A “PP CRAFTSY” charge on your bank or credit card statement is a payment to Craftsy, the streaming platform for craft and hobby video classes, processed through PayPal. The “PP” prefix tells you the money moved through PayPal as an intermediary rather than directly from your card to the merchant. If you don’t remember buying anything, the usual explanation is an auto-renewing annual membership that flipped from a promotional first-year rate to the standard $125 price.1Craftsy. Go Premium
Why the Charge Shows Up
Craftsy heavily promotes a first-year introductory rate of $1.79, advertised as 98% off the standard $125 annual price.1Craftsy. Go Premium People sign up cheap, forget, and then see the full renewal hit their statement a year later. That is by far the most common reason this descriptor turns up in searches.
Timing makes it worse. Craftsy processes renewal charges roughly 10 days before your subscription’s actual expiration date, so if you were planning to cancel on the last day of your term, the money may already be gone. Craftsy reportedly sends a reminder email about a month before that early window opens, but it’s easy to miss or filter as spam.
Less often, the charge is a one-time purchase of an individual class or a downloadable pattern pack. If your PayPal account is linked to Craftsy for quick checkout, an order can go through with very little friction, which sometimes leads to accidental purchases.
Confirm the Charge Before You Do Anything Else
Log into PayPal and open the Activity page. Find the transaction matching the date and dollar amount on your bank statement and click through for the full details, including the transaction ID you’ll want if you end up filing a dispute.2PayPal. How Do I Find My PayPal Debit Card Transaction History The dates on your PayPal record and your bank statement may differ by a day or two because of how posting works, but the amount should match.
Then search your email for “Craftsy,” “membership,” “renewal,” or “order confirmation.” Check every inbox you use, since the address on your Craftsy account may not be the one tied to your bank. A confirmation email that lines up with the charge means it’s a legitimate purchase or renewal.
Craftsy customer support can also confirm what the charge was for. You can reach them at 1 (888) 891-7203 or craftsy@program-director.net, Monday through Friday, 8:00 AM to 4:30 PM CST.3Craftsy. Contact
Stop Future Renewals Through PayPal
Because Craftsy bills through PayPal, the cleanest way to shut off future charges is on the PayPal side. On the website, go to Settings, then Payments, then “Subscriptions and saved businesses,” find Craftsy, and cancel the automatic payment. In the mobile app, open the menu, tap Subscriptions or Linked Businesses, select Craftsy, choose “Stop Paying with PayPal,” and confirm with “Unlink.”4PayPal. What Is an Automatic Payment and How Do I Update or Cancel One
Once you cancel the automatic payment in PayPal, Craftsy loses the ability to bill you again regardless of what your Craftsy account settings say. Canceling stops the next charge; it does not by itself trigger a refund. You’ll typically keep access to Craftsy’s content through the end of the term you already paid for.
Refunds From Craftsy
Craftsy advertises a full refund on annual memberships within the first 30 days of signup, which works as a risk-free trial window. After that, annual members may be eligible for a prorated refund covering the unused portion of the term. Monthly memberships carry no refund option.
Once a renewal has posted, Craftsy’s stated policy is that cancellation takes effect at the next billing cycle with no refund for the current term. The 10-day early renewal window catches a lot of people here. If you meant to cancel and got charged anyway, contact Craftsy support right away and explain what happened. Some users have reported getting exceptions, but there’s no guarantee.
Dispute the Charge Through PayPal
If Craftsy won’t refund you, PayPal’s Resolution Center is the next step. Open the Resolution Center, click “Report a Problem,” pick the transaction, and choose a reason: “Unauthorized activity in your PayPal account” for charges you didn’t make, or “Billing errors or issues with subscriptions” for a renewal problem.5PayPal. How Do I Open a Dispute With a Seller
Deadlines are strict. Unauthorized transactions have to be reported within 60 days of appearing in your PayPal account. Disputes over a purchase or subscription have to be filed within 180 days of the payment date.6PayPal. Dispute Filing Timeframes Miss the window and PayPal won’t accept the case.
A dispute opens as a conversation with the seller. If you can’t work it out, you have to escalate to a formal claim before the dispute auto-closes at 20 days; once closed, it can’t be reopened.5PayPal. How Do I Open a Dispute With a Seller After escalation, PayPal usually decides within about 14 days, though complex cases can run 30 days or more.7PayPal. How Long Does It Take to Resolve a Dispute or Claim
Dispute the Charge With Your Credit Card Issuer
If the PayPal route fails, or you’d rather bypass PayPal, dispute the charge with the card company that funded the transaction. Federal law gives you 60 days from the date the statement containing the charge was sent to submit a written billing error notice.8Consumer Financial Protection Bureau. Regulation Z 1026.13 Billing Error Resolution Send it to the billing inquiry address on your statement, not the payment address.
Your card issuer must acknowledge the dispute in writing within 30 days of receiving it. The investigation has to be resolved within two complete billing cycles, and never longer than 90 days.9Federal Deposit Insurance Corporation. How Long Can a Creditor Take to Resolve My Credit Card Billing Dispute or Error While the investigation is open, the issuer cannot try to collect the disputed amount or report it as delinquent.
A chargeback is a stronger lever than most people realize. The card issuer pulls the money back from the merchant’s bank, which puts the burden on Craftsy to prove the charge was valid. It’s especially worth pursuing if you can show you canceled before the renewal date and were billed anyway, or if you never authorized the original purchase. Have your PayPal transaction ID, any cancellation emails, and your Craftsy account details in front of you when you call.