A charge labeled “BBOT INC” on your credit card statement is a payment you made through Bbot, a QR-code ordering and payment platform used by restaurants, bars, hotels, breweries, and food halls. If you scanned a code at a table to pull up a menu, place an order, or close out a tab from your phone, the transaction runs through Bbot’s system and shows up under its name rather than the venue where you were sitting. Bbot is now owned by DoorDash and marketed as “Tableside Order & Pay,” but the older billing descriptor still appears on statements.1DoorDash Tableside Order & Pay Support. Multi-Vendor Ordering With DoorDash
Why the Descriptor Says BBOT INC Instead of the Restaurant
Bbot processes the payment through its own merchant account using Stripe as the underlying payment processor, so the name that lands on your statement is Bbot’s, not the restaurant’s.2DoorDash Tableside Order & Pay Support. How Does Bbot Handle Chargebacks This is a common quirk of third-party payment platforms: the descriptor reflects who moved the money, not where you were.
One consequence catches a lot of people off guard. Bbot’s own support materials tell merchants to remind guests that “online orders appear as a separate charge from orders placed in person.”2DoorDash Tableside Order & Pay Support. How Does Bbot Handle Chargebacks If you ordered a first round from a server and then scanned the QR code for the next round, you can end up with two charges on your card for a single visit: one from the restaurant’s regular point-of-sale, and one from BBOT INC for whatever you ordered on your phone.
Tracing the Charge Back to a Venue
Before treating the charge as fraud, think back over the last few weeks. Did you scan a QR code at a table or bar to see a menu, order a drink, split a tab, or add a tip on your phone? The venue could have been a restaurant, a bar, a brewery, a hotel, a food hall, a bowling alley, or a ghost kitchen; Bbot’s technology runs across all of them.3Restaurant Dive. DoorDash Buys Bbot to Bolster In-Store Digital Ordering Capabilities
Match the dollar amount to what you ordered, including any tip you added at digital checkout. If two charges from the same visit look duplicative, check whether one is from the venue’s regular register and the other from Bbot for items ordered by phone; that combination is normal, not a double-charge.
What to Do if You Still Don’t Recognize It
If you can’t tie the charge to any purchase, or the amount is wrong, you have a few paths.
Contact DoorDash. Bbot support runs through DoorDash now. Consumer support is reachable by phone at 855-431-0459 or through chat on the DoorDash Help Center, both around the clock.4DoorDash. DoorDash Consumer Help For issues tied specifically to the Tableside Order & Pay platform, the dedicated email is bb-support@doordash.com.1DoorDash Tableside Order & Pay Support. Multi-Vendor Ordering With DoorDash
Dispute the charge with your card issuer. Under the Fair Credit Billing Act, you can dispute a billing error on a credit card by sending written notice to the issuer within 60 days of the statement date on which the charge appeared.5FTC. Using Credit Cards and Disputing Charges The issuer has to acknowledge the dispute within 30 days and resolve it within 90 days, and you don’t have to pay the disputed amount while the investigation is open.6Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
If you think the charge is genuinely unauthorized, federal law caps your liability for unauthorized credit card charges at $50, and many issuers add zero-liability policies on top. For debit cards, reporting the unauthorized use within two business days limits your liability to $50; waiting longer can raise that ceiling significantly.7FDIC. Consumer News
One more thing worth knowing: Bbot’s checkout automatically verifies the card’s CVV and zip code as a fraud-prevention step, so a charge that went through means someone with that card also had those details.2DoorDash Tableside Order & Pay Support. How Does Bbot Handle Chargebacks That’s a useful clue when you’re deciding between “I forgot about this” and “someone else used my card.”