly membership fees that networks like EVgo require for their best rates.4Apple App Store. Presto EV Charging App Reviews Pricing structures can change, and some earlier promotional plans, such as an unlimited weekly option, are no longer offered.