A “Walgreens 5823” charge on your card statement is a Walgreens transaction routed through store number 05823, which corresponds to a Walgreens facility at 2225 S. Price Road in Chandler, Arizona.1CareCredit. Walgreens 05823, Chandler, AZ That location is not a retail store you walked into. It’s Walgreens’ Centralized Services Operations and Planning center, a call center and pharmacy operations hub that supports Walgreens pharmacies nationwide.2Walgreens Jobs. Chandler Customer Contact Center Jobs So the charge usually comes from an online order placed through Walgreens.com or a pharmacy transaction processed through centralized services, even if you’ve never set foot in a Walgreens in Arizona. The number 5823 also matches the last four digits of Walgreens’ online-inquiries line, 1-877-250-5823.3Walgreens. Help Center
Why an Online Order Can Look Unfamiliar
When you place an order on Walgreens.com, the company pre-authorizes your card for the estimated total, including anticipated taxes and fees.4Walgreens. Payment Methods Help That hold can show up as a pending charge before anything ships. The final amount may differ from the hold because of sale pricing, member promotions, bag fees, bottle fees, or alcohol fees applied at fulfillment.
If a single order ships from more than one location, you may see separate charges on your statement for the same order.4Walgreens. Payment Methods Help Any pre-authorized amount above the final total is removed or refunded, usually within seven days of the actual charge posting.
Pickup orders work a little differently. Walgreens places a hold on your card at purchase and finalizes the charge only when you pick the items up, with adjustments if something was substituted, out of stock, or repriced.5Walgreens. Pickup Help
Verifying the Charge
Start with your Walgreens.com account. Sign in and open your order history to see whether a recent purchase matches the amount and date.6Walgreens. Account Help If you checked out as a guest, use the Walgreens order-lookup tool with your order number from the confirmation email, your last name, and your phone number.7Walgreens. Order History If you’re a myWalgreens member enrolled in digital receipts, your transaction history appears in the app right after a purchase.8Walgreens. myWalgreens
Still no match? Check with anyone else who uses the card. Pharmacy auto-refills and recurring orders can also post charges that feel unexpected if you forgot you enrolled.
If the Charge Is Unauthorized
If nothing in your account explains the charge, treat it as potentially unauthorized. Walgreens advises customers to monitor statements and report suspicious activity to their bank or card issuer right away.9Walgreens. Fraud Information You can also reach Walgreens directly:
- Online order inquiries: 1-877-250-5823, available 24 hours.10Walgreens. Stores Help
- General customer service: 1-800-925-4733 (1-800-WALGREENS).11Walgreens. Contact Us
- Billing and payment issues: submit an inquiry through the “Contact Us” portal on Walgreens.com under “Billing and Payment.”11Walgreens. Contact Us
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50. To formally dispute the charge, send a written letter to your card issuer’s billing-inquiries address within 60 days of the statement date. Include your name, account number, a description of the charge, and copies of any supporting documents. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days, and it cannot report you as delinquent on the disputed amount or pursue collection on it while the investigation runs.12Federal Trade Commission. Using Credit Cards and Disputing Charges
If phishing is involved, Walgreens asks customers to forward suspicious emails to report-fraud@walgreens.com, and notes that it will never request personal or financial information by text message.9Walgreens. Fraud Information