A Walco Funding charge on your bank or credit card statement is a recurring installment payment collected by Walco Funding, LLC on behalf of a vehicle or home service contract seller, commonly an extended auto warranty or home warranty sold over the phone.1Walco Funding. Walco Funding Home Walco does not sell the warranty itself. It handles the monthly billing for the marketer or administrator that did, which is why the name on your statement doesn’t match the company you spoke with. If you don’t remember agreeing to any such contract, you are not alone: dozens of complaints allege the enrollment happened without clear authorization, and a federal class action has made the same claim.
Why the Charge Says “Walco Funding” When You Dealt With Someone Else
Walco Funding describes itself as a payment plan provider for vehicle and home service contracts, offering installment plans of up to 24 months to consumers who bought those contracts through its partners.2Walco Funding. Who We Service Those partners are direct marketers, dealers, and contract administrators. The consumer talks to the marketer; Walco processes the recurring payment. The account itself is managed on a shared industry billing platform called PBS (Premium Billing System), operated by Input 1, LLC at pbsnetaccess.com.3PBS Net Access. PBS Premium Billing System Login
Walco is headquartered in Chicago with an additional mailing address in Woodland Hills, California.4Better Business Bureau. Walco Funding LLC BBB Profile (Chicago) Cancellations and account adjustments are routed through an Omnisure Group email address.5Walco Funding. Partner Login
How to Stop the Charges
Walco’s own website directs all cancellation requests and account adjustments to a single email address: support@omnisuregroup.com.5Walco Funding. Partner Login The site does not list a customer service phone number; the phone field on the contact page shows “TBD.” You can also log in to view your account through the PBS portal at pbsnetaccess.com.6PBS Net Access. PBS Customer Login
Send the cancellation request in writing and keep a copy. Include your name, the account or contract number if you have it, the last four digits of the card or bank account being billed, and a clear statement that you are canceling and revoking authorization for any further debits. Note the date you sent it.
Because the company has a documented history of not responding, don’t wait to see whether the email works before taking the next step. Contact your card issuer or bank the same day to block future charges.
How to Get a Refund
If the charge is on a credit card, the Fair Credit Billing Act gives you the right to dispute a billing error in writing. The dispute must reach your card issuer’s billing-inquiry address within 60 days of the statement on which the charge first appeared. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days, and it cannot report the disputed amount as delinquent while it investigates.7Federal Trade Commission. Using Credit Cards and Disputing Charges
If the charge is a debit from your checking account (an ACH debit), contact your bank to request a stop-payment on future withdrawals and to dispute past unauthorized debits. Some consumers have reported that closing the card or account was the only way to actually stop the recurring debits.8Better Business Bureau. Walco Funding LLC BBB Complaints (Woodland Hills)
File a complaint with the Consumer Financial Protection Bureau online at consumerfinance.gov/complaint or by phone at (855) 411-2372.9Consumer Financial Protection Bureau. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card If the enrollment came from an unsolicited call, report it to the FTC at ReportFraud.ftc.gov, which feeds a database used by law enforcement.10Federal Trade Commission. So What’s the Deal With Home Warranties
What Other Consumers Report
Walco Funding holds an “F” rating from the Better Business Bureau, is not BBB-accredited, and has an active “Pattern of Complaints” alert on its profile.4Better Business Bureau. Walco Funding LLC BBB Profile (Chicago) Sixty complaints have been filed against the company in the past three years, with 19 closed in the most recent 12-month period. The company failed to respond to 56 of them.8Better Business Bureau. Walco Funding LLC BBB Complaints (Woodland Hills)
The recurring themes:
- Monthly debits appearing on statements for policies the consumer says they never established. One complainant reported being charged $176.86 per month since May 2024. Another reported $189.23 monthly for appliance insurance with a total stated premium of $4,780.75.8Better Business Bureau. Walco Funding LLC BBB Complaints (Woodland Hills)
- Consumers enrolled in automatic payment plans without being clearly informed during the sales call, a pattern the BBB itself flagged.4Better Business Bureau. Walco Funding LLC BBB Profile (Chicago)
- One complaint alleged the company told a 99-year-old customer they had to pay to avoid losing their home.8Better Business Bureau. Walco Funding LLC BBB Complaints (Woodland Hills)
- Difficulty canceling and getting refunds, with some consumers reporting they had to cancel their credit card outright to stop the charges.8Better Business Bureau. Walco Funding LLC BBB Complaints (Woodland Hills)
- Denied claims when consumers tried to use the warranty they had been paying for, including a water heater replacement a technician determined was necessary.8Better Business Bureau. Walco Funding LLC BBB Complaints (Woodland Hills)
The Class-Action Lawsuit
In July 2021, a federal class-action complaint was filed in the U.S. District Court for the Central District of California naming Walco Funding and Legion Auto Protection Services as defendants. The suit alleged the two companies worked together on a telemarketing operation that used unsolicited robocalls, including calls to numbers on the National Do-Not-Call Registry, to sell vehicle service contracts.11ClassAction.org. Moore v. Legion Auto Protection Services et al
According to the complaint, the companies obtained consumers’ bank account and routing numbers under false pretenses and initiated automatic recurring debits for contracts covering vehicles the consumers did not own or possess, without adequate instructions on how to stop the charges. The plaintiff sought actual damages, statutory damages of up to $500 per violation of federal telemarketing regulations, and potential treble damages if the conduct was found to be willful. The proposed “Unauthorized Payment Class” included everyone in the United States who, within the year before filing, had been subjected to one or more automatic recurring debits for a vehicle service contract sold by Legion or Walco Funding.11ClassAction.org. Moore v. Legion Auto Protection Services et al
A Warning About Unsolicited Warranty Calls
The FCC has warned that scammers in the auto warranty space typically pose as representatives of car dealers, manufacturers, or insurers, often possessing specific information about a consumer’s vehicle to appear credible. They solicit bank account and credit card details and frequently spoof their caller ID.12Federal Communications Commission. Beware Auto Warranty Scams The problem grew large enough that in July 2022 the FCC authorized all U.S. voice service providers to block traffic from a single auto warranty scam campaign that had placed more than five billion calls in a three-month span.13Federal Communications Commission. FCC Takes Actions Against Auto Warranty Scam Robocall Campaign The FTC advises that unsolicited calls about service agreements for autos, homes, or appliances are a common vector for fraud and directs anyone who gets one to report it at ReportFraud.ftc.gov.10Federal Trade Commission. So What’s the Deal With Home Warranties If your Walco Funding charge started after a call that fits this profile, treat it that way when you talk to your bank and when you file your CFPB and FTC reports.