A CentroHelp charge on your credit card or bank statement is a payment processed by CentroBill, a payment service provider that handles transactions for merchants in industries like adult entertainment, online dating, gaming, software, and other subscription services. Because CentroBill sits between the merchant and your bank, its name — not the storefront where you actually bought something — is what shows up on your statement. In most cases the charge is a legitimate purchase or a recurring subscription you can look up and cancel through CentroBill’s own consumer portal.
Why CentroBill’s Name Shows Up Instead of the Merchant’s
CentroBill is a payment gateway that specializes in processing card transactions for businesses traditional banks tend to classify as “high risk,” including adult content, gambling, forex, CBD, nutraceuticals, and subscription services.1Centrobill. Centrobill Home When you pay a merchant that uses CentroBill, CentroBill is the entity that actually runs the card, so the billing descriptor reads “CentroBill” or “CentroHelp” rather than the brand name you remember.2CentroHelp. CentroHelp Home
This catches people off guard most often with free trials that have converted to paid plans, or with purchases from sites they’d rather not see spelled out on a statement.
How to Find Out What You Were Charged For
CentroBill runs a consumer-facing site at centrohelp.com with a “Lookup purchase” tool. Enter the email address you used at the time of purchase and CentroBill emails a login link. Once you’re in, the “Payments” tab lists transactions tied to that email, including the merchant name and the amount charged.3ModelCentro Support. How to Look Up Your Payments on CentroBill
If the lookup turns up nothing, try other email addresses on the same account. You can also match the exact dollar amount and date against receipts or confirmation emails from the same period; some merchants bill under a corporate name that doesn’t match their consumer brand, and an online search of the charge amount with “CentroBill” sometimes identifies the seller.
How to Cancel a Recurring CentroBill Charge
Most surprise CentroHelp charges are subscriptions. You can stop them through the same portal:
- Go to centrohelp.com (or centrobill.com/v2/subscriptions) and choose “Stop recurring payments” or “Edit subscription.”2CentroHelp. CentroHelp Home
- Use the lookup tool to log in with the email used at signup, then open the “Subscriptions” tab to see active and expired subscriptions.3ModelCentro Support. How to Look Up Your Payments on CentroBill
- Click the active subscription and select the cancel option.
If you can’t get into the email account or the subscription doesn’t appear, CentroBill’s U.S. support line is +1 877 778-8382, and the company accepts written inquiries through a contact form at centrobill.com/v2/faq.2CentroHelp. CentroHelp Home
Disputing the Charge With Your Card Issuer
If the charge is genuinely unauthorized, or if CentroBill and the merchant don’t resolve it, you can dispute it with your card issuer. The Fair Credit Billing Act gives you 60 days from the date of the statement on which the charge first appeared to send a written dispute to the issuer’s billing inquiry address.4Federal Trade Commission. Using Credit Cards and Disputing Charges Include your name, account number, and a description of the charge. Certified mail creates a paper trail.
The issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill While the investigation is open, you don’t have to pay the disputed amount or finance charges on it, and the issuer cannot close the account, report you as delinquent, or sue you over that amount. You still have to pay the rest of the bill. If the charge turns out to be fraudulent, your liability for unauthorized credit card charges is capped at $50 under federal law.4Federal Trade Commission. Using Credit Cards and Disputing Charges
If you’re unhappy with the outcome, you can file a complaint with the Consumer Financial Protection Bureau or report suspected fraud at ReportFraud.ftc.gov.4Federal Trade Commission. Using Credit Cards and Disputing Charges
A Note on the FTC’s Click-to-Cancel Rule
The FTC finalized a “Click-to-Cancel” rule in October 2024 requiring sellers to make canceling a subscription as easy as signing up, with clear upfront disclosures and express consent before charging.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Full enforcement of the disclosure, consent, and cancellation requirements was deferred by a unanimous FTC vote to July 14, 2025, and the rule faces consolidated challenges in the U.S. Court of Appeals for the Eighth Circuit.7Latham & Watkins. FTC Delays Enforcement of Click-to-Cancel Rule Until July 14, 2025 For a specific charge in front of you right now, the practical path is still the CentroBill portal and, if that fails, a dispute with your card issuer.