A Hawiyyah charge on your credit card is almost always a recurring subscription fee from Hawiyyah, a people-search website that billed you after a low-cost trial converted into a monthly plan. The trial charge is usually under $1.50, and the recurring charge that follows runs roughly $26 to $30 per month. If you don’t remember signing up, you likely started a trial and didn’t cancel before the deadline.
How the Charge Shows Up on Your Statement
Hawiyyah charges typically appear under one of two billing descriptors: HAWIYYAH* 962798321183 or HAWIYYAH* 18885726339.1Hawiyyah. Contact Us Some consumers have also reported a descriptor formatted as “HAWIYYAH* HTTPSWWW…” followed by a Washington state location abbreviation. Because the trial charge is small, many people miss it, and the larger recurring charges can accumulate for months before being noticed. Some consumers have reported cumulative unauthorized charges exceeding $130.2Better Business Bureau. Hawiyyah Complaints
How To Cancel the Subscription
Log into your account on Hawiyyah.com, open “Account Settings,” and select “Subscriptions.” The company’s contact page also includes an “Unsubscribe” button.1Hawiyyah. Contact Us If you’re still inside a free trial, Hawiyyah’s terms require cancellation before 11:59 PM Pacific Time on the last day of the trial to avoid conversion to a paid plan.3Hawiyyah. Terms of Service
The company lists these contact channels:
- Phone (US/Canada): +1-888-572-6339, available starting at 5:00 AM PT daily.
- WhatsApp: +962 798796173, 8:00 AM–5:00 PM daily.
- Live chat: 8:00 AM–5:00 PM daily via the website.
- Email: info@hawiyyah.com.
Multiple complaints filed with the Better Business Bureau describe phone lines that stay busy and chat sessions that go unanswered.2Better Business Bureau. Hawiyyah Complaints Some consumers report being unable to log in at all to manage the subscription. In at least one case, a consumer canceled the credit card itself to stop the charges.
How To Request a Refund From Hawiyyah
Hawiyyah’s contact page directs users to a refund portal and advertises a “100% money-back guarantee.”1Hawiyyah. Contact Us The terms of service add a caveat: once a plan is canceled, previously processed payments are generally not refunded or prorated for partial months of use.3Hawiyyah. Terms of Service In practice, Hawiyyah has issued refunds in response to BBB complaints and told customers those refunds take five to ten business days to appear.2Better Business Bureau. Hawiyyah Complaints
In its BBB responses, Hawiyyah has consistently attributed disputed charges to “trials that were left unchanged” and stated that “all subscriptions automatically renew to prevent service interruption.”2Better Business Bureau. Hawiyyah Complaints
How To Dispute the Charge With Your Bank
If Hawiyyah doesn’t respond or refuses a refund, dispute the charge directly with your credit card issuer. Under the Fair Credit Billing Act, you can challenge unauthorized charges and billing errors by sending a written dispute letter to the card issuer’s billing inquiry address within 60 days of the statement date on which the charge first appeared.4Federal Trade Commission. Using Credit Cards and Disputing Charges Include your name, account number, the charge amount, the date it appeared, and why you’re disputing it.
Once the issuer receives your letter, it must acknowledge the dispute within 30 days and resolve it within 90 days. During the investigation, you may withhold payment on the disputed amount, and the issuer cannot report it as delinquent or take collection action on it. Federal law caps your liability for unauthorized charges at $50.4Federal Trade Commission. Using Credit Cards and Disputing Charges If the investigation doesn’t go your way, you can file a complaint with the Consumer Financial Protection Bureau.
What Other Consumers Have Reported
Hawiyyah is not accredited by the Better Business Bureau. As of mid-2026, six complaints have been filed against the company with the BBB over the preceding three years, with one closed in the last twelve months. Of those six, three were resolved to the consumer’s satisfaction, two were answered by the business without confirmed resolution, and one, filed in May 2026, went unanswered. That May 2026 complaint alleged the consumer had been charged for a subscription for three years without their knowledge after a single service purchase.2Better Business Bureau. Hawiyyah Complaints
ScamAdviser, a site that evaluates the trustworthiness of online businesses, assigns Hawiyyah.com a trust score of 1 out of 100 and labels it “Very Likely Unsafe.” The listing flags a high number of suspicious websites on the same server, matches with known scam sites, and negative user reviews.5ScamAdviser. Check Website: Hawiyyah.com
What Hawiyyah Is
Hawiyyah describes itself as a people-search engine. You enter a name, phone number, or email address, and it returns a profile compiled from publicly available data, including phone directories, social media, property records, business listings, and court records. The company states it does not verify the accuracy of the information it displays and prohibits use of its reports for purposes covered by the Fair Credit Reporting Act, such as employment screening, tenant screening, or credit decisions.3Hawiyyah. Terms of Service Hawiyyah Inc. lists a mailing address in Pasadena, California.