A charge labeled “Belnick Retail” on your card statement is a purchase from Belnick Retail LLC, the online sales arm of a Georgia furniture company that now operates under the name Ubique Group.1PR Newswire. Belnick Announces Corporate Re-Branding The company sells office chairs, home furnishings, and commercial furniture through more than a dozen brand-name storefronts and through third-party marketplaces, so the billing name on your statement often won’t match the website you ordered from.
Which Stores Bill as Belnick
Ubique Group’s consumer brands all run through the same payment processing, which is why a Flash Furniture desk or an Emma+Oliver accent chair can show up on your statement as Belnick. The brands under the Ubique umbrella include Flash Furniture, BizChair (BizChair.com), Emma+Oliver, Merrick Lane, Black Arc, HBCY Creations, Masada Rugs, and Taylor & Logan.2The Ubique Group. The Ubique Group
Products from these brands are also resold through Amazon, Lowe’s, Overstock, and Global Industrial. If someone in your household ordered an office chair on Amazon that happened to be a Flash Furniture item, the charge can still post under the Belnick name. Check recent order confirmations across those marketplaces before assuming the charge is unknown.
If You Recognize the Order but Want to Return It
The return terms are stricter than many online furniture buyers expect. Under BizChair’s published policy, which represents the broader Ubique brands:3BizChair. Terms of Sale
- Returns must be initiated within 30 days of delivery, and the item must be in original, unassembled condition.
- A 35 percent restocking fee applies to all eligible returns.
- The customer pays return shipping, and the original shipping and handling costs are not refunded.
- You must get a Return Merchandise Authorization (RMA) number first; returns sent without one are not accepted.
- Refunds post to the original payment method within about three business days after the company receives the item.
Assembled items, products marked non-returnable, and custom orders such as embroidered or custom-upholstered pieces cannot be returned at all.4BizChair. Returns Information Damage or shortages on arrival must be reported with photos within 10 days of delivery.
If You Don’t Recognize the Charge
Contact Belnick before filing a bank dispute. Customer experience can match the charge to an order and process a cancellation or refund if appropriate. The general contact line is 866-552-2810 and the email is CustomerExperience@belnick.com.5Lowes.com. Belnick Product Documentation For BizChair.com orders specifically, call 1-800-924-2472 or email customerservice@theubiquegroup.com.4BizChair. Returns Information
If the order came through a marketplace like Amazon or Lowe’s, keep that retailer’s order confirmation handy. Buyers have reported being passed between Ubique and the marketplace when problems arise, and having both sets of order details speeds things up.
Disputing the Charge With Your Card Issuer
If Belnick can’t resolve it, or you believe the charge is unauthorized, federal law gives you a formal dispute process under the Fair Credit Billing Act.6Consumer Financial Protection Bureau. Regulation Z — § 1026.13 Billing Error Resolution
Filing the Dispute
Send a written dispute to your card issuer at the address listed for billing inquiries, which is different from the payment address. Include your name, account number, the amount and date of the charge, and why you believe it’s wrong. Certified mail with a return receipt gives you proof of the date it arrived.7FTC. Using Credit Cards and Disputing Charges The notice must reach the issuer within 60 days after the first statement containing the charge was sent to you.6Consumer Financial Protection Bureau. Regulation Z — § 1026.13 Billing Error Resolution
What Happens Next
The issuer must acknowledge your dispute in writing within 30 days and resolve it within two billing cycles, up to a 90-day maximum.6Consumer Financial Protection Bureau. Regulation Z — § 1026.13 Billing Error Resolution While the dispute is open, you don’t have to pay the disputed amount or any related finance charges. The issuer cannot report the amount delinquent, close or restrict the account over the dispute, or try to collect the disputed sum.7FTC. Using Credit Cards and Disputing Charges Keep paying the undisputed portion of your bill as usual.
Unauthorized Charges
Federal law caps your liability for unauthorized credit card charges at $50.7FTC. Using Credit Cards and Disputing Charges If the charge looks like part of broader identity theft, the FTC recommends starting a recovery plan at IdentityTheft.gov. If your card issuer’s handling of the dispute isn’t satisfactory, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.