A “DocNetwork, Inc.” charge on your statement is almost always a payment you made through CampDoc or SchoolDoc, the two registration platforms run by DocNetwork. If anyone in your household recently signed a child up for a summer camp, private school, or youth program that uses digital health forms, the organization most likely processed the payment through DocNetwork’s gateway, which is why the charge carries the parent company’s name instead of the camp or school you actually registered with.
How the Charge Appears
The billing descriptor reads “DocNetwork, Inc.” followed by “Ann Arbor, MI,” which is where the company is headquartered. It will not show the name of your child’s camp or school, and it will not say “CampDoc” or “SchoolDoc.”1DocNetwork Help Center. Payments That mismatch is what sends most parents searching. If the dollar amount roughly matches a registration fee or tuition payment you made in the last few months, you’ve probably found the source.
What You Likely Paid For
Most DocNetwork charges fall into a handful of categories. The biggest is tuition or session fees. Many camps and schools run their entire payment process through CampDoc or SchoolDoc, so the full program cost bills under DocNetwork’s name. Smaller administrative fees for processing digital health forms and immunization records also appear this way.
Some families see a charge for a protection plan, which works like cancellation insurance and typically costs 5% to 7% of total tuition. These plans reimburse you if your child can’t attend due to illness or injury, but most exclude voluntary withdrawal, homesickness, and expulsion, and may limit coverage for pre-existing conditions. Read the terms if you’re not sure whether you added one.
Registration portals also sometimes bundle required gear or medical supplies into checkout. Because everything flows through the same transaction, your statement shows one combined charge rather than separate lines for tuition, insurance, and supplies.
How to Verify the Charge
Search your email for messages from CampDoc, SchoolDoc, or DocNetwork. Confirmation receipts contain a transaction ID and an itemized breakdown, and the date and amount should match what’s on your statement. If you registered more than one child, or added services at different times, expect to see more than one charge.
You can also log into your CampDoc or SchoolDoc account. Open the Account tab to see previous transactions and your current balance.1DocNetwork Help Center. Payments Payment history is tied to each participant, so if different children are enrolled in different programs, check each profile separately.
If You Want a Refund
Refunds go through the camp or school, not DocNetwork. The organization that runs the program controls its own cancellation policy and initiates any credits. When a refund is processed, it goes back to the original card or bank account; DocNetwork cannot send it to a different payment method.1DocNetwork Help Center. Payments
Deadlines and refund percentages vary by program. Check your enrollment agreement or parent handbook. Some camps offer full refunds up to a cutoff and partial refunds after; others become nonrefundable once a session starts. If the organization’s office can’t resolve things, DocNetwork support can help locate the transaction, but the refund decision stays with the camp or school.
If You Already Disputed It With Your Bank
This gets complicated quickly. If you file a chargeback before confirming the charge is legitimate, DocNetwork treats it as a formal billing dispute that has to be resolved before anything else can move forward. They cannot simply accept a replacement payment on a new card.2DocNetwork Help Center. Chargebacks and ACH Returns
If you realize after the fact that the charge was yours, two steps need to happen. Call your credit card company and withdraw the chargeback, then complete a signed Letter of Non-Dispute and send it to DocNetwork by email or fax at 734-619-8301.2DocNetwork Help Center. Chargebacks and ACH Returns Until both are done, the dispute stays open and your child’s enrollment can be affected. Verifying the charge first, using the steps above, saves most of this trouble.
If You Believe the Charge Is Actually Fraudulent
If no one in your household registered a child in any program and you don’t recognize the charge, federal law gives you a limited window to report it.
For credit card charges, you have 60 days from the date your card issuer sent the statement containing the charge to submit a written dispute.3Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Your card company has to acknowledge the notice within 30 days and resolve the investigation within two billing cycles, no more than 90 days.
For debit card or ACH transactions, you have 60 days from the date your bank sent the statement showing the unauthorized transfer.4eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors Miss that deadline and your bank’s obligation to investigate narrows, which can leave you on the hook for later unauthorized transfers. Report promptly if the charge really doesn’t belong to anyone in your household.