A Vuxare charge on your credit card is a subscription fee from Vuxare, an online gaming platform that bills monthly for access to its library of browser-based games. The charge shows up on statements simply as “vuxare.” If you don’t recognize it, the amount usually tells you which plan is running: $34.90 for Platinum, $29.90 for Gold, $19.90 for Silver, or a one-time $2.00 for a 24-hour Basic day pass. The three monthly tiers auto-renew every 30 days on the anniversary of the original sign-up, and Vuxare’s terms say an electronic notice goes out five to seven days before each charge.1Vuxare. Terms of Service
How to Cancel the Subscription
You can cancel at any time through either of two channels listed in Vuxare’s terms:1Vuxare. Terms of Service
- Phone: (833) 481-0133
- Email: support@vuxare.com
After you cancel, the account stays active through the end of the current billing cycle and then access ends. Vuxare does not automatically issue partial-month refunds, and you remain responsible for any fees incurred up to cancellation. Keep a written record of the request. A confirmation email or a screenshot is enough, and it matters if charges keep appearing.
How to Request a Refund from Vuxare
Vuxare’s terms allow refund requests within 30 days of when the service was received, submitted through the same phone number or support email.1Vuxare. Terms of Service Once approved, the company says refunds are processed within 24 hours, though the money can take seven to 14 days to post depending on your bank. Refunds go back to the original payment method.
If Vuxare denies the refund or doesn’t respond, dispute the charge through your card issuer.
Disputing the Charge With Your Card Issuer
The Fair Credit Billing Act gives you the right to dispute billing errors and unauthorized charges on a credit card. A few rules matter here:2Federal Trade Commission. Using Credit Cards and Disputing Charges
- Your written dispute must reach the issuer within 60 days of the first statement that showed the charge.
- Calling is a reasonable first step, but the federal protections attach only to a written notice sent to the issuer’s billing inquiries address (not the payment address). Include your name, account number, and a description of the disputed charge.
- The issuer has to acknowledge the dispute in writing within 30 days and resolve it within 90 days.3Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
- You don’t have to pay the disputed amount while it’s being investigated, and the issuer can’t report it as delinquent or threaten your credit rating over it.2Federal Trade Commission. Using Credit Cards and Disputing Charges
If the investigation doesn’t resolve things, you can file a complaint with the Consumer Financial Protection Bureau or report the charge to the FTC at ReportFraud.ftc.gov.2Federal Trade Commission. Using Credit Cards and Disputing Charges The FTC also advises consumers to report companies that keep billing after cancellation or for subscriptions they never ordered.4Federal Trade Commission. How to Stop Subscriptions You Never Ordered
Watch for Retry Charges After You Cancel
Vuxare uses a third-party service called Paymend that automatically reprocesses declined transactions.1Vuxare. Terms of Service If a card is declined for any reason, whether an expired number or insufficient funds, the system may retry the charge. Monitor your statements for at least one full billing cycle after cancellation. If a charge still appears, ask your card issuer to block future charges from the merchant or place a stop-payment order.
What Vuxare Is
Vuxare is an online gaming platform that sells subscription access to browser-based games. Its terms of service are governed by Delaware law and do not disclose a parent company, a physical address, or the names of its principals.1Vuxare. Terms of Service If someone else uses your card, an authorized user on the account is a common source of an unfamiliar Vuxare charge, along with a forgotten sign-up or a day pass that quietly rolled into a monthly plan.