A “FUZE Technology” line on your bank or credit card statement is a rental fee from chargeFUZE, a portable phone charger service with kiosks at stadiums, arenas, concert venues, bars, festivals, and other public spaces. The charge appears after someone scanned a QR code at a chargeFUZE station, entered a card, and borrowed a battery pack. If you weren’t expecting the fuze technology charge on your statement, the most common explanations are a pre-authorization hold that hasn’t dropped off, a late-return or loss fee for a charger that was never brought back, or a rental someone else started using your card.
What the Charge Actually Is
ChargeFUZE rents small portable chargers with built-in cables from self-serve kiosks. A user scans the QR code on the station, enters payment information, and the machine dispenses a charger. Returning it to any chargeFUZE station ends the rental automatically, and an SMS confirmation with the total is sent afterward.1chargeFUZE. FAQs
Pricing is time-based and varies by venue. One industry source reported a rate of $3 for the first 30 minutes with a $40 maximum cap, while chargeFUZE’s own FAQ notes that some events use a flat rate instead. The price is shown at the start of each rental.2ChargerLAB. Charge on the Go: Exploring Rental Power Bank Options at CES 2024 and the US1chargeFUZE. FAQs A user can also keep the charger and plug it in at home, but the meter keeps running up to the venue’s maximum fee.3chargeFUZE. A Step-by-Step Guide to Using chargeFUZE
This is not a subscription. Each rental is a standalone transaction, and there are no recurring monthly fees.1chargeFUZE. FAQs
Why an Unexpected Charge Shows Up
A few common scenarios explain a surprise FUZE Technology charge:
- A pre-authorization hold is placed on the card at the start of every rental to confirm the payment method has funds. It’s not a final charge and usually drops off within zero to five business days, though it can look like a real charge while it sits on the account.1chargeFUZE. FAQs
- A late-return fee can be added if the charger comes back after the rental window shown in the app or in the SMS.1chargeFUZE. FAQs
- A loss or damage fee can be assessed if the charger was kept or damaged. The terms of service say those fees are set at the company’s “sole and absolute discretion” and do not list a fixed dollar amount.4FUZE Technology. Terms of Service
- Someone else may have used your card. At a crowded venue, a friend, partner, or family member could have scanned a kiosk and entered your saved payment info without mentioning it.
You can pull up rental history in the chargeFUZE app under the “Payment” section, which shows the date, time, and amount of each rental.1chargeFUZE. FAQs
How to Dispute the Charge
Start with chargeFUZE support. The company can be reached through its online contact form or by texting +1 (213) 928-7320 with the rental details.1chargeFUZE. FAQs
Pay attention to the deadline. The FUZE Technology terms of service require users to notify the company in writing of any incorrect charge within ten business days from the end of the calendar month in which the charge appeared. Missing that window, according to the terms, “constitutes acceptance of the charge.” If the issue is with how the payment was processed rather than the amount itself, the terms direct users to the third-party payment processor that handled the transaction.4FUZE Technology. Terms of Service
For disputes that can’t be resolved informally, the terms require U.S. users to go through individual binding arbitration rather than filing a lawsuit. Before that, a written “Notice of Dispute” must be sent to FUZE Technology at 3100 E 12th Street, Los Angeles, CA 90023, or by email to legal@fuzetechnology.com, followed by a 30-day negotiation period. Small claims court remains an option if the amount is within that court’s jurisdiction.4FUZE Technology. Terms of Service
Separately, cardholders keep the right to file a chargeback with their bank or card issuer for a charge they believe is unauthorized or incorrect. That is a bank process, not a chargeFUZE one, and it runs on the issuer’s own timeline.
What the Company Can Charge
The FUZE Technology terms of service, effective April 30, 2026, give the company broad control over pricing. Rental rates, late-return penalties, loss fees, damage fees, and any service or convenience fees are set by FUZE “in its sole and absolute discretion” and “may vary at any time.”4FUZE Technology. Terms of Service There is no fixed published amount in the terms for a lost or unreturned charger. Whatever fee schedule is shown to the user at the start of a rental governs, and if none is displayed, the default schedule posted on the company’s website applies.
Where the Rental Likely Happened
If the charge is a mystery, it helps to think back to where the cardholder was recently. ChargeFUZE has a long-term partnership with ASM Global that makes it the “Official Charging Provider” for ASM-managed venues in the U.S. and Europe.5Live Design Online. ASM Global Partners With chargeFUZE to Enhance Mobile Charging Across Its Venues Deployments include Allegiant Stadium in Las Vegas, U.S. Bank Stadium in Minneapolis, Fiserv Forum in Milwaukee, the Caesars Superdome in New Orleans, and the Barclays Center in Brooklyn.6Sports Business Journal. ASM Global, chargeFUZE Portable Phone Chargers Venues Fans
A 2023 partnership with Live Nation extended the network to venues and festivals including the Austin City Limits Music Festival, Electric Daisy Carnival in Orlando, and House of Blues locations, with a plan to reach more than 300 Live Nation properties.7Pollstar. Live Nation Partners With chargeFUZE for Widespread Phone Charging Kiosks are also placed at universities, gyms, hospitals, bars, restaurants, and shopping centers, with the company saying it operates in over 40 states and seven countries.8chargeFUZE. chargeFUZE Homepage A recent concert, game, night out, or festival is the most likely source of the charge.