A charge from Milky Way Entertainment on your bank or credit card statement is almost always a recurring subscription fee from a wellness app published by Milky Way Entertainment LLC, a Wyoming company that sells fitness, yoga, meditation, and healthy-eating apps through the Apple App Store and Google Play. Most people who see a Milky Way Entertainment charge signed up for a free trial or low-cost introductory offer that quietly converted into a full-price subscription. The charge is legitimate in the sense that a purchase was made through your device, but you can cancel it and, in many cases, get some or all of your money back.
What the Charge Is
Milky Way Entertainment LLC develops mobile apps covering fitness routines, yoga, diet plans, nutrition tracking, and meditation.1Milky Way Entertainment. Terms of Service Its subscriptions are sold through Apple and Google’s in-app purchase systems, so the payment is actually processed by whichever store you downloaded the app from, not by Milky Way itself.2Milky Way Entertainment. Privacy Policy Depending on how the platform reports the transaction, the line on your statement may reference Milky Way, Apple, or Google.
The trial-to-paid conversion is where most complaints start. Under the company’s terms of service, a free trial automatically converts to a paid subscription “for the shortest period available” unless you cancel at least 24 hours before it ends, and paid subscriptions then renew on the same cycle, with the account charged within 24 hours before the current period expires.1Milky Way Entertainment. Terms of Service The price is shown before purchase, but many users don’t realize the trial will roll over.
How to Cancel the Subscription
Deleting the app will not stop the charges. Milky Way’s terms say so directly: “Uninstalling the app does not automatically stop a subscription.”1Milky Way Entertainment. Terms of Service You have to cancel through the store where you bought it.
On Google Play
- Go to play.google.com/store/account/subscriptions and sign in with the Google Account that made the purchase.
- Find the Milky Way subscription and select “Manage.”
- Select “Cancel subscription,” pick a reason, and confirm.3Google Play. Cancel, Pause, or Change a Subscription on Google Play
On an iPhone or iPad
- Open Settings, tap your name, then tap “Subscriptions.”
- Select the Milky Way subscription and tap “Cancel Subscription.”
- On a Mac, open the App Store, click your name, go to Account Settings, scroll to Subscriptions, click “Manage,” and cancel from there.4Apple Support. How to Cancel a Subscription From Apple
After you cancel, access to paid features usually runs through the end of the billing period you already paid for. To avoid the next renewal, cancel at least 24 hours before the current period ends.
How to Get Your Money Back
You have three routes, and you can try them in order.
Ask Milky Way Directly
The company’s terms say users “may request a refund via e-mail support@milkywayapps.com.”1Milky Way Entertainment. Terms of Service Milky Way also lists a phone number, 786-543-8399. Whether refunds are actually granted through this channel isn’t publicly documented, but a written request creates a paper trail that helps if you later escalate.
Ask Apple or Google
Because Apple and Google handle the money, each runs its own refund process.
- Apple: sign in at reportaproblem.apple.com, choose “Request a refund,” pick a reason, select the charge, and submit. Apple usually responds within 48 hours.5Apple Support. Request a Refund for Apps or Content That You Bought From Apple
- Google Play: use the Play refund request page, or go to play.google.com, open your profile, then “Payments & subscriptions,” then “Budget & order history,” find the order, and choose “Report a problem.” Decisions typically arrive within one to four days.6Google Play. Request a Refund for Google Play Purchases
If the charge was not authorized by you at all, Google has a separate form and requires the report within 120 days.7Google. Report Unauthorized Transactions
Dispute It With Your Bank
If both the company and the store deny you, call the number on the back of your card and ask for the disputes department. Give them the transaction details and copies of your earlier refund attempts. Bank investigations typically take 30 to 90 days. Filing a chargeback can result in losing access to the app or the account tied to it.
Your Rights Under Subscription Laws
Federal and state laws set rules for how companies sign you up, disclose terms, and let you cancel. The federal Restore Online Shoppers’ Confidence Act (ROSCA) requires online sellers using “negative option” features, where silence is treated as agreement to a charge, to clearly disclose material terms, get your express informed consent, and provide a simple way to cancel.8Federal Trade Commission. Restore Online Shoppers’ Confidence Act Violations can be pursued as unfair or deceptive practices by the FTC and by state attorneys general.
In 2021, the FTC issued a policy statement saying it would go after companies that hide material terms, make cancellation difficult, or convert free trials into paid subscriptions without proper consent.9Federal Trade Commission. FTC to Ramp Up Enforcement Against Illegal Dark Patterns
About 30 states have their own auto-renewal laws. California’s Automatic Renewal Law, as amended effective July 1, 2025, requires businesses to obtain express affirmative consent, send annual reminders that disclose the service and the charge, give advance notice before fee changes, and offer an online cancellation method at least as easy as the sign-up.10California Attorney General. Consumer Alert on California’s Automatic Renewal Law
If you think the sign-up or cancellation flow broke the rules, you can file a complaint with your state attorney general. California residents can use the AG’s online consumer complaint form. New York residents can file through the AG’s portal or call the OAG Help Line at 1-800-771-7755.11New York State Attorney General. File a Consumer Complaint Other states run similar processes.
Why the Company Is Hard to Reach Directly
Milky Way Entertainment LLC was incorporated in Wyoming on October 8, 2019, and remains active with the state.12Wyoming Secretary of State. Milky Way Entertainment LLC Filing Details Its registered address is 30 N. Gould St., Suite R, Sheridan, Wyoming 82801, with Registered Agents Inc. listed as its registered agent and organizer. No individual owners appear in the state filing.
That address is a mass registered-agent location: roughly 300,000 of Wyoming’s 830,000 LLCs list it as their registered office, and more than 266,000 companies were incorporated there between 2019 and 2024.13ICIJ. Millions in COVID Relief Funds Went to Shadowy Companies at a Wyoming Storefront Wyoming law does not require registered agents to verify the businesses they represent, and reporting by Wired found that Registered Agents Inc. did not verify whether its customers were real people or gave real contact information.14Wired. Registered Agents Inc. Fake Personas The individuals behind Milky Way Entertainment LLC are not identifiable from public records.
None of that proves the company itself is doing anything unlawful. Its apps are real and available in major stores. It does mean, in practical terms, that if you want to contest a charge you have more leverage going through Apple, Google, or your bank than trying to negotiate directly with the company.
A Different “Milky Way” You Might Be Thinking Of
Searches for Milky Way charges sometimes surface an unrelated online gambling app at milkywayapp.xyz. That app operates outside legal sweepstakes frameworks and moves money through third-party “agents” contacted on Facebook or WhatsApp.15PlayNY. Milky Way Casino Review Complaints include suspended accounts after cashout requests, unreachable agents, and demands for upfront “processing fees” before winnings are released. It is a different operation from the wellness-app company described above. If you believe your charge is connected to the gambling app, treat it as an unauthorized transaction and report it to your bank right away, because the platform is unregulated and has no legal obligation to pay you.